Bachan's

Hello Neil, thank you so much reaching out and we are so sorry for the delay. An unanticipated occurrence took place and because we truly value and appreciate our customers, our teams have been working diligently to resolve this asap. Our Support team will reach out to provide further assistance. Again, our sincere apologies for the delay and thank you so much for your patience, understanding and support.

Hello David, thank you so much for letting us know and we are so sorry for the delay. An unanticipated occurrence took place and because we truly value and appreciate our customers, our teams have been working diligently to resolve this asap. And as a result, we are happy to provide an update that your order has shipped! Again, our sincere apologies for the delay and thank you so much for your patience, understanding and support. Please don’t hesitate to contact us at [email protected] if there is anything else we can do for you. Wishing you a wonderful holiday season!

Hello Laurie, thank you for your feedback, we here at Bachan’s are always listening to our customers to implement improvements if and when we can. We are so sorry for the delay, an unanticipated occurrence took place and because we truly value and appreciate our customers, our teams have been working diligently to resolve this asap. And as a result, we are happy to provide an update that your order has shipped! Again, our sincere apologies for the delay and thank you so much for your patience, understanding and support. Please don’t hesitate to contact us at [email protected] if there is anything else we can do for you. Wishing you a wonderful holiday season!

Hello Sara, thank you for the feedback and we are sorry our packaging has our logo on it, which isn't optimal for the intended purpose of surprise gift giving. And yes, we hope the tastiness of the sauce will hopefully outweigh the disappointment! Apologies again, please don’t hesitate to contact us at [email protected] if there is anything else we can do for you. Wishing you a wonderful holiday season!

Hello Justin, thank you so much for letting us know and we are so sorry about the delay. An unanticipated occurrence took place and because we truly value and appreciate our customers, our teams have been working diligently to resolve this asap. And as a result, we are happy to provide an update that your order has shipped! Again, our sincere apologies for the delay and thank you so much for your patience, understanding and support. Please don’t hesitate to contact us at [email protected] if there is anything else we can do for you. Wishing you a wonderful holiday season!

Hello Brett, thank you so much for letting us know and we are so sorry for the delay. An unanticipated occurrence took place and because we truly value and appreciate our customers, our teams have been working diligently to resolve this asap. And as a result, we are happy to provide an update that your order has shipped! Again, our sincere apologies for the delay and thank you so much for your patience, understanding and support. Please don’t hesitate to contact us at [email protected] if there is anything else we can do for you. Wishing you a wonderful holiday season!

Hello Helene, thank you for your feedback, and we are so sorry for the delay. We here at Bachan’s are always listening to our customers to implement improvements if and when we can. An unanticipated occurrence took place and because we truly value and appreciate our customers, our teams have been working diligently to resolve this asap. And as a result, we are happy to provide an update that your order has shipped! Again, our sincere apologies for the delay and thank you so much for your patience, understanding and support. Please don’t hesitate to contact us at [email protected] if there is anything else we can do for you. Wishing you a wonderful holiday season!

Hello Dan, thank you for taking the time to provide your feedback. As we clarified via email, the order was canceled based on your message below, not due to lack of inventory: "As this will not arrive on time please let me know how I can cancel my order" Based on your latest communication with us, we are so glad that the misunderstanding has cleared and issue has been resolved: “I appreciate your prompt reply and look forward to receiving the package without the pin later this week and also appreciate your kind generosity and diligent customer service. I apologize for the misunderstanding and have a wonderful holiday season.” Please let us know if there is anything else we can do for you. Thank you so much for your support and understanding, wishing you a wonderful holiday season as well!