BitMart（www.bitmart.com）在 OK.one 的综合评分为 2.1 分（满分 5 分），基于本站收录的 102 条用户评价，属于金钱与保险分类，口碑较差。67% 的评价为 1 星，差评比例偏高；商家回复了 63% 的差评；近 12 个月新增 44 条。数据最后更新于 2026-08-10。
BitMart偷了我的钱，却不想解决问题。当我不进行 USDT 存款时，您会看到一个地址，但当您复制时，会看到另一个地址。
We’re sorry to hear about your recent experience and apologize for any inconvenience caused. To resolve this matter swiftly, please reach out to our customer support team with your ticket number #1286768. You can contact us via live chat or by using this link: https://support.bitmart.com/hc/en-us/requests. Our team is ready to assist you promptly.
我的BitMart账户在没有违反任何规则的情况下被关闭了。自 2019 年以来，我已多次联系支持人员（票号 #25105），但每次我只收到“您的请求已被拒绝”。他们没有解释我违反了哪条规则。 我无法使用我的资金。这对于一个自称值得信赖的交易所来说是不可接受的。 比特币回答： 2025 年 8 月 25 日 19:18 GMT+8 尊敬的用户， 我们遗憾地通知您，我们无法详细说明检测到的交易活动的具体细节。 根据Bitmart用户协议第9.9条， 如果 BitMart 出于任何原因暂停或关闭您的账户，或终止您使用 BitMart 服务，我们将向您提供我们的行动通知，除非法院命令或其他法律程序禁止 BitMart 向您提供此类通知。 您承认 BitMart 决定采取某些行动，包括限制访问、暂停或关闭您的账户，可能基于对 BitMart 风险管理和安全协议至关重要的机密标准。 您同意BitMart没有义务向您披露其风险管理和安全程序的详细信息。 禁止使用包括但不限于从事非法、滥用和欺诈活动。 我们不会受理任何解冻账户的上诉请求。 *** 我什么也没做。 Bitmart完全任意关闭了我的账户！！！
We regret that your recent experience fell short of expectations and apologize for the trouble. For immediate assistance, please get in touch with our customer support team and provide ticket number [1269105]. You can use live chat or the following link to submit your request: https://support.bitmart.com/hc/en-us/requests.
持续断电。总是在这个交换中出现问题。对于它们有多大，这是相当可悲的。它也总是发生在价格飙升期间。当事情发生时，该网站会超时，当你失去机会时，它会工作，这是多么方便啊。这是不值得信任的。交易您的代币并将其从交易所取出。
Hi Josh, we apologize for the inconvenience cause by our system upgrade. You may refer to this link: https://bitmart.zendesk.com/hc/en-us/articles/40279163707675
完全是骗局，大家小心，远离Bitmart。
We’re sorry to hear about your recent experience and apologize for any inconvenience caused. To resolve this matter swiftly, please reach out to our customer support team with your ticket number 1263229. You can contact us via live chat or by using this link: https://support.bitmart.com/hc/en-us/requests. Our team is ready to assist you promptly.
远离比特市场NFT 都是骗局
We are truly sorry to hear about the problems you faced. We understand how frustrating this must be and are here to help. Please get in touch with our customer support team by referencing your ticket number [1244492]. You can connect with us through live chat or by following this link: https://support.bitmart.com/hc/en-us/requests.
不幸的是，我犯了一个错误，尝试从另一个交易所转移到bitmart，不幸的是，显然他们不支持x层（我知道我的部分是假的，但是这可以变得更加透明） 鉴于此，我的资金在以太坊中丢失了，双方都没有兴趣帮助我收回资金。 我可以看到交易在区块链上成功了，那么如果你不支持x层，资金到底去了哪里？ 我正在考虑采取法律行动，但感觉没有任何用处 **添加对 Bitmarts 回复的回复** 您让我联系客户服务，但当我联系时，我被告知您无能为力。那么我为什么还要再做一次呢？
We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number [1239898] via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests. Our team is ready to assist you and ensure your concerns are addressed quickly.
Bitmart 窃取了我的资金并在释放之前索要赎金。在确认所有存款详细信息正确后，他们仍然否认承担责任，并且在不支付几乎是初始存款金额两倍的费用的情况下不会释放我的资金。 诈骗交易——要小心。
We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number [1230473] via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests.
有史以来最糟糕的支持。 Syam Salah 只想毫不犹豫地偷走你的硬币。只是询问他们已有的信息只是一个借口
We are truly sorry to hear about the problems you faced. We understand how frustrating this must be and are here to help. Please get in touch with our customer support team by referencing your ticket number [1227986]. You can connect with us through live chat or by following this link: https://support.bitmart.com/hc/en-us/requests.
过去 3 个月我根本无法动用我的资金！这个平台就是个笑话......他们希望你与第三方打交道，他们只是问安全问题，我也不可能知道答案！我只想访问我的钱...我已经尝试过您的链接，但该网站甚至不允许我登录或重置我的密码。那我该怎么联系你呢？ 更新。 仍然是零帮助或向我伸出援手。他们所说或所做的一切都不起作用！ Bitmart，我今天要钱！！！ 我没有参考票号，所以请提供一个。 看，您发送的每封电子邮件都不允许您回复该电子邮件。所以请给我发一封电子邮件，我也可以简单回复！就像正常的生意一样！！！ 那个链接又出现了 404...拿出你的行动来，天啊，需要多长时间才能给我一个该死的有效的链接！！！！你发给我的东西都没有用，我在 Twitter 上发了无数条消息，但没有人回复！你抢我的钱！！！！！！别再道歉了，去做一些真正有用的事情吧！！！！
We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number [1233381] via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests.
我是新来的，还不能给出适当的评价。
Thank you for your positive review! We’re happy to hear you had a good experience. Your feedback helps us improve. If you have suggestions or need assistance, feel free to reach out via LiveChat or send a request at https://support.bitmart.com/hc/en-us/requests/new.
绝对是交易的好地方 下架的币无法提取另一个钱包，他们只是将其删除/保留在自己的钱包中
We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number [1225232] via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests. Our team is ready to assist you and ensure your concerns are addressed quickly.
我的提款选项不起作用。我尝试了很多次。但从今天开始，它仍然不起作用。
We are truly sorry to hear about the problems you faced. We understand how frustrating this must be and are here to help. Please get in touch with our customer support team by referencing your ticket number [1224865] with this link: https://support.bitmart.com/hc/en-us/requests
他们的交易过程我不安全，我转账了 400 美元，并且延迟了一天多，到现在我还没有看到我的奖励
We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number [1224702] via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests. Our team is ready to assist you and ensure your concerns are addressed quickly.
通常很好，但有时我们会遇到提款问题
Thank you for your positive review! We’re happy to hear you had a good experience. Your feedback helps us improve. If you have suggestions or need assistance, feel free to reach out via LiveChat or send a request at https://support.bitmart.com/hc/en-us/requests/new.
我一开始就遇到了问题，并且失去了理智，因为我之前在加密货币领域也曾被炒过，尽管这也是他们所做的。事实并非如此。非常棒的支持，感谢您的理解 - 我期待着在未来很长一段时间内进行交易和购买。
Thank you so much for your review! We're delighted to hear that you had a positive experience with us. Your feedback is important and helps us to continually improve our service.
Thank you for the positive review! We’re thrilled that you’re enjoying our service and appreciate your encouraging words. Your feedback is incredibly valuable to us and reinforces our commitment to providing excellent service.
我早在 2022 年就在 BitMart 上完成了完整的身份验证。所有内容均已正确提交，并包含有效文件和个人详细信息。现在，三年后的2025年，他们突然在没有任何警告的情况下封锁了我的账户，并冻结了里面的所有资金。 起初，我并不太担心——该账户是在我名下验证的，而且我有所有文件来证明这一点。但当我尝试再次提交我的身份证件时，他们的支持人员告诉我该信息与他们的系统不匹配。然后我想也许我用我妻子的名字验证了这个账户——但她的文件也被拒绝了。我完全困惑了。没有其他人可以验证该帐户。 经过与支持人员的长时间交谈后，我设法确认该帐户上的姓氏确实是我的，但他们一直坚持认为其余信息不匹配。我提交了所有可能的文件——我和我妻子的文件，以及最初进行验证的时间和地点的详细信息。我什至提供了证据来支持它。支持人员表示，他们愿意审查我的案件，而不仅仅是依赖系统中的内容 - 但最终，我得到的只是相同的答案：“这些文件与我们的记录不符。” 此时，我坚信 BitMart 正在故意更改或隐藏其系统中的数据，以拒绝我访问我的帐户并窃取我的钱。这感觉像是欺诈，明显侵犯了用户权利。 请将此视为警告：如果您认为自己的资金在 BitMart 上是安全的，请三思。他们可以随时将您锁定在您的帐户之外，然后简单地声称您的文件“无效” - 并且您将无法拿回您的钱。
We are truly sorry to hear about the problems you faced. We understand how frustrating this must be and are here to help. Please get in touch with our customer support team by referencing your ticket number [1221933]. You can connect with us through live chat or by following this link: https://support.bitmart.com/hc/en-us/requests. Our team is committed to providing you with the support you need to resolve this issue efficiently.
我是一名活跃的交易者，每天使用大约 5-10 个不同的交易所，所以我知道我在说什么。 Bitmart就是一个彻头彻尾的垃圾箱！我不会向任何人推荐它！ 有时您需要等待 4-6 小时才能收到代币，而在所有其他交易所则需要 1-2 分钟。此外，提款通常在几个小时内都不会得到处理，如果不联系支持人员（只能通过电子邮件），您甚至无法自行取消提款。总体而言，Bitmart 在各个方面都很糟糕。 Bitmart 团队应该为他们提供的产品和服务水平感到羞耻。
We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number [XXXX] via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests. Our team is ready to assist you and ensure your concerns are addressed quickly.
我被这家公司骗了很多钱。请不要相信他们说的任何一句话。 2025 年 4 月 29 日我向警方报案。举报越多，欺诈行为受到惩罚的速度就越快
We're sorry to hear about your experience. Please reach out to our customer support team with your ticket number #1209330 through live chat for prompt assistance, or use this link: https://support.bitmart.com/hc/en-us/requests. Our customer support team will assist you promptly.
灾难之地，似乎什么都不起作用，充满错误，无法使用该应用程序
We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number [1206164] via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests. Our team is ready to assist you and ensure your concerns are addressed quickly.
共 102 条符合条件的评价