ChinaHobbyLine

We're very sorry to hear about your experience, and we sincerely apologize for the disappointment. This is certainly not the level of quality we aim to provide. We'd really like the opportunity to investigate this issue further and understand what happened. Could you please provide your order number or the email address used to place the order? We'd also appreciate it if you could share any additional details, such as photos of the batteries or your charging and usage setup, if available. Once we receive your information, we'll have our team review the case and do our best to provide a suitable solution. We appreciate your feedback and look forward to hearing from you.

Thank you for taking the time to share your feedback. We sincerely appreciate it. After checking your order, we found that it was shipped from our Global Warehouse in China rather than a local warehouse. For international shipments, a delivery time of around one month is expected, and this is also stated in our Shipping Policy before purchase. We also understand your concerns regarding the limited tracking updates. Depending on the shipping carrier and customs process, tracking information may not update frequently while the package is in transit. We know this can be frustrating, and we're continuously working with our logistics partners to improve the shipping experience. We're glad to hear you found the price worthwhile, and we truly hope you'll be happy with the performance of the batteries now that they've arrived. If you have any questions or need any assistance, please don't hesitate to contact us—we're always happy to help. Thank you again for your support and understanding. Best regards, CNHL Support Team

We're very sorry to hear about your experience. Could you please provide your order number or the email address used for your purchase? We'd like to look into your case as soon as possible. We also sincerely apologize if you felt your inquiry was ignored. Based on our customer service process, we always aim to respond to and resolve after-sales issues as quickly as possible, so we believe there may have been a misunderstanding or a communication issue somewhere along the way. We'd really appreciate the opportunity to investigate what happened and make things right. Once we receive your order information, we'll review your case with our support team and get back to you as soon as possible. We look forward to hearing from you and resolving this for you. Best regards, CNHL Customer Support