BitMart

Bitmart refuse to process my withdrawal…

Bitmart refuse to process my withdrawal order request

Looks like they've gone bust can't get…

Looks like they've gone bust can't get money out support not responding no information released another one bites the dust

Urgent: Withdrawal Function Frozen & Support Ignoring Tickets #1492728 and #1507574

I am extremely disappointed with BitMart's service. My withdrawal ability has been completely frozen for over a week without any valid explanation or clear reason provided. ​Every attempt I make to process a withdrawal gets automatically refunded or fails across all networks. I have reached out through every official channel available—Live Chat, Twitter (X), Email, Telegram admins, and Zendesk—yet I have received no solution. ​My open ticket numbers are: ​Ticket ID: #1492728 (Pending for 7+ days) ​Urgent Escalation Ticket ID: #1507574 ​When attempting to ask for an update in their Telegram group regarding my open tickets, my messages were deleted and I was muted. This is completely unacceptable behavior for a financial exchange platform handling user assets. ​I demand an immediate manual review and resolution from the BitMart compliance/support team to unfreeze my withdrawal function. Until my funds are accessible, I strongly advise other users to be extremely cautious.

Even though my account is level 2…

Even though my account is level 2 verified, trying to deposit to my own wallet which i used to deposit funds into bitmart, all security verification completed, clean and compliant transactions history, trying everyday to withdraw funds but every request bounce back with remarks "all funds including fees have been returned to your bitmart account". With no explanation, no reason, no justification of holding funds, no way-forward, NOTHING. My UID: 15241504 Transaction ID: 32033112 Transaction ID: 32033956 Transaction ID: 31301664 Transaction ID: 32027001 and many more .. but all bounced back This is a clear breach of trust. User funds are being held with no way to access them. I have preserved all kinds of proofs including deposits, communication attemps, withdrawal attempts and soon will be filing complaints with relevant consumer forums and regulatory authorities.

I have been extremely disappointed with…

I have been extremely disappointed with my experience with BitMart. Without any prior warning, my account was suddenly restricted and my funds have been effectively locked. My withdrawal has remained pending for days, and despite submitting multiple support tickets and contacting customer service through every available channel, I have received absolutely no response. What concerns me the most is not only the delay, but the complete lack of communication. If additional verification or compliance checks are required, customers deserve to be informed. Instead, there has been total silence. When an exchange holds customer funds, transparency and customer support should be a top priority. Unfortunately, this has not been my experience. At the time of writing this review, I still cannot access my funds, and I have no indication of when—or if—my issue will be resolved. I sincerely hope BitMart improves its customer support and starts communicating openly with affected users, because leaving customers without access to their own assets and without any response is simply unacceptable.

Bitmart doesn't allow to withdraw funds

During 5 days I am trying to withdraw my tokens. All the attempts failed. The system accepts my withdrawal requests, but then says that funds are refunded to the Bitmarts wallet. I have written a request to support service via the app and by email 5 days ago. But nobody has replied. Looks like Bitmart intentionally ignoring it's customers and is not going to return the funds. My stuck funds are about 600 usd in 3 tokens: eurc, usdt, usdc. Account ID 14116511. Bitmart, please complete the transactions manually.

Bitmart failed all my spot withdrawal…

Bitmart failed all my spot withdrawal transactions and noone answer to me what reason for failed transaction. Seems they closing and decided to close withdrawal for all clients. Is someone can withdraw USDT from Bitmart?

BitMart NO withdrawals, NO support!

Withdrawals NOT possible!!! Support NOT answering!!! I send them multiple official zendesk support requests, receive NO answer!

bitmart scam

BitMart refuse to process my withdrawal…

BitMart refuse to process my withdrawal requests. I have submit this issue to their help desk without any response from BitMart at all. It's 5 days since I requested the transfer of my coins without any response from BitMart.

BitMart Wind-Down

BitMart Wind-Down: Withdrawals Systematically Blocked — $280K Stuck I've been a VIP5 user on BitMart for several months, running automated trading with monthly volumes in the $10-20M range. On July 26, 2026, BitMart announced a full shutdown of operations, urging users to withdraw funds before August 26, 2026. Since then, withdrawing my funds has been nearly impossible: My positions were closed and funds moved to Spot (~$280K, later converted USDT→USDC) BitMart imposed a 2,000 USDT/24h withdrawal limit My first withdrawal attempt (60 USDT to my personal Ledger wallet) did get a TXID and wasn't frozen, but still took ~36 hours to actually arrive Every subsequent withdrawal attempt to Kraken (in USDC, including one for 100 USDC) has been cancelled and refunded, with no TXID ever generated — meaning BitMart never actually broadcast the transaction on-chain Support tickets have gone unanswered (my ticket ID: 15278840). On-chain data (Arkham/Lookonchain) shows only a handful of wallets successfully withdrawing funds platform-wide in recent 24h windows, with no withdrawals above $25K confirmed anywhere. BitMart's own communication says withdrawals are "open" and encourages users to act before the deadline, while the actual system appears unable to process them reliably. I have documented every transaction with screenshots and IDs.

Would like to know why no one will…

Would like to know why no one will respond to my chats and why my account has been frozen. I have been with them for many years and never found myself in this situation. Its not a lot of money since in a bear market but at its peak its a fair amount of money. The timing of shutting the exchange has been to there advantage is at least they should give back and respond to all chats asap. so we can get the money working for us and not the. Account vid 10030752. If any help can be provided it would be much oppriciated. Nathan

131,103.59 USDT Withdrawal Frozen With No TXID During BitMart Wind-Down

I submitted a withdrawal request for 131,103.59 USDT through the TRC20 network on 22 July 2026. Withdrawal reference: 31905319 The withdrawal has remained at “Created” status. There is still no completion time, no TXID, and no evidence that the transaction has been broadcast to the TRON blockchain. I have contacted BitMart through live chat, submitted a request through the official support system, completed the required email verification, and sent emails to customer support. However, I have not received any case-specific response from a human representative. BitMart has not explained: 1. Why my withdrawal is being held; 2. Whether my account is under a compliance or security review; 3. What documents I need to provide; 4. How long the review will take; 5. Whether my assets remain fully protected during the platform’s wind-down process. I am not asking to continue trading. I am only asking BitMart to return my own funds. Even if BitMart believes that part of the balance requires further review, it should first identify and release my verified principal, which can be confirmed through my deposit history and blockchain records. I request that BitMart immediately: - Assign a human representative to my case; - Provide an official case number; - Explain the exact reason for the delay; - Provide all required documents in one complete list; - Release my verified principal without further delay; - Provide a clear date for completion of any remaining review. I will update this review fairly if BitMart contacts me and resolves the withdrawal. Until then, the lack of communication involving such a substantial amount is extremely concerning.

Funds withdrawal stuck - blocked

Hi, I am experiencing an issue with my LUNC withdrawal. I am publicly calling for immediate attention regarding my locked funds on BitMart. I trusted this platform and deposited a significant amount of my personal savings here. These funds are not just numbers on a screen — they are my family’s hard-earned money and represent years of savings. My withdrawal requests have been stuck in “Created” status for a long time. Despite waiting and attempting to resolve this through normal channels, I have received no clear explanation, no effective action, and my fundshave still not been returned. Even if BitMart is shutting down, suspending services, or facing operational issues, customers have the right to receive their own legitimate assets. A platform’s difficulties do not eliminate its responsibility to its users. I am requesting BitMart to immediately provide a transparent explanation and process my withdrawals without further delay. If this matter is not resolved, I will continue pursuing all available legal channels and filing complaints with relevant regulatory authorities and consumer protection agencies to defend my rights. I also ask the crypto community and affected users to help share this message and bring attention to this issue. No customer should be left without access to their own funds. Transaction ID 31951615 Bitmart User ID 14546468

I can’t withdraw my funds

I can’t withdraw my funds from the exchange. They won’t tell me the reason for the withdrawal delay. I’ve been waiting for more than 12 hours.

Is this bitmart shutting down when I …

Is this bitmart shutting down when I tried to withdraw fund to binance they just locked my fund 400usdt without reason. It's been 5hours and they still lock my fund. I sent a ticket 1479825 they replied the fund is under accessment. let me withdraw it's only a small amount ok.besides the platform token dropped drastically causing a panic hope Sheldon can show up and explain the situation.

Reliable platform with a smooth user experience

I've had a positive experience using BitMart. The platform is easy to navigate, making it accessible for both newer and more experienced crypto users. It has got a wide range of listed assets. Deposits and withdrawals have generally been smooth, and I've found the interface intuitive compared to many other exchanges. I also appreciate that the platform regularly introduces educational content, campaigns, and opportunities for users to engage with the broader crypto ecosystem. Like any exchange, it's important to do your own research and practice good security habits, but overall BitMart has been a reliable platform for exploring and participating in the crypto space.

I am using bitmart for 1 year's It's…

I am using bitmart for 1 year's It's really improving day by day i think.so keep it up future await's.

Case 1432337 - Missing deposit with irrefutable blockchain proof (Ignored by support)

I made a deposit of 110,485 XPR ($300) to BitMart. The blockchain explorer explicitly shows the transaction as "Executed" and "Irreversible" (TxID: a2c439ce2bc1ca494d5a2db1058e87cc0f7e3b56a0342de8d77e1a51715c5bc). However, BitMart has not credited my funds. Support agent Syam is completely ignoring my tickets and emails. This is a clear case of withholding user funds despite cryptographic evidence. Unprofessional and untrustworthy exchange.

Bitmart stole my profit and banned my acc for no reason

It was my first trade on Bitmart - I deposited and opened one single short position on newly listed token KAIO. In a few days I closed my position with profit about USDT 1,000 and when I tried to withdraw funds, it appeared my account was frozen. Support says that I can only withdraw my pricipal deposit and all my profits from KAIO trade will be reversed in favor of Bitmart and my account is banned for violation of "Bitmart's rules". Worst experience so far. Be aware and never trade on Bitmart!