Borderlinx

Dear Mathieu, Firstly, its unfortunate to hear that you received a partial order. At Borderlinx, we ensure professionalism & transparency. As such, instances of missing/lost items are very marginal. We've received shoes inside your package and accordingly same information was updated to your account for your reference. We strongly believe the seller split the order and shipped them two different tracking numbers. We advise you to coordinate with seller in this regard. We open all parcels for inspection when we receive them. This is to ensure no illegal, restricted items are shipped- to ensure the items are not damaged etc. and most importantly to recover the seller invoice so we could update all the details of the parcel to your Borderlinx account. Please note that we only open the outer box and will then reseal it. Additionally, please be advised that all air cargo's consider both the size and weight of the package when calculating the shipping cost. As such, your package being a shoe box, inside another protective outer box, had a higher volumetric weight and was charged accordingly. We understand it can be difficult to understand how international freight charges are calculated. That is why we provide an online cost calculator to our customers to estimate the total landing cost and plan their shopping accordingly. We apologise for any inconvenience caused. Regards Borderlinx Team