Budgetcues

This customer was from Romania. He intentionally left out one of the messages in this email chain that was posted. "We paid to insure your package and just the raw shipping cost is a lot to send another package, so we must collect the insurance that is due. That can't happen unless you report the damage. Please send us a copy of the report as soon as it is done. I am sorry for the inconvenience caused by the damage, but it lies with the carrier." If he had done what is customary, the product would have been returned to us free of charge., and of course we could have made things right with a full replacement! His intention was that we "make it right" by simply refunding him his payment without having to return the goods. Our intention was to be sure he filed a damage report, so we could collect the insurance before sending out a replacement. Obviously, we could not make it right unless he filed the damage report. He was being unreasonable demanding we make it right beforehand. Paypal tried to get him also to comply, but was unsuccessful and closed his claim. >>Dear Budget Billiards Supply, We previously requested additional information from your buyer to help us review this case. Because we never received a response from your buyer, we have closed this case in your favor. Transaction Details Case number: PP-D-41322873 Buyer's name: colin martin Transaction date: August 6, 2019

It is hard to reply when one is unable to make contact with this reviewer. We wrote through Trust Pilot in attempt to address his complaint. We unsure who this is or if it is even a valid review. Yet, I do recall a single customer who did not buy from budgetcues.com, but on eBay and did eventually make contact through standard channels ... using their message system. He complained about the free hard case that we provided with his cue, that it was different than the one pictured (oval instead of round). We provide free returns on eBay. We explained that cases were in short supply throughout the US due to Covid and the case sent was in fact a more expensive case. In addition, we sent him a free tip tool in response to his complaint. Most vendors don't include a free "bag". Nice that he chose not to amend this review. Trustpilot message system: >>Hi Chris, I just noticed this review. I would like to make things right with you. >>Can you provide an email, full name, zip code or order number. I would like to see what happened with this. Jan 18, 2020, 2:43 PM >Unfortunately, Chris did not respond to your Find Reviewer request within the 3 day response >period.