Budgetcues

Thank you for your feedback. For the sake of future customers, we’d like to provide some context. This buyer ordered two economy cues, both already discounted 10% below MSRP, and applied an additional 10% off coupon—receiving a combined 20% discount. He paid only $5 for shipping, which was well below our actual cost, and we fulfilled and shipped the order promptly. From the beginning, it appears the buyer may have intended to test both cues and keep only one. After we assisted with weight customization on the cue he preferred—providing bolts at our actual cost—he asked us to cover return shipping for the one he no longer wanted. There were no defects reported. This was simply buyer’s remorse. Our return policy, which is clearly stated, expects customers to cover return shipping unless there’s an error or defect. That’s standard practice in retail. Most sellers would not ship out multiple products for a customer to test, then eat the return costs when only one is kept. We were responsive, fair, and helpful throughout. To call our approach “one-sided” ignores the effort we made and the reality of running a small business with clear, reasonable policies.

Thank you so much for your kind words and fantastic feedback! We're thrilled to hear that you had a great experience with our service, delivery, and prices. It was our pleasure to assist you. Your recommendation means a lot to us. If there's anything else we can help with, don't hesitate to reach out. Julia

Thank you for sharing your experience with us. We understand that sometimes purchases don’t go as planned. It was our pleasure to assist you in making the necessary adjustments without any additional cost. We believe in going the extra mile to ensure our customers' satisfaction, even if it means absorbing the cost of return shipping and additional work. Your understanding and cooperation throughout the process were greatly appreciated. Thank you for allowing us the opportunity to rectify the situation, and we hope this experience has reinforced your trust in our commitment to customer service excellence. Looking forward to serving you again in the future!

We think you are exceptional too. Thanks!

Thanks for your trust in your purchase!

Always a pleasure!

Thanks for your patience, glad you are happy with the results!

Our system automatically sends buyers an order confirmation when an order is received. He states the order initially denied, but then put an authorization on his card. He also sent a message to us on Sunday that evidently was still in his phone. He evidently forgot to push send. No order was ever submitted received , nor funds were ever collected from this reviewer. I would assume that just as he did with messaging us, he did not complete all the prompts to place the order, than the next day when he tried to submit...it declined. In addition, the reviewer did not use our contact form located on our Contact US page. Gmail flagged his email message as suspicious. This complaint should be with his bank or Shop Pay credit card/web servicer. In addition, I provided a copy of a Shop Pay rep online chat with the reviewer and pasted the chat which confirmed we never received any funds. Reviewer emailed us and said he could not figure out how to remove this review.

Thank you so much for taking the time to tell of your positive experience. Very kind!

Thanks for leaving such a nice review!