Batteryheads.com

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Customer sent a battery to be refurbished. Battery arrived via UPS and was damaged (case and locking mechanism were smashed) during transit. Battery was wrapped in three layers of newspaper in a thin cardboard box. Battery needed to be packed in a heavier/thicker box and wrapped in bubble wrap or another cushioning material. We shipped the exact same batteries to a customer a day earlier in boxes that weighed 1.5lbs more due to packaging materials that were needed for safe transport. Because the battery was damage, the battery was left wrapped and in the box so that UPS could inspect the battery as part of their damage claim process. The damage to the battery made refurbishing the battery impossible as we need to reuse the battery case which was damaged beyond repair. Unfortunately, the only options available to this customer was to file a damage claim with UPS. This was not the option that either we or the customer wanted to hear.