Hello! Our Balsam Hill trees are crafted with excellent quality to closely mimic real evergreen trees. However, the green hues may vary, with some trees featuring darker or lighter shades. If you need tips or recommendations, please contact our Customer Service team.
Hello! We strive to ensure all orders are delivered on time, and we apologize if your tree has not arrived as scheduled. To help us resolve this as quickly as possible, please contact our Customer Service team with your order details.
Hello Maria! At Balsam Hill, we ensure all orders are fulfilled as promised. However, stock levels may change, and items can become unavailable. In such cases, we offer a replacement with an alternative tree or issue a refund, and we communicate any updates regarding your order via email. If you need further assistance, please contact our Customer Service team.