ChinaHobbyLine

We’re very sorry to hear about your experience. We would like to clarify that we take all after-sales issues very seriously and we do not refuse legitimate return requests. It is definitely not our intention to leave any customer without support. Could you please provide your order number or relevant order details? I will personally arrange for a dedicated team member to follow up on your case and ensure it is handled properly. Thank you for your cooperation, and we look forward to resolving this for you as soon as possible.

Hello Sir, We’re really sorry for your experience, and we truly appreciate your honest feedback. First, we sincerely apologize for the delayed responses over the past few days. Due to the May Day holiday, our reply times were unfortunately slower than usual, and we understand how frustrating this must have been—especially since you needed the correct batteries urgently. We’re very sorry for the mistake in your order and the inconvenience it has caused. This is not the level of service we aim to provide. Please rest assured that we are now prioritizing your case and will verify the situation immediately. We will follow up with you as soon as possible, including arranging the return label and resolving this properly. We completely understand your frustration, and we truly hope to make this right for you. Thank you for your patience, and again, we sincerely apologize for the inconvenience caused. Best regards, Kate

Hi there, Thank you for your feedback, and we’re really sorry to hear about your experience. We’d like to clarify that we do support returns within 30 days as long as the product is brand new and unused. For returns that are not due to our responsibility (such as product defects or incorrect shipments), the return shipping cost is the responsibility of the customer, and a restocking fee will apply. These terms are outlined in our return policy, and we truly appreciate your understanding. Regarding the delay in email response, we sincerely apologize. This is not the level of service we aim to provide, and we understand how frustrating that must have been. We would be more than happy to assist you with your return and refund. Could you please provide your order number or related details? Once we have that, we will personally follow up and help you through the process as smoothly as possible. Thank you again for bringing this to our attention. Best regards, Kate

Hi Sir, We’re very sorry for the delay regarding your order. About two weeks ago, you reached out to our customer service, and we promptly sent an email explaining the situation. Please understand that the delay was due to circumstances beyond our control, and it was never our intention to withhold your order. After our explanation, we did not receive any further response from you, which is why we were unable to provide additional updates. We truly value your business and hope to resolve any concerns you may still have. Best regards, Kate