Hello,
Still waiting for my Xmas gift order.
If you were expecting the volume increase, why not prep. Or were you just building new income from orders to purchase what you needed to get raw ingredients for manufacturing fill…
I’ve been in food industry for 40+ yrs… seen this pattern a little more than I’d like to.
Hope to receive your order soon.
Kindest
Doug S
Bachan's 回复2023-12-11
Hi Doug, thank you for your message, we here at Bachan’s are always listening to our customers to implement improvements when we can. We are so sorry for the delay, due to high volume orders and demand, an item which is included in the Gift Box that you ordered became out of stock. We truly value and appreciate our customers, and our teams have been working diligently to resolve this ASAP. As a result, we received more inventory and are happy to provide an update that your order has shipped and tracking indicates that it has also been delivered! Again, our sincere apologies for the delay and thank you so much for your patience, understanding and support. Please don’t hesitate to contact us at [email protected] if there is anything else we can do for you. Wishing you a wonderful holiday season.
Product was beautifully wrapped and shipped promptly. Unfortunately, I ordered two gifts and only 1 was Shipped . I sent an email stating such and was credited IMMEDIATELY .
Overall a very good experience and love
Their product
And service .
Do not order from Bachan’s directly!!! I ordered the 4 bottle Black Friday deal and I still do not have what I ordered, but I get this email asking me how I like the products?!?! Ha ha ha!! What a joke!!! I’m giving them one more day for the product to arrive after that I’m disputing the charge!!
This is BS!!
Bachan's 回复2023-12-07
Hi Gregory, thank you for your message, we here at Bachan’s are always listening to our customers to implement improvements when we can. We are so sorry for the delay, due to high volume orders and demand, an item which is included in the Gift Box that you ordered became out of stock. We truly value and appreciate our customers, and our teams have been working diligently to resolve this ASAP. As a result, we received more inventory and are happy to provide an update that your order has shipped! Again, our sincere apologies for the delay and thank you so much for your patience, understanding and support. Please don’t hesitate to contact us at [email protected] if there is anything else we can do for you. Wishing you a wonderful holiday season.
We haven’t received our shipment yet. Very little information was given about when we would receive it. Seems odd to ask for a review when the shipment wasn’t been received.
Bachan's 回复2023-12-07
Hi Maythew, thank you so much for your message and we are so sorry about the delay. Due to high volume orders and demand, an item which is included in the Gift Box that you ordered became out of stock. We sent out an email explaining the situation, perhaps it went into your spam folder? We truly value and appreciate our customers, and our teams have been working diligently to resolve this ASAP. As a result, we received more inventory and are happy to provide an update that your order has shipped! Again, our sincere apologies for the delay and thank you so much for your patience, understanding and support. Please don’t hesitate to contact us at [email protected] if there is anything else we can do for you. Wishing you a wonderful holiday season.
Still have not received my package. Got an email saying it was delayed
Bachan's 回复2023-12-07
Hi Jenifer, thank you so much for your message and we are so sorry about the delay. Due to high volume orders and demand, an item which is included in the Gift Box that you ordered became out of stock. As soon as we knew of this situation, we proactively sent out an email explaining the situation. As we truly value and appreciate our customers, our teams have been working diligently to resolve this ASAP. As a result, we received more inventory and are happy to provide an update that your order has shipped! Again, our sincere apologies for the delay and thank you so much for your patience, understanding and support. Please don’t hesitate to contact us at [email protected] if there is anything else we can do for you. Wishing you a wonderful holiday season.
Still haven't received my order. Not happy with the delay.
Bachan's 回复2023-12-06
Hi Clarence, thank you for your message and we are so sorry for the delay. An unanticipated occurrence took place and because we truly value and appreciate our customers, our teams have been working diligently to resolve this asap. And as a result, we are happy to provide an update that your order has shipped and you should be receiving it soon! Again, our sincere apologies for the delay and thank you so much for your patience, understanding and support. Please don’t hesitate to contact us at [email protected] if there is anything else we can do for you. Wishing you a wonderful holiday season!
I ordered the gift pack of assorted Bachan’s sauces as a Christmas gift for someone. The ordering process was easy and shipping and delivery (to Hawaii) was very quick. Everything was well packaged in the gift box. I am sure that the gift recipient will enjoy the quality and variety of sauces included. I enjoy the original Bachan’s sauce and have purchased numerous bottles from Costco, so I know Batchan’s quality is great.
Can’t really rate this as I have not received my box yet
Bachan's 回复2023-12-06
Hi Jessica, thank you for your message and we are so sorry for the delay. An unanticipated occurrence took place and because we truly value and appreciate our customers, our teams have been working diligently to resolve this asap. And as a result, we are happy to provide an update that your order has shipped and you should be receiving it soon! Again, our sincere apologies for the delay and thank you so much for your patience, understanding and support. Please don’t hesitate to contact us at [email protected] if there is anything else we can do for you. Wishing you a wonderful holiday season!
Hi Donna, thank you so much for your message and we are so sorry for the delay. Due to high volume orders and demand, an item which is included in the Gift Box that you ordered became out of stock. We truly value and appreciate our customers and have been working diligently to resolve this ASAP. As a result, we received more inventory and are happy to provide an update that your order has shipped! Again, our sincere apologies for the delay and thank you so much for your patience, understanding and support. Please don’t hesitate to contact us at [email protected] if there is anything else we can do for you. Wishing you a wonderful holiday season!
Never received my order and no communication with me.
Bachan's 回复2023-12-06
Hi Jamie, thank you so much for your message and we are so sorry about the delay. Due to high volume orders and demand, an item which is included in the Gift Box that you ordered became out of stock. We sent out an email explaining the situation, perhaps it went into your spam folder? As we truly value and appreciate our customers, our teams have been working diligently to resolve this ASAP. As a result, we received more inventory and are happy to provide an update that your order has shipped! Again, our sincere apologies for the delay and thank you so much for your patience, understanding and support. Please don’t hesitate to contact us at [email protected] if there is anything else we can do for you. Wishing you a wonderful holiday season!
Tried Bachan's new Miso flavor BBQ sauce this time. Wow, it's yummy! My friends love the Miso flavor with stir-fry veggies, tofu and Shiitake mushrooms as well. It also made quick and tasty salad dressing by simply mixing mayo. It became our favorite flavor now.
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