BitMart (www.bitmart.com) has a 2.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. 67% of reviews are 1 star, a relatively high share; The business has replied to 63% of negative reviews; 44 of them were added in the last 12 months. Last updated 2026-08-10.
I am very pleased with the response time in addressing my issue. Thank you Bitmary!
Hello Michael! Thank you for leaving us a 5-star rating! We are glad to hear you had a positive experience with us. If you have any questions or concerns, we are happy to assist you. Please let us know when you have any feedback or suggestions about the app. Best Regards, BitMart Team
Since April 23, 2025, BitMartproo.com customer service suddenly stopped responding to my issues. How can a company operate without a responsive customer service department? I need an active customer service contact phone or link immediately.
We are truly sorry to hear about the problems you faced. We understand how frustrating this must be and are here to help. Please get in touch with our customer support team by referencing your ticket number 1205044. You can connect with us through live chat or by following this link: https://support.bitmart.com/hc/en-us/requests.
I don’t know if Bitmart Pro and Bitmart are the same but I’ve been ripped off thousands of dollars can’t even call. They won’t answer. Won’t reply to emails won’t reply to text is a big problem.
We are truly sorry to hear about the problems you faced. We understand how frustrating this must be and are here to help. Please get in touch with our customer support team by referencing your ticket number 1203860. You can connect with us through live chat or by following this link: https://support.bitmart.com/hc/en-us/requests.
I've made a purchase of BSV crypto and this exchange will not let me withdraw it. They have fobbed me off with no explanation for 5-6 weeks now. There is no reason that an exchange would suspend crypto transactions so i do not believe they have the crypto. AVOID!
We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number 1203241 via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests. Our team is ready to assist you and ensure your concerns are addressed quickly.
I went to do a withdrawal. It worked just fine. Small money, so of course no problem. I went to withdraw $3k about a month later. The money vanished after it said transaction complete. I reached out to customer service. They said, thank you and we will look into this and get back to you. I have left 2 other messages with them over 24 hours after the initial request. No response since the initial response and no money in my account. This is a scam. My friend just lost $30k to them because they did the same thing to her. There customer service is crap, stay away and run fast. Do not invest at all with this company.
Dear user, Thank you for your feedback, and we’re truly sorry to hear about the inconvenience you’ve experienced. To help resolve this promptly, we kindly invite you to contact our customer support team. When reaching out via live chat or submitting a request, please include your ticket number: [1199734]. You can also submit your request directly through this link: https://support.bitmart.com/hc/en-us/requests Our dedicated support team is here for you and will do their best to assist you as soon as possible.
BitMart locked me out for weeks making me jump through hoops to prove who I am and when finally I managed to get access to my account all my funds were gone. Zero balance. Over 25 000 USDT stolen. I am a widow. This was inheritance. This exchange needs to be investigated. It can be proven that I did not withdraw those funds. I also have all the emails from weeks of trying to get access to my assets, only to find someone stole them. And please don't tell me you care and I must open a ticket BitMart. It has been a hellish experience dealing with BitMart. BEWARE they are not to be trusted. Investigation. This reply from Bitmart is their standard kind of reply. It means nothing. Bitmart robbed me. They are trying to deflect so people on Trust Pilot think they are helping. I was locked out by them and robbed. BEWARE!!!
We regret that your recent experience did not meet your expectations and apologize for any frustration this may have caused. For immediate assistance, please contact our customer support team and reference ticket number 1196997. You can reach us through live chat or by using the following link: https://support.bitmart.com/hc/en-us/requests.
This website has locked my account and doesn't want to unlocked it as I have already verified my account with legal documents and also with legal token transfer exchange. Send an email its been already 3 Months hasn't got any reply at all
We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number 1195852 via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests. Our team is ready to assist you and ensure your concerns are addressed quickly.
Bitmart has a vast ocean of tokens, but the spreads on mainstream pairs continue to grow. I withdrew $4,900 worth of XRP, I parked it on Fidexy, then I sat back and watched $466 stack on top of the total—clean round 9.5% lift that took the cake over chasing every micro‑pump on bitmart. One easy switch convinced me that my next deposit belongs where the returns appear without struggle.
We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number [#1195852] via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests. Our team is ready to assist you and ensure your concerns are addressed quickly.
I made a mistake while transferring USDT to Bitmark exchange. I forgot to write the memo number. I contacted several agents and no one helped me get my money back. Please do something or I will have to file a cybercrime complaint.
We are truly sorry to hear about the problems you faced. We understand how frustrating this must be and are here to help. Please get in touch with our customer support team by referencing your ticket number [1192935]. You can connect with us through live chat or by following this link: https://support.bitmart.com/hc/en-us/requests.
Urgent Issue with PI Coin Balance & Trading on BitMart Dear BitMart Support, Bit mart ID 13742877 I am experiencing a serious issue with my account. I had 1,070.63 PI coins in my Spot Wallet, but suddenly, my account balance is showing zero, while my PI coin quantity remains visible. I am unable to trade PI on BitMart, and there has been no communication or explanation regarding this issue. This is extremely frustrating and unacceptable. I need a clear and immediate response on: Why my balance is missing while PI coins are still visible? Why I cannot trade PI on BitMart? How can I recover my funds or trade my PI coins? Please provide a proper response and a resolution at your earliest convenience. You can reach me via email . Looking forward to your prompt assistance
We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number 1177488 via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests.
Scammers, they will never get the chance to get the money they want.
We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number [1176244] via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests. Our team is ready to assist you and ensure your concerns are addressed quickly.
Good day everyone, I have lost my phones I don't have a access with my two factor again l need help please I want to remove it in my account please
Thank you for your kind words and for taking the time to leave a review. We’re delighted to hear that you had a positive experience with us. Your satisfaction is our top priority, and your feedback motivates us to continue delivering excellent service.
They close my account, i can not login and i didnt do nothing wrong!!!
We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number 1171397 via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests.
Took my RUNE off me and refuse to give it back it’s also impossible to contact support live agent and ticket requests don’t work do not use this company
We regret that your recent experience did not meet your expectations and apologize for any frustration this may have caused. For immediate assistance, please contact our customer support team and reference ticket number 1168709. You can reach us through live chat or by using the following link: https://support.bitmart.com/hc/en-us/requests.
Deposit over $600 never come on request ticket (#11546**). They didn't give token contract and provide a shit token contract and said that is our deposit failure. Update: After waiting time, finally I received the fund manually. So Bitmart is not scam.
We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number [1207402] via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests. Our team is ready to assist you and ensure your concerns are addressed quickly.
Avoid at all cost, My experience was a really depressing one but by good fortune i came across a top notch company mentioned at the top in black
Hi Klit. We’re sorry to hear that your experience with us did not meet your expectations. We are committed to continuous improvement and would appreciate the opportunity to make things right. Please feel free to reach out to us via live chat or by using this link: https://support.bitmart.com/hc/en-us/requests/new. We look forward to your feedback.
My Analyst and assistant are nowhere to be found and can’t redraw my money. Can someone help?
We’re sorry to hear about your recent experience and apologize for any inconvenience caused. To resolve this matter swiftly, please reach out to our customer support team with your ticket number 1160074. You can contact us via live chat or by using this link: https://support.bitmart.com/hc/en-us/requests. Our team is ready to assist you promptly.
Crap CS. Any issue and they would say project team is looking into it, and won't take any updates or give any updates regarding the timelines for the issue to be fixed. ridiculous
We regret that your recent experience did not meet your expectations and apologize for any frustration this may have caused. For immediate assistance, please contact our customer support team and reference ticket number 1159890. You can reach us through live chat or by using the following link: https://support.bitmart.com/hc/en-us/requests. Our support team is here to provide the help you need and ensure your concerns are addressed.
I have very poor experience with Bitmart I buy a coin that time coin total supply mentioned on Bitmart was 100 M but actually supply at chain 10M another day Coin creator dumped that coin from 18$ to 1$ and 1$ to 0.002$ I reported that Scam to Bitmart but still waiting from them to refund my money or take Action against that project management now they unlock that coin supply more than 10 Trillion. The Coin Name TB .
We regret that your recent experience did not meet your expectations and apologize for any frustration this may have caused. For immediate assistance, please contact our customer support team and reference ticket number [1159162]. You can reach us through live chat or by using the following link: https://support.bitmart.com/hc/en-us/requests. Our support team is here to provide the help you need and ensure your concerns are addressed.
Bitmart literally stole my money. I have deposited 1,700 USDD via Tron chain. Transaction was completed on blockchain but it was never credited. I asked support and theu just reply they have different contract for USDD, not shown on deposit page. They simply refuse to return stolen coins even though these are clerly visible on wallet. Reply to Bitmart reply: your support REFUSED to send my coins. It takes literally 2 minutes to send coins from wallet. So you steal it.
We regret that your recent experience did not meet your expectations and apologize for any frustration this may have caused. For immediate assistance, please contact our customer support team and reference ticket number [1159407]. You can reach us through live chat or by using the following link: https://support.bitmart.com/hc/en-us/requests. Our support team is here to provide the help you need and ensure your concerns are addressed.
102 reviews matching