Boatsetter (www.boatsetter.com) has a 4.5 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. 89% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
S
Susan · 1 review · Experienced 2026-07-03 ·
★★★★★
No boat on July 3
Showed up with 6 friends, floats and food for July 3 and no boat. The guy said he was no longer on Boatsetter. I had been charged, charged a $500 deposit and received confirmation messages. I was so angry and embarrassed. Customer Service said this happens but it sounds like they don’t have any protection or recourse when it does.
Reply from Boatsetter2026-07-07
Thank you for reaching out and providing this feedback. We're so sorry to hear about this experience. We're unable to locate your Boatsetter account from your information here. Would you mind reaching out to us at [email protected]? We would love to get a support manager to work on a resolution to this with you as soon as possible.
P
PJ Windell · 3 reviews · Experienced 2026-06-25 ·
★★★★★
Lake Tahoe is a must see by boat!
Lake Tahoe is a must see, and the best way to do that is on the water! Dylan was a fantastic captain of the double decker tiki party boat, very knowledgeable about the lake and surrounding areas, great sense of humor, always keeping safety a top priority. We had ages 6 months to 65 years on the boat and Dylan handled the group of 11 with ease! Grilled lunch, swam, SUP, slide and jumping off the top -great fun. Highly recommended! Great day had by all.
Reply from Boatsetter2026-06-30
Thanks so much for this review, PJ! We're so glad you had a good experience! We hope to get you on the water again soon!
Subject: URGENT: FRAUD, EXTORTION, & OWNER NO-SHOW - Booking ID: zcxqppm
To Boatsetter Legal & Support Teams:
I am submitting a formal report of a coordinated extortion scheme, fraudulent listing, and complete owner no-show regarding Booking ID: zcxqppm for the "Affordable Luxury Formula Yacht | Grill & Cabin". I demand an immediate refund of the $476.13 booking charge and the release of the $500 security deposit hold.
Prior to the rental period, the host ("Kenny") and an individual claiming to be "Captain Mark" engaged in targeted off-platform extortion. Using hidden Apple iMessage emails to conceal their actual phone numbers, they threatened to cancel the reservation at the last minute unless I transferred $115 in unlisted "refundable fees" via Zelle to unassociated third parties.
Upon arriving at the instructed location (Fort Pierce Marina, Dock B, Slip 27), the slip was empty. The local Indian River Lagoon office confirmed no such vessel was assigned there. Furthermore, the officially listed captain (772-577-3377) texted me 24 hours after the scheduled charter to deny his involvement, despite the booking remaining active on your platform.
This is a severe violation of your Extenuating Circumstances (Owner No-Show/Fraud) policy. I have initiated fraud reports with Bank of America, the USCG, and state authorities. I expect written confirmation of my full refund within 48 hours, as well as the permanent removal of these scammers from your platform.
Sincerely,
Vikas Gupta
Reply from Boatsetter2026-06-22
Thank you for reaching out and providing this feedback. I can confirm that this booking has been refunded in full.
We have reported the boat owner to our Account Management team, and the owner's account has now been deactivated.
On behalf of all of us here at Boatsetter, we would like to extend our sincerest apologies for this experience.
We still want to get you out on the water. If you are still looking to book, we would be happy to help you find another boat with one of our many trusted owners and we can apply a 10% discount as well.
Our sincerest apologies again for this experience. If there is anything else we can assist you with, please don't hesitate to reach out to us at [email protected].
Great service and support team! Never had issues!!
Reply from Boatsetter2026-06-19
Thanks so much for this review! We hope to get you on the water again soon!
H
Harriet · 1 review · Experienced 2026-04-20 ·
★★★★★
Our captain Andrew
Our captain Andrew, was amazing! he was entertaining, polite and very attentive. he ensured we were having a great time, he's very friendly and we all had a better experience because of him. thank you Andrew!!
Reply from Boatsetter2026-06-01
Thank you so much for this review, Harriet! We're so glad you had a good time, and we hope to get you on the water again soon!
T
THE FLAT THATS IN BETWEEN · 1 review · Experienced 2026-04-03 ·
★★★★★
This place is scam do not book they…
This place is scam do not book they charge u even if u cancel they charge additional hidden fees an u have to dispute with ur bank save yourself the headache
Reply from Boatsetter2026-05-07
Thank you for reaching out and providing this feedback.
The full pricing breakdown, including fees, is shown on the checkout screen so renters can see what the total cost will be before finalizing the booking and submitting payment.
The cancellation policy can be found on the boat listing page as well as the checkout screen, and the policy goes into effect as soon as the booking is approved.
I'm unable to locate your Boatsetter account from your information here. Would you mind reaching out to us at [email protected] so we can further assist you?
M
Matt Ryan · 3 reviews · Experienced 2026-04-10 ·
★★★★★
The absolute worst company ever for…
The absolute worst company ever for owners. Let’s users cancel for any reason despite cancellation policies
Reply from Boatsetter2026-04-10
Thank you for this feedback, Matt. I'm having trouble locating your Boatsetter account from your information here. Would you mind reaching out to us at [email protected] and putting "Trust Pilot review" in the subject line? We would love to get a support manager to work on this with you as soon as possible.
M
Marie · 1 review · Verified · Experienced 2026-03-28 ·
★★★★★
Excellent captain and crew!
Reply from Boatsetter2026-04-09
Thanks so much for this review, Marie! We hope to get you on the water again soon!
J
James · 1 review · Verified · Experienced 2026-03-29 ·
★★★★★
No hassles
No hassles. Signed up and was on the water
Reply from Boatsetter2026-04-04
Thanks so much for this review, James! We hope to get you on the water again soon!
C
Colin · 1 review · Verified · Experienced 2026-03-28 ·
★★★★★
Good experience in Florida
We rented a boat for the day in Florida. The boat was as advertised and performed well. Pick up and drop off were also smooth. I'd rent again with Boatsetter.
The app itself was helpful to find a boat to rent, but the booking process was a bit clunky. First, it wouldn't accept my Visa card because I have a Canadian address. This strikes me as a rookie mistake that should be easily fixed.
Beyond that, the app should have a section in your profile for "My Bookings", so you can easily find and manage all your past and upcoming reservations.
Other than that, it's a good service for people who want to avoid the commercial rental operations.
Reply from Boatsetter2026-04-03
Thank you for this review, Colin, and we're glad you had a good time! If there is anything we can assist you with in the future, please don't hesitate to reach out to us at [email protected]. We hope to get you on the water again soon!
Site was very easy to use and think it has the potential to become the VRBO of boats.
Just make sure that the information being presented is accurate.
Reply from Boatsetter2026-04-02
Thanks so much for this review, Ellie! If there's anything else we can assist you with, please don't hesitate to reach out to us at [email protected]. We hope to get you on the water again soon!
Loved crushing in John’s boat. He was so helpful we thoroughly enjoyed cruising the Intercoastal. Thanks for a great time.
Reply from Boatsetter2026-04-01
Thanks so much for this review, Stacy! We hope to get you on the water again soon!
C
Christopher · 1 review · Verified · Experienced 2026-03-27 ·
★★★★★
Great time boating on Lake Pleasant in…
Great time boating on Lake Pleasant in Arizona. Sandra, boat owner was very nice; she reviewed lake conditions/rules and sent us on our way. Fun Day in Arizona. Thank you.
Reply from Boatsetter2026-04-02
Thanks so much for this review, Christopher! We appreciate you being part of the Boatsetter community!
