Boatsetter

Thanks so much for this review, Ethan! We hope to get you on the water again soon!

Thanks so much for this review, Andrew! We appreciate you being part of the Boatsetter community, and we hope to get you on the water again soon!

Thanks so much for this review, Steven! We're so glad you had a good experience, and we hope to get you on the water again soon!

Thanks so much for this review, David! We appreciate you being part of the Boatsetter community, and we hope to get you on the water again soon!

Thank you for this feedback, Alan. Renters must return the boat in the same condition it was found in at check-in, aside from fair wear and tear. When a damage claim is filed, a dedicated team gathers information from both parties to help bring about a satisfactory resolution. The security deposit is temporarily held while the claim is investigated and no charges for damage are processed until the review has been completed by our claims team. In the event that a renter is found liable for damages, they are only charged for the verified repair costs on the invoice submitted by the owner. If the amount is less than the security deposit, the difference is refunded back to the renter. We are not authorized to discuss damage claims over the phone and our policy is to keep all communication in writing so that everything is documented and all parties can refer back to the information easily and efficiently. If you have any questions about this claim, please contact our claims team directly at [email protected].

Thanks so much for this review, Brian! We appreciate you being part of the Boatsetter community!

Thanks so much for this review, Patrick! We're so glad you had a good experience!

Thanks so much for this review, Christian! We hope to get you on the water again soon!

Thanks so much for this review, Jeff! We hope to get you on the water again soon!

Thanks so much for this review, Rob! We're so glad you had a good experience!

Thank you for providing this feedback, Keyonna. We are so sorry to hear about this last-minute cancelation and we understand how frustrating and upsetting this must have been for you and your group. Unfortunately, last-minute cancellations can sometimes occur when an owner has mechanical issues with their boat or other unforeseen circumstances. In these instances, we always do our best to help find a replacement boat and I'm so sorry that we weren't able to find a suitable replacement in this case. We want you to know that Boatsetter holds owners accountable for cancellations through penalties, which can impact their profile and visibility on the platform. While we don't currently have a feature for renters to leave reviews on canceled bookings, we want to assure you that our owner engagement team actively assesses these situations. Owners who exhibit a pattern of cancellations are internally evaluated, and if necessary, they may be removed from our platform. We hope you can give us another chance in the future. If you decide to book with us again, please reach out to our support team at [email protected] and we will be happy to waive our commission on a future booking which is 10% of the boat price. Our sincerest apologies again. Please let us know if there is anything else we can assist you with and we hope to get you on the water again soon!

Thanks so much for this review! We're so glad you had a good experience, and we hope to get you on the water again soon!

Thanks so much for this review, Jagroop! We appreciate you being part of the Boatsetter community!

Thanks so much for this review, Andrea! We hope to get you on the water again soon!

Thanks so much for this review, Daniel! We hope to get you on the water again soon!

Thanks so much for this review, Luke! We're delighted that you had a positive experience!

Thanks so much for this review, Laura! We're so glad you had a good time!

Thanks so much for this review, Mark! We hope to get you on the water again soon!

Thanks so much for this review, Danny! We appreciate you being part of the Boatsetter community!

Thanks so much for this review, Ryan! We're so glad you had a good experience!