Authentik Usa

Thank you so much for taking the time to share your experience, Joe! We're delighted to hear that we could help make those last-minute changes to your trip smoothly and without any hassle. We know how stressful unexpected changes can be, so it's great to know our team was able to take care of everything for you. Thank you for putting your trust in us. We hope your trip was filled with wonderful memories, and we'd be thrilled to help you plan your next adventure whenever you're ready!

Thank you for your kind words Nate ! We’re glad the process felt simple, quick and fairly priced. We hope to help you plan many more smooth adventures. See you soon !

Thanks a lot to you Erica ! It’s truly our pleasure to help make these travel dreams come to life. We’re so grateful for your trust and kind words. We hope to have the chance to accompany you again with Authentik USA or Authentik Canada for many more unforgettable discoveries!

Thank you for this concise and enthusiastic feedback!

Thank you for sharing your feedback! We're glad to hear you're satisfied. See you soon for another adventure with Authentik USA or Authentik Canada!

Merci Pierre pour ces quelques mots qui veulent dire beaucoup ! C’est exactement ce que nous cherchons à offrir : une expérience simple, fluide, avec un accompagnement humain de qualité. Au plaisir de vous retrouver pour une nouvelle aventure sur mesure.

Vous nous voyez ravis de votre grande satisfaction de notre service. Merci de nous avoir fait confiance !

Hi Marco, It is sometimes impossible for us to have charges removed if you have signed for the acceptance of additional options. We warn our guests of this practice in several places on our website, in car rental confirmations, as well as on our guests' vouchers. : "Please be aware that if you initial and sign the contract on-site for the addition of an option, it will be impossible for us to have it refunded after your rental. For any concerns regarding these options, please contact us before leaving the branch at 1-877-769-0101'' That being said, "If you would like your rental specialist to contact the renter to inform them of your unfortunate experience and see if they can offer some form of compensation for the issues you encountered, I invite you to write directly to them or to this address: info@authentikcanada, and provide us with as much information as possible about what you experienced and your final invoice. This will help us in our negotiations with them. Thank you for giving us the opportunity to rectify this situation. We hope to regain your trust and offer you a better experience during your next visit. Sincerely.

Hello Ellie, We are sorry that the vehicle you selected was not available. We are directly connected with several of our rental partners. With these partners, we can display real-time availability. However, for some partners, the vehicles are listed as "on request." This means, as clearly stated on our website, that we need to make a request to our partner before confirming the vehicle to our client. The availability of "on request" vehicles fluctuates greatly, and we need a concrete request with a deposit payment to confirm the seriousness of the request. We received a response from our partner less than 24 hours after taking your deposit. We then offered you alternatives that did not meet your satisfaction. Thus, we immediately refunded your card for the full amount. Our approach is no different from that of all other rental intermediaries. We hope that these explanations will ease your negative feelings. Best regards.

Bonjour Alexandre, Votre commentaire des plus favorables nous fait très bien commencer la semaine en ce beau lundi. De savoir que nous avons contribué de manière agréable à la réussite de votre voyage aux Usa est notre plus belle paye ! Au grand plaisir de vous revoir sur nos routes !

Ce fut un bonheur de vous servir. Merci à vous pour votre confiance Jérôme !

Merci Maxime pour cet avis très positif. Au plaisir de vous recroiser sur nos routes !

Good day Frederic ! Thank you for your positive feedback! To know that you are completely satisfied gives us energy to continue our good work! Cheers!

Bonjour Alex, Un grand merci d'avoir pris le temps de partager votre satisfaction avec les internautes. C'est très précieux pour nous ! Nous sommes très heureux de savoir que votre expérience avec nous fut à la hauteur de vos attentes ! Bon retour à la maison et au plaisir !

Bonjour ! Nous vous remercions d'avoir pris le temps de partager votre avis avec nous et les internautes. C'est très apprécié ! Nous transmettrons vos bons bots avec plaisir à Laurence. Recevez nos meilleures salutations !

Hi dear ! We are delighted to read you had a good experience with us ! Thank you so much for taking the time to share this great review, that means a lot to us. Looking forward to share an other adventure with you soon !

Hi Arnold, Thank you very much for taking the time to review your experience with Authentik and Cruise America. Please accept our sincere apologies for your disappointment regarding the RV. We will share your review with Cruise America and make sure they will use your feedback for future improvement. Once again, thank you ! Best regards !

Wow ! We are delighted to read you had a fantastic experience with us ! Thank you so much for taking the time to share this wonderful review. It means a lot to us ! Best regards !