Boatsetter (www.boatsetter.com) has a 4.5 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. 89% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
If you can successfully hook up with the boat you win
A challenge to find the boat at the designated pickup spot - no way to connect via phone just emails- absolutely horrible. But after that, all great!
Reply from Boatsetter2026-03-25
Thank you for this review, Mickey. We are always looking for ways to improve the renter experience, so we appreciate you taking the time to provide this feedback. If there is anything else we can assist you with, please don't hesitate to reach out to us at [email protected]. We hope to get you on the water again soon!
S
Susan Carrera · 2 reviews · Verified · Experienced 2026-03-16 ·
★★★★★
Wonderful all around and Ty was awesome!
Reply from Boatsetter2026-03-23
Thanks so much for this review, Susan! We're so glad you had a good experience!
J
Jose · 1 review · Verified · Experienced 2026-03-15 ·
★★★★★
Easy to use and accurate
Reply from Boatsetter2026-03-23
Thanks so much for this review, Jose! We appreciate you being part of the Boatsetter community!
Smooth rental process, boat as described, no hidden pricing (although they do charge a fee, which is made clear before payment). Was a very good experience!
Reply from Boatsetter2026-03-23
Thanks so much for this review! We hope to get you on the water again soon!
We had a great experience overall and everything with Boatsetter went really smoothly. The booking process was easy, communication was good, and the entire experience was seamless from start to finish. Everything worked out perfectly and we were really happy with the company overall.
My only suggestion would be to make the $500 charge more obvious, maybe on a single page or in a clearer spot, because it was easy to miss. We were randomly charged $500 two days before and did not know what it was for, so we had to reach out and ask questions before finding out that it gets returned to your account a few days later. Making that clearer upfront would help avoid confusion and unnecessary stress. Other than that, everything was perfect.
Reply from Boatsetter2026-03-18
Thank you so much for this review, Anna! We're so glad you had a good experience. We are always looking for ways to improve the renter experience, so we appreciate you taking the time to provide this feedback, and we will forward it to our developers for future consideration. We hope to get you on the water again soon!
Thanks so much for this review, Lisa! We're so glad you had a good time!
R
R J · 1 review · Experienced 2026-03-13 ·
★★★★★
Beware Boatsetter and Captain Jonas! Scam!
Boatsetter and the whole platform needs to get better. We booked a Catamaran out of St. Petersburg, FL for an 8-hr day with good ole' Captain Jonas. Our family of four and another family of 3 flying in from CO for a hoped to be great Spring Break Trip.
We booked early and paid in advance. Was in regular communication. Then received communication roughly three weeks before, he had "scheduling issues" and we needed to select a different day. So we did. Nope couldn't do that one unless we wanted one or more members of our group to stay home because "captain of the day" could only take 6 guests. Obviously, that doesn't work for two families vacationing together. So we pick another day later that week. OK he says we can do that one. Suddenly a few days before we were to get on the plane to head to FL, we just get an automatic notification that Jonas has completely canceled our reservation!
Had to communicate with Boatsetter multiple times to get a refund that, I still have not received. They did reach out and provide some other little boats, that were not even worth the time. Told me no other Catamarans at this point are available. Go figure.
I own an open bow boat 25' surf boat. We didn't want to bounce around in the Ocean on a small boat. The idea was to get an experience on a Catamaran with Room to move around.
Platform is terrible because they don't provide a direct number or e-mail to reach anyone. Everything is through this text and message portal process. I believe they do this on purpose so when you get scammed, you can't speak with the person directly.
Captain Jonas and Boatsetter can have a nice life! What a scam. Buyer Beware!
--Robert
Reply from Boatsetter2026-03-14
Thank you for providing this feedback, Robert, and we are so sorry to hear about this experience.
We would love to get a support manager to work on a resolution to this with you as soon as possible.
We're unable to locate your account from your information here. Would you mind reaching out to us at [email protected]? Please put "Trustpilot review" in the subject line, and we will get back to you as soon as possible.
Our captain Andrew, was fantastic! He was fun, courteous and very attentive. He made sure we were having a good time, he’s very friendly and we all had a better time because of him. Thank you Andrew!!
Reply from Boatsetter2026-03-15
Thanks so much for this review, Evelyn! We're so glad you had a good time, and we hope to get you on the water again soon!
Boatsetter was a great experience. I have used other services around the globe, and while most were very good, I'd say Boatsetter has combined the best qualities of each. The app is easy to use and especially communicating with my "boat renter" was easy. We did go off line to text due to a change in meeting places which was easier. I would suggest that boatsetter provide this option (as a request field from the renter to the owner) for more precise communication. Other than that idea, it was an enjoyable and easy experience.
Gardner
Reply from Boatsetter2026-03-11
Thank you so much for this review, Gardner! We're so glad you had a good experience. We are always looking for ways to improve the renter experience, and we appreciate you taking the time to provide this feedback. We hope to get you on the water again soon!
