Dear Ali,
The number of shipment released was massive, considering the alternative route offered was newly inducted- system was not properly set and refined. We regret the delay in processing the orders. Typically, all shipments should be delivered within 10-12 business days after it is shipped.
We offer our sincere apologies for the inconvenience caused.
Regards,
Borderlinx Team
Dear Ash,
We've clarified few times in our earlier responses on this very concern. The international shipping fee is calculated based on the shipment weight- heavier of the dead or volumetric weight. It is never related to the item price, which many customer think it is. The value of the items can only affect the duties/taxes, whereas, the weight of the parcel will affect its shipping.
Additionally, we provide our customers the online cost calculator to estimate the final landing cost prior to purchase, thereby, enabling you to plan the shopping better.
We regret though that the experience wasn't as expected. We appreciate your feedback.
Regards,
Borderlinx Team
Dear Omar,
We've managed to resolve that issue for majority of the affected shipments. All released orders are already being processed and shipped. To investigate your issue, could you share the Case ID. Alternatively, the support team is available 24/7 from contact page for immediate assistance.
We regret the inconvenience caused due to this.
Regards,
Borderlinx Team
Dear Ian, We've managed to resolve majority of the cases by now. If your case is not yet resolved, please share the Case ID for us to investigate further. We are truly sorry for the delay in resolving your issues and the inconvenience caused.
Regards
Borderlinx Team
Dear Lorin,
After the agreement with DHL fell off, the alternative route we employed had its limitation and sadly not all shipments qualified- especially with heavier weights and higher dimensions. Due to the deadline we had for all items to be released, and uncertainty to provide a better shipping route, we did what we thought was right- advise customer to send the items to merchant for a refund. As per record, your shipment was already returned back to the merchant.
We offer our sincere apologies for the inconvenience caused due to this.
Regards,
Borderlinx Team
Dear Dominic,
We regret the current situation which is definitely not the way we have planned. DHL Express was suppose to pickup the shipments from our US warehouse as usual, and their sudden backout from the contract was unexpected.
The alternative budget/economy option that we offered is a cheaper and we understand the delivery will take sometime. We had no other option as an immediate alternative carrier due to the deadline we have.
Please note the budget/economy rate is cheaper and adding the discount, it will further lower the shipping rates.
We thank you for all the support during this difficult transition phase.
Regards
Borderlinx Team
Ms. Morris,
Borderlinx do not offer such freelancing jobs and apparently you have been scammed by dubious persons. You are advised to contact your local authorities to report the matter and take necessary steps.
Regards
Borderlinx Team
Dear Pan,
We're reviewing your shipment issue with our shipping department and hoping for an early resolution. At Borderlinx, we ensure all deliveries are promptly process and shipped to you. This is definitely an exception and we are putting all efforts to coordinate with the third party carrier and arrange the delivery to yourself.
Apologies again for the delay and inconvenience caused.
Kind regards,
Borderlinx Team
Dear RH,
Please be advised we do NOT open seal boxes. The warehouse team will only open outer box to inspect the items for prohibition & damage and scan the invoice enclosed and reseal it- as it is. The process is necessary to ensure prohibited items are prevented, to highlight damages or discrepancy on items received to that of enclosed invoice and to update the items description to your account.
Also, volumetric weight concept is used by all airlines cargo and Borderlinx is no exception. The facts are updated on the website for easy reference. Apologies though if the service was not to your expectation.
Regards
Borderlinx Team
