BitMart (www.bitmart.com) has a 2.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. 67% of reviews are 1 star, a relatively high share; The business has replied to 63% of negative reviews; 44 of them were added in the last 12 months. Last updated 2026-08-10.
A straightforward exchange that often seems to have better pricing.
Thank you so much for the positive review and for giving us a 4-star rating! We’re pleased to hear that you’re happy with our service. Your feedback is important to us and helps us continually improve.
We regret that your recent experience did not meet your expectations and apologize for any frustration this may have caused. For immediate assistance, please contact our customer support team and reference ticket number 1155526. You can reach us through live chat or by using the following link: https://support.bitmart.com/hc/en-us/requests.
So far, the exchange we trust the most
Thank you so much for your review! We're delighted to hear that you had a positive experience with us. Your feedback is important and helps us to continually improve our service.
Absolutely horrible exchange and customer service! Bitmart knowingly and openly operates unethically and illegally which I have confirmed from Bitmart customer service in writing and documented. (Hello lawyers???!!!) Bitmart will mislead and deceive their users as often as possible. Even when you report an error or a broken part of their "secure" system, they do not care and will refuse to fix it! I have been reporting the same security issue to Bitmart regarding their broken system since 2021 and they absolutely refuse to fix it. Bitmart will also steal users assets and then Bitmart will try to extort the user so they can regain access to their funds/assets. This is intentional and as an example, they listed an already dead token, UNIX, on 1/1/24 and on 3/31/2024 they delisted it without notice to holders and Bitmart then stole tokens from the users who held this token on their exchange. This is just one example of the many. In 2024, Bitmart has stolen over $3000 (felony theft) worth of assets from me without any direct notice to token holders that action was required and they have been trying to extort me since I called them out on it. This is illegal everywhere and a federal crime. Take free advice from a victim of Bitmart's unethical and criminal activity and DO NOT USE THIS EXCHANGE!
We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number #1155062 via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests. Our team is ready to assist you and ensure your concerns are addressed quickly.
Very easy, many rewards!
Thank you so much for your review! We're delighted to hear that you had a positive experience with us. Your feedback is important and helps us to continually improve our service.
It has been a good experience starting trading with BitMart. I'm glad that I found coins that are not listed in other CEX/DEX, like $ZEUS.
Thank you so much for the positive review and for giving us a 4-star rating! We’re pleased to hear that you’re happy with our service. Your feedback is important to us and helps us continually improve.
Hi Valer. Thank you for your kind words and for taking the time to leave a review. We’re delighted to hear that you had a positive experience with us. Your satisfaction is our top priority, and your feedback motivates us to continue delivering excellent service.
They have more crypto pairs than a lot of other exchanges and no need to KYC unless you want to be involved in the rewards. Great for US customers
Thank you so much for your review! We're delighted to hear that you had a positive experience with us. Your feedback is important and helps us to continually improve our service.
We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number [#1153452] via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests. Our team is ready to assist you and ensure your concerns are addressed quickly.
They silently delist coins. You still see them But cannot sell them. With some BRC20 thats a real issue because there's a min withdrawal requirement. Say you bought for 50usd and thats now 10usd worth. Min withdrawal will be 50usd. You cannot withdraw. You cannot sell. You cannot convert into BGB. No way to even lock in the tax loss. That's insane, only one other exchange does that. Pretty much disappropriation. DO NOT USE THIS EXCHANGE
We are truly sorry to hear about the problems you faced. We understand how frustrating this must be and are here to help. Please get in touch with our customer support team by referencing your ticket number 1153113. You can connect with us through live chat or by following this link: https://support.bitmart.com/hc/en-us/requests.
It's just a good enough exchange, that has a few unique listings that i can't access elsewhere.
Thank you so much for your review! We're delighted to hear that you had a positive experience with us. Your feedback is important and helps us to continually improve our service.
Stay Clear!!Scam alert According to all the reviews I read on websites as to reliable and efficient crypto exchanges, I tried my luck with Bitmart... mistake! Took me a while and not sure why I didn't come here earlier for reviews I created an account and made a deposit, updating my profile with level 2 verification. However, my funds were frozen, with no way to access any trade. I cannot exchange my token, sell my token, nor buy any other token as all transactions gets cancelled Reaching out to support, they responded with there is low volatility and that is why my trades and sells gets cancelled. Also, if I were to proceed with a withdrawal (Please note, that this is not possible if my trades are frozen), I will need to make further deposits to them in order to be able to withdraw my funds In essence: -Bitmart freezes funds after deposit -States that you need to deposit more funds to withdraw -Sells/Buys cannot take place due to low liquidity (Reason they provide) (As with most other reviews on TrustPilot regarding Bitmart) (Screenshots and screen recordings available of deposit, trades frozen and chat with support)
We are truly sorry to hear about the problems you faced. We understand how frustrating this must be and are here to help. Please get in touch with our customer support team by referencing your ticket number 1151680. You can connect with us through live chat or by following this link: https://support.bitmart.com/hc/en-us/requests.
Logging in with 2FA in combination of text message or email verification doesn't work. The 2FA code ALWAYS expires. I use 2FA for almost all exchanges & wallets without problems.
We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number [#1150951] via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests. Our team is ready to assist you and ensure your concerns are addressed quickly.
It's one of the best exchanger in the world
Thank you so much for your review! We’re thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and it’s wonderful to know we’re meeting your expectations.
Sincerely terrible to use not a great experience at all my display picture handles my case and hot back everything I lost!
We’re sorry to hear about the issues you experienced. We sincerely apologize for any inconvenience this may have caused. To resolve this matter promptly, please reach out to our customer support team. Provide your ticket number [1150751] via live chat or through the following link: https://support.bitmart.com/hc/en-us/requests. Our team is ready to assist you and ensure your concerns are addressed quickly.
It is very simple and easy to use and can easily trade my coin way better then binance or Coinbase.
Thank you so much for your review! We’re thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and it’s wonderful to know we’re meeting your expectations.
I have been using for several years. BitMart and is my exchange for moving and trading Crypto !!
Thank you so much for your review! We're delighted to hear that you had a positive experience with us. Your feedback is important and helps us to continually improve our service.
Thank you so much for your review! We're delighted to hear that you had a positive experience with us. Your feedback is important and helps us to continually improve our service.
Bitmart growing so fast among cryptocurrency exchanger Easy to use and easy to find newly listed coins
Thank you so much for your review! We're delighted to hear that you had a positive experience with us. Your feedback is important and helps us to continually improve our service.
Great exchange and brilliant customer relations. Api is amazing and im dead Chuffed
Thank you so much for your review! We’re thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and it’s wonderful to know we’re meeting your expectations.
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