BitMart (www.bitmart.com) has a 2.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. 67% of reviews are 1 star, a relatively high share; The business has replied to 63% of negative reviews; 44 of them were added in the last 12 months. Last updated 2026-08-10.
BitMart stole my money and don't want to solve the problem. When I wont to make USDT deposit you see one address but when you copy is another address.
Reply from BitMart2025-09-21
We’re sorry to hear about your recent experience and apologize for any inconvenience caused. To resolve this matter swiftly, please reach out to our customer support team with your ticket number #1286768. You can contact us via live chat or by using this link: https://support.bitmart.com/hc/en-us/requests. Our team is ready to assist you promptly.
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Oc Oc · 2 reviews · Experienced 2025-08-25 ·
★★★★★
My account was unfairly blocked
My BitMart account was closed despite not violating any rules. Since 2019, I've contacted support numerous times (Ticket #25105), but each time I've only received a "Your request has been denied." They haven't explained which rule I violated.
I can't access my funds. This is unacceptable for an exchange that claims to be trustworthy.
Bitmart answer:
Aug 25, 2025, 19:18 GMT+8
Dear user,
We regret to inform you that we are unable to elaborate on the specific details on the transactional activities detected.
As per the Bitmart User Agreement point 9.9,
If BitMart suspends or closes your account, or terminates your use of BitMart Services for any reason, we will provide you with notice of our actions unless a court order or other legal process prohibits BitMart from providing you with such notice.
You acknowledge that BitMart's decision to take certain actions, including limiting access to, suspending, or closing your account, may be based on confidential criteria that are essential to BitMart's risk management and security protocols.
You agree that BitMart is under no obligation to disclose the details of its risk management and security procedures to you.
Prohibited use includes but is not limited to engaging in unlawful, abusive, and fraudulent activities.
We will not be entertaining any requests to appeal for unfreezing the account.
*** I didn't do anything. Bitmart closed my account completely arbitrarily!!!
Reply from BitMart2025-08-25
We regret that your recent experience fell short of expectations and apologize for the trouble. For immediate assistance, please get in touch with our customer support team and provide ticket number [1269105]. You can use live chat or the following link to submit your request: https://support.bitmart.com/hc/en-us/requests.
Constant outages. Always issues in this exchange. For how big they are, it's pretty pathetic. It also always happens during surges of prices. How convenient the site times out when things go up, then it works when you lost your chance. It's not to be trusted. Trade your tokens and get them off the exchange.
Reply from BitMart2025-08-22
Hi Josh, we apologize for the inconvenience cause by our system upgrade. You may refer to this link: https://bitmart.zendesk.com/hc/en-us/articles/40279163707675
It's totally scamming crypto exchange,be careful and stay away from Bitmart..
Reply from BitMart2025-08-16
We’re sorry to hear about your recent experience and apologize for any inconvenience caused. To resolve this matter swiftly, please reach out to our customer support team with your ticket number 1263229. You can contact us via live chat or by using this link: https://support.bitmart.com/hc/en-us/requests. Our team is ready to assist you promptly.
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Amore Sky · 2 reviews · Experienced 2025-04-01 ·
★★★★★
Bitmart NFT is a scam
Stay away from bitmart NFT
All scam
Reply from BitMart2025-07-18
We are truly sorry to hear about the problems you faced. We understand how frustrating this must be and are here to help. Please get in touch with our customer support team by referencing your ticket number [1244492]. You can connect with us through live chat or by following this link: https://support.bitmart.com/hc/en-us/requests.
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Dazzer J · 13 reviews · Experienced 2025-07-10 ·
★★★★★
I unfortunately made the mistake of…
I unfortunately made the mistake of attempting a transfer from another exchange to bitmart, unfortunately apparently they do not support x layer (I'm aware faux par on my part, however this could have been made more transparent)
Given this, my funds are lost in the ether and neither party is interested in helping me recover funds.
I can see the transaction was successful on the Blockchain, so where exactly have the funds gone if you don't support x layer hmm?
I'm considering legal action, but have a feeling that wouldn't be any use
**Adding reply to Bitmarts Reply**
You've told me to contact customer service, yet when I do I'm told you can not help. So why would I do it again?
Reply from BitMart2025-07-12
We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number [1239898] via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests. Our team is ready to assist you and ensure your concerns are addressed quickly.
D
Daniel Macri · 3 reviews · Experienced 2025-06-25 ·
★★★★★
Bitmart stole my funds and demanded a…
Bitmart stole my funds and demanded a ransom before releasing them. After confirming all deposit details were correct they still denied responsibility and would not release my funds without paying a fee that was almost 2x the amount of the initial deposit.
Scam exchange — be cautious.
Reply from BitMart2025-06-26
We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number [1230473] via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests.
The worst ever support. Syam Salah just want to steal your coins without any hesitation. And just asking for information they already have just as an excuse
Reply from BitMart2025-06-19
We are truly sorry to hear about the problems you faced. We understand how frustrating this must be and are here to help. Please get in touch with our customer support team by referencing your ticket number [1227986]. You can connect with us through live chat or by following this link: https://support.bitmart.com/hc/en-us/requests.
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Chris · 3 reviews · Experienced 2025-06-16 ·
★★★★★
I've been unable to access my funds at…
I've been unable to access my funds at all for the past 3 months!! The platform is a joke...They want you to deal with a 3rd party, and they simply ask security questions I can't possibly know the answer too!! I just want access to MY MONEY...I've tried your link, and the site won't even let me sign in, or reset my password. So how am I supposed to contact you?
UPDATE.
Still zero help or reaching out to me. Nothing they say or do works!! Bitmart, I want my money today!!!!
I don't have a reference ticket number, so pls provide with one.
Look, every single email you send doesn't let you reply to that email. So pls send me an email that I can simply reply too!!! Like a normal business!!!
Yet again that link comes up 404...Get your act together, jeez, how long does it take to give me a link that bloody works!!!!. Nothing you've sent me works, I've messaged countless times on Twitter and nobody has EVER responded!!! You're stealing my money!!!!!!! STOP apologising and do something that's actually going to work!!!!!
Reply from BitMart2025-06-16
We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number [1233381] via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests.
Thank you for your positive review! We’re happy to hear you had a good experience. Your feedback helps us improve. If you have suggestions or need assistance, feel free to reach out via LiveChat or send a request at https://support.bitmart.com/hc/en-us/requests/new.
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Gg Wp · 17 reviews · Experienced 2025-06-13 ·
★★★★★
Absolutely f up place to trade
Absolutely f up place to trade
Delisted coins are not possible to withdraw another wallet , they just delete/keep it to their own
Reply from BitMart2025-06-13
We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number [1225232] via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests. Our team is ready to assist you and ensure your concerns are addressed quickly.
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deva aanand · 1 review · Experienced 2025-06-12 ·
★★★★★
My withdrawal option is not working
My withdrawal option is not working. I tried so many times. But still today onwards it's not working.
Reply from BitMart2025-06-12
We are truly sorry to hear about the problems you faced. We understand how frustrating this must be and are here to help. Please get in touch with our customer support team by referencing your ticket number [1224865] with this link: https://support.bitmart.com/hc/en-us/requests
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ABUBAKAR M SANI · 1 review · Experienced 2025-06-12 ·
★★★★★
their transaction process i not safe i…
their transaction process i not safe i made a transfer of 400$ and its delaying for over a day uptill now i didnt see myy reward
Reply from BitMart2025-06-12
We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number [1224702] via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests. Our team is ready to assist you and ensure your concerns are addressed quickly.
Normally good but sometimes we have problems with withdrawals
Reply from BitMart2025-06-11
Thank you for your positive review! We’re happy to hear you had a good experience. Your feedback helps us improve. If you have suggestions or need assistance, feel free to reach out via LiveChat or send a request at https://support.bitmart.com/hc/en-us/requests/new.
K
KING OF KINGS, AND LORD OF LORDS. · 2 reviews · Verified · Experienced 2025-05-08 ·
★★★★★
I had problems at the start
I had problems at the start, and went off my brain because I have been scrammed before in Crypto and though that is what they were doing also. That was far from the case. Awesome support, I thank you for your understanding - and I look forward to trading and buying for a long time to come.
Reply from BitMart2025-06-08
Thank you so much for your review! We're delighted to hear that you had a positive experience with us. Your feedback is important and helps us to continually improve our service.
Thank you for the positive review! We’re thrilled that you’re enjoying our service and appreciate your encouraging words. Your feedback is incredibly valuable to us and reinforces our commitment to providing excellent service.
Stay Away from BitMart – They Can Freeze Your Account and Steal Your Money
I completed full identity verification on BitMart back in 2022. Everything was properly submitted with valid documents and personal details. Now, three years later in 2025, they suddenly and without warning blocked my account and froze all the funds inside it.
At first, I wasn’t too worried — the account was verified under my name, and I have all the documents to prove it. But when I tried submitting my ID again, their support told me the information didn’t match their system. I then considered that maybe I verified the account under my wife's name — but her documents were also rejected. I was completely confused. There was no one else the account could have been verified under.
After long conversations with support, I managed to confirm that the last name on the account is indeed mine, but they kept insisting that the rest of the information doesn't match. I submitted all possible documents — mine and my wife's, along with details about when and where the verification was originally done. I even provided proof to back it up. Support said they were open to reviewing my case and not just relying on what’s in the system — but in the end, all I got was the same answer: “The documents do not match our records.”
At this point, I strongly believe that BitMart is intentionally altering or hiding the data in their system in order to deny me access to my account and steal my money. This feels like fraud and a clear violation of user rights.
Consider this a warning: if you believe your funds are safe on BitMart, think again. They can lock you out of your account at any time, and then simply claim your documents are "invalid" — and you’ll have no way to get your money back.
Reply from BitMart2025-06-30
We are truly sorry to hear about the problems you faced. We understand how frustrating this must be and are here to help. Please get in touch with our customer support team by referencing your ticket number [1221933]. You can connect with us through live chat or by following this link: https://support.bitmart.com/hc/en-us/requests. Our team is committed to providing you with the support you need to resolve this issue efficiently.
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Alexander · 2 reviews · Experienced 2025-06-02 ·
★★★★★
Bitmart is a trash bin
I'm an active trader that uses about 5-10 different exchanges daily, so I know what I'm talking about. Bitmart is a total trash bin! I would not recommend it to anyone!
Sometimes you have to wait 4-6 hours to receive a token, while it takes 1-2 minutes on all other exchanges. Alsom quite often the withdrawal is not beeing processed for hours and you can't even cancel it yourself without reaching out to support (only by email). Overall Bitmart is awful in all the aspects. Bitmart team should be ashamed for the product and level of services they are offering.
Reply from BitMart2025-06-02
We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number [XXXX] via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests. Our team is ready to assist you and ensure your concerns are addressed quickly.
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Agata · 2 reviews · Experienced 2025-04-28 ·
★★★★★
I was scammed by this company for a lot…
I was scammed by this company for a lot of money. Please do not believe a word they say. 29.04.2025 I filed a report with the police. The more reports there are, the faster they will be punished for their fraud
Reply from BitMart2025-05-12
We're sorry to hear about your experience. Please reach out to our customer support team with your ticket number #1209330 through live chat for prompt assistance, or use this link: https://support.bitmart.com/hc/en-us/requests. Our customer support team will assist you promptly.
Disaster place , nothing seems to work , full of bugs , impossible to use that app
Reply from BitMart2025-05-07
We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number [1206164] via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests. Our team is ready to assist you and ensure your concerns are addressed quickly.
