BitMart（www.bitmart.com）在 OK.one 的综合评分为 2.1 分（满分 5 分），基于本站收录的 102 条用户评价，属于金钱与保险分类，口碑较差。67% 的评价为 1 星，差评比例偏高；商家回复了 63% 的差评；近 12 个月新增 44 条。数据最后更新于 2026-08-10。
我对解决我的问题的响应时间感到非常满意。谢谢比特玛丽！
Hello Michael! Thank you for leaving us a 5-star rating! We are glad to hear you had a positive experience with us. If you have any questions or concerns, we are happy to assist you. Please let us know when you have any feedback or suggestions about the app. Best Regards, BitMart Team
自2025年4月23日起，BitMartproo.com客服突然停止回复我的问题。如果没有积极响应的客户服务部门，公司如何运作？ 我需要立即提供有效的客户服务联系电话或链接。
We are truly sorry to hear about the problems you faced. We understand how frustrating this must be and are here to help. Please get in touch with our customer support team by referencing your ticket number 1205044. You can connect with us through live chat or by following this link: https://support.bitmart.com/hc/en-us/requests.
我不知道Bitmart Pro和Bitmart是不是一样，但我被骗了几千块钱，连电话都打不通。他们不会回答。不回复电子邮件、不回复短信是一个大问题。
We are truly sorry to hear about the problems you faced. We understand how frustrating this must be and are here to help. Please get in touch with our customer support team by referencing your ticket number 1203860. You can connect with us through live chat or by following this link: https://support.bitmart.com/hc/en-us/requests.
我已经购买了 BSV 加密货币，但该交易所不允许我提取它。他们已经五六周了，没有任何解释地欺骗了我。交易所没有理由暂停加密货币交易，所以我不相信他们拥有加密货币。避免！
We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number 1203241 via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests. Our team is ready to assist you and ensure your concerns are addressed quickly.
我去提款了。效果很好。钱少，当然没问题。大约一个月后，我去提取了 3000 美元。交易完成后，钱就消失了。我联系了客户服务。他们说，谢谢您，我们会调查此事并回复您。在最初提出请求后 24 小时内，我还给他们留下了另外 2 条消息。自最初回复以来没有任何回复，我的帐户中也没有钱。这是一个骗局。我的朋友刚刚因为他们对她做了同样的事情而损失了 3 万美元。那里的客户服务很糟糕，远离并跑得快。根本不要投资这家公司。
Dear user, Thank you for your feedback, and we’re truly sorry to hear about the inconvenience you’ve experienced. To help resolve this promptly, we kindly invite you to contact our customer support team. When reaching out via live chat or submitting a request, please include your ticket number: [1199734]. You can also submit your request directly through this link: https://support.bitmart.com/hc/en-us/requests Our dedicated support team is here for you and will do their best to assist you as soon as possible.
BitMart 将我锁在门外数周，让我费尽心思证明自己是谁，当我最终设法访问我的账户时，我的所有资金都消失了。零余额。超过 25,000 USDT 被盗。我是一个寡妇。这就是继承。这种交换需要进行调查。可以证明我没有提取这些资金。我还拥有数周来试图访问我的资产却发现有人偷了它们的所有电子邮件。请不要告诉我你关心我，我必须在 BitMart 上开票。与 BitMart 打交道是一次地狱般的经历。请注意，他们不值得信任。调查。 Bitmart的这个回复是他们标准的回复。这没有任何意义。比特玛抢了我。他们试图转移注意力，让 Trust Pilot 的人们认为他们正在提供帮助。我被他们锁在门外，还被抢劫了。提防！！！
We regret that your recent experience did not meet your expectations and apologize for any frustration this may have caused. For immediate assistance, please contact our customer support team and reference ticket number 1196997. You can reach us through live chat or by using the following link: https://support.bitmart.com/hc/en-us/requests.
该网站已锁定我的帐户，并且不想解锁它，因为我已经使用法律文件和合法的代币转移交易所验证了我的帐户。 发邮件已经3个月了还没有收到任何回复
We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number 1195852 via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests. Our team is ready to assist you and ensure your concerns are addressed quickly.
Bitmart拥有浩瀚的代币，但主流货币对的价差持续增长。我提取了价值 4,900 美元的 XRP，并将其存放在 Fidexy 上，然后我坐下来，看着 466 美元在总量之上堆积起来——干净利落的 9.5% 升幅，超越了 Bitmart 上的每一个微型泵。一个简单的转换让我确信我的下一笔存款属于毫不费力地回报的地方。
We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number [#1195852] via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests. Our team is ready to assist you and ensure your concerns are addressed quickly.
我在将USDT转入Bitmark交易所时犯了一个错误。我忘了写备注编号。我联系了几位代理商，但没有人帮我拿回钱。请采取措施，否则我将不得不提出网络犯罪投诉。
We are truly sorry to hear about the problems you faced. We understand how frustrating this must be and are here to help. Please get in touch with our customer support team by referencing your ticket number [1192935]. You can connect with us through live chat or by following this link: https://support.bitmart.com/hc/en-us/requests.
PI币余额及BitMart交易紧急问题 亲爱的BitMart支持者： 比特集市 ID 13742877 我的帐户遇到严重问题。我的 Spot 钱包中有 1,070.63 PI 币，但突然我的账户余额显示为零，而我的 PI 币数量仍然可见。 我无法在BitMart上交易PI，目前尚未就该问题进行沟通或解释。这是非常令人沮丧和不可接受的。我需要立即明确的答复： 为什么我的余额不见了，而 PI 币仍然可见？ 为什么我无法在BitMart交易PI？ 我如何收回我的资金或交易我的 PI 币？ 请尽快提供适当的答复和解决方案。您可以通过电子邮件联系我。 期待您的及时帮助
We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number 1177488 via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests.
骗子，他们永远没有机会得到他们想要的钱。
We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number [1176244] via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests. Our team is ready to assist you and ensure your concerns are addressed quickly.
大家好，我丢失了手机，我再次无法通过我的两个因素进行访问，我需要帮助 我想从我的帐户中删除它，请
Thank you for your kind words and for taking the time to leave a review. We’re delighted to hear that you had a positive experience with us. Your satisfaction is our top priority, and your feedback motivates us to continue delivering excellent service.
他们关闭了我的帐户，我无法登录，我没有做错任何事！
We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number 1171397 via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests.
把我的 RUNE 从我身上拿走并拒绝归还，也无法联系现场支持代理，票证请求不起作用，不要使用这家公司
We regret that your recent experience did not meet your expectations and apologize for any frustration this may have caused. For immediate assistance, please contact our customer support team and reference ticket number 1168709. You can reach us through live chat or by using the following link: https://support.bitmart.com/hc/en-us/requests.
超过 600 美元的押金永远不会出现在请求票上 (#11546**)。他们不给代币合约，提供了一个狗屎代币合约，并说这是我们的存款失败。 更新： 经过一段时间的等待，我终于手动收到了资金。所以Bitmart不是骗局。
We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number [1207402] via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests. Our team is ready to assist you and ensure your concerns are addressed quickly.
不惜一切代价避免，我的经历确实令人沮丧，但幸运的是，我遇到了顶部以黑色字体提到的顶级公司
Hi Klit. We’re sorry to hear that your experience with us did not meet your expectations. We are committed to continuous improvement and would appreciate the opportunity to make things right. Please feel free to reach out to us via live chat or by using this link: https://support.bitmart.com/hc/en-us/requests/new. We look forward to your feedback.
我的分析师和助理无处可寻，也无法重新提取我的资金。有人可以帮忙吗？
We’re sorry to hear about your recent experience and apologize for any inconvenience caused. To resolve this matter swiftly, please reach out to our customer support team with your ticket number 1160074. You can contact us via live chat or by using this link: https://support.bitmart.com/hc/en-us/requests. Our team is ready to assist you promptly.
垃圾CS。任何问题，他们都会说项目团队正在调查它，并且不会接受任何更新或提供有关问题修复时间表的任何更新。荒谬的
We regret that your recent experience did not meet your expectations and apologize for any frustration this may have caused. For immediate assistance, please contact our customer support team and reference ticket number 1159890. You can reach us through live chat or by using the following link: https://support.bitmart.com/hc/en-us/requests. Our support team is here to provide the help you need and ensure your concerns are addressed.
我在 Bitmart 上的经历非常糟糕，我购买了一枚硬币，当时 Bitmart 上提到的硬币总供应量为 100 M，但实际上链上的供应量为 10M，另一天硬币创建者将该硬币从 18 美元抛售至 1 美元，从 1 美元降至 0.002 美元。硬币名称 TB 。
We regret that your recent experience did not meet your expectations and apologize for any frustration this may have caused. For immediate assistance, please contact our customer support team and reference ticket number [1159162]. You can reach us through live chat or by using the following link: https://support.bitmart.com/hc/en-us/requests. Our support team is here to provide the help you need and ensure your concerns are addressed.
Bitmart 确实偷了我的钱。我已通过 Tron 链存入 1,700 USDD。交易在区块链上完成，但从未入账。我询问支持人员，您只是回复他们有不同的 USDD 合约，未显示在存款页面上。他们只是拒绝归还被盗的硬币，即使这些硬币在钱包上清晰可见。 回复Bitmart回复：您的支持拒绝发送我的币。从钱包发送硬币实际上需要 2 分钟。所以你偷了它。
We regret that your recent experience did not meet your expectations and apologize for any frustration this may have caused. For immediate assistance, please contact our customer support team and reference ticket number [1159407]. You can reach us through live chat or by using the following link: https://support.bitmart.com/hc/en-us/requests. Our support team is here to provide the help you need and ensure your concerns are addressed.
共 102 条符合条件的评价