Carolina Herrera（www.carolinaherrera.com）在 OK.one 的综合评分为 4.2 分（满分 5 分），基于本站收录的 100 条用户评价，属于美丽与健康分类，口碑良好。82% 的评价为 4 星及以上，18% 为 1 星；商家回复了 100% 的差评。数据最后更新于 2026-08-12。
我喜欢这款香水！它闻起来温暖、女性化、奢华，带有美丽的茉莉花香，可持续数小时。瓶子也绝对令人惊叹。
Dear Liudmyla, Thank you for your kind words! We are thrilled to hear that you enjoy our fragrances and that they have exceeded your expectations! Your appreciation truly means a lot to us, and we will be sure to share your message with our teams. We look forward to welcoming you back to Caroliina Herrera soon and providing you with an equally excellent experience in the future. Your Caroliina Herrera Team
Dear Iris, Thank you for your kind words! We are so glad to read that you enjoy our Good Girl fragrance and were able to provide us with such a positive experience. Comments such as yours truly matter to us as our maingoal is to offer a memorable experience to all of our customers. Thank you again for taking the time to share your experience, and we look forward to assisting you again in the future! Your Carolina Herrera Team
我在 La Bomba - Carolina Herrera 度过了一段美妙的经历。该品牌真正以其优雅、对细节的关注和卓越的品质而脱颖而出。从精美的展示到整体体验，一切都感觉奢华且经过精心设计。我对自己的经历非常满意，并且绝对会推荐 Carolina Herrera。
Dear Crisday, Thank you for sharing your feedback with us. We are happy to hear of your experience with La Bomba and that our team was able to assist you with such care and efficiency. Your appreciation truly means a lot, and we will be sure to share your lovely message with our team. We hope to continue providing you with exceptional service in the future. Your Carolina Herrera Team
Dear Sunaina, Thank you for your kind words! We are glad to hear that our team was able to assist you and address your questions with care and sincerity. Your appreciation truly means a lot to us and inspires our team to continue providing thoughtful support to all our customers. We hope you continue to enjoy your Carolina Herrera experience, and we look forward to assisting you again whenever you need us. Your Carolina Herrera Team
AMIRA 非常热心地帮助我解答疑问。 顶级消费者服务！
Hi Simone, Thank you very much for taking the time to share your wonderful feedback. We are delighted to hear that our brand ambassador Amira was able to assist you with your enquiries and provide you with such a positive customer service experience. We will be sure to share your kind words with her, as we know how much recognition like this means to our team members. Providing attentive, efficient, and personalised support is extremely important to us, and we are pleased to know that Amira made your experience a great one. Thank you again for your kind words and for choosing Carolina Herrera. We truly appreciate your trust and look forward to assisting you again in the future. Your Carolina Herrera Team
我的物品到达时已损坏，Karolina P. 提供了极大的帮助！我给她发了几张物品的照片，她提供了帮助。我现在正在等待重新发货:)
Dear Cinthia, Thank you for your kind review! We're pleased that Karolina P. was able to assist you quickly and make the process as smooth as possible. We'll be sure to share your lovely feedback with her. We hope your replacement arrives soon, and that you enjoy it. Thank you for your patience and for choosing us! We hope to welcome you back again soon! On behalf of Carolina Herrera we wish you a lovely weekend. Kind Regards, Your Carolina Herrera Team
玛蒂娜非常乐于助人，服务也很好
Hi, Thank you for taking the time to share your feedback with us. We are happy to hear that our brand ambassador Martina was able to assist you and provide you with a helpful and positive service experience. We will be sure to share your kind words with Martina, as we know she will appreciate your recognition. We look forward to welcoming you back soon. Your Carolina Herrera Team
玛蒂娜（Martina）非常乐于助人，对任何询问都反应灵敏，这使得该品牌的体验非常愉快！
Dear Mel, Thank you for taking the time to share your kind feedback. We are delighted to hear that Martina was helpful and responsive throughout your enquiries, making your experience with our brand so pleasant. Your words are greatly appreciated and will be shared with her, they are sure to make her day. Thank you for choosing Carolina Herrera, and we look forward to welcoming you again soon! Your Carolina Herrera Team
由于 UPS 方面的一些错误信息，我需要有关卡在储物柜中的包裹的帮助。 CH 团队非常乐于助人且迅速。真的很棒。谢谢西尔维·F。
Hi Mihai, Thank you for taking the time to share your experience. We are happy to hear that our Carolina Herrera team was able to assist you promptly and provide the support you needed with your delivery issue. Your kind words mean a lot to us, and we will be sure to share your lovely feedback with our brand ambassador Sylvie and the team. Thank you again for your trust, and we hope to have the pleasure of assisting you again soon. Your Carolina Herrera Team
我想退回一件衣服 - 700 欧元。我于 7 月 7 日收到通知，称我的退货已收到 - 今天是 7 月 24 日 - 没有退款，也没有回复我发送给客户服务的任何电子邮件。提供的电话号码不存在，无法拨打。对于这样的品牌来说，这是一次可怕的经历！
Dear Henny, Thank you for taking the time to share your recent experience with us at Carolina Herrera. Regarding your message, we wish to inform you that we are Carolina Herrera NY and the dress purchased seems to be from CH Carolina Herrera, our lifestyle diffusion brand. Our team exclusively handles requests related to https://www.carolinaherrera.com/ website. Please find here the contact details of CH, the correspondent team will be able to assist you further: [email protected] We sincerely hope that you will receive the necessary assistance required to receive the refund and restore your faith in CH Carolina Herrera. Your Carolina Herrera Team
在卡罗莱纳·海莱娜 (Carolina Herrera) 尤其是在维罗纳 (Verona) 度过了一段美妙的经历。他们非常有帮助，毫无问题地解决了我的问题。完全会推荐。
Good afternoon, Thank you for taking the time to share your experience. We are delighted to hear that Verona provided such helpful support and was able to resolve your issue smoothly. Your recommendation means a great deal to us, and we will be sure to share your kind words with Verona. We truly appreciate your trust and look forward to welcoming you again in the future. Kind regards, Your Carolina Herrera team.
Sylvie F 非常乐于助人，是我遇到过的最好的客户服务，很快就解决了问题，最好的客户服务👏👏👏👏👏👏👏👏👏👏👏👏👏
Dear Isabella, Thank you for taking the time to share your feedback. We are delighted to hear that Sylvie provided you with such outstanding service and was able to resolve your issue so quickly. Your kind words mean a great deal to us, and we will be sure to pass on your recognition to Sylvie. We truly appreciate your trust and look forward to welcoming you again in the future. Kind regards, Your Carolina Herrera team.
我从维斯塔村的亲爱的商店买了两个手提包，两个包都有问题（皮革颜色褪色，另一个包锁的金属坏了，两个月前联系售后服务中心，今天收到一封电子邮件，说抱歉，我们无法修理您的包，没有任何解释，这很差，因为您的东西很贵，我再也不会从他们那里购买
Dear Rachel, Thank you for sharing your feedback. Please note that our team exclusively handles requests related to https://www.carolinaherrera.com/ website. Please find here the contact details of CH Carolina Herrera, the correspondent team [email protected] who will be able to review your case and assist you further. Thank you for bringing this matter to our attention. Your Carolina Herrera Team
客户服务非常好。 Josiane K 超级快解决了我的问题！ 快乐的顾客
Dear Jaclyn, Thank you for taking the time to share your feedback. We are delighted to hear that Josiane was able to resolve your issue quickly and provide you with an excellent consumer service experience. Your kind words are greatly appreciated, and we look forward to welcoming you again in the future. Kind regards, Your Carolina Herrera team
我想分享您的消费者服务团队对 Bruna 的积极反馈。她以耐心、清晰和出色的后续行动处理了我的误送包裹问题。她主动提供了送货详情，帮助我快速找到包裹。她的沟通迅速而有礼貌，使紧张的情况更容易得到解决。
Dear Mariel, Thank you for taking the time to share your experience! We are happy to hear that our consumer service team was able to assist you so effectively. At Carolina Herrera, we strive to provide a friendly and knowledgeable experience for every customer. We are especially glad to hear that our brand ambassador Bruna was able to resolve your issue quickly and efficiently. Feedback like yours motivates us to continue delivering exceptional service and ensures that every customer feels valued and supported. Thank you once again for your thoughtful review. We look forward to assisting you in the future. Your Carolina Herrera Team
卡罗琳娜·海莱娜 (Carolina Herrera) 在希腊的糟糕经历！ 我于 2026 年 7 月 1 日通过他们的网站进行了在线购买，显示交货将在确认日期后 2-7 个工作日内完成。快进 18 天后，经过许多电子邮件和他们方面的虚假承诺，我的交货尚未完成，他们拒绝从快递公司取回货物并退款给我，并且快递公司推迟了货物的交货，没有预计交货日期，所以我没有货物，没有预计交货日期，也没有退款！一家应该有信誉的公司的可耻经历！
Dear Marilyn, Thank you for sharing your experience with us. Customer satisfaction is extremely important to us, and this is not the experience we want anyone to have at Carolina Herrera. We would very much like the opportunity to assist you further on this matter, to be able to do so, we kindly ask you to contact us directly at [email protected] for one of our brand ambassadors to get in touch with you shortly and to support you as quickly as possible. Thank you for your cooperation! Your Carolina Herrera Team
卡罗琳娜·海莱娜 (Carolina Herrera) 的 Kimberly H 给予了我很好的回应。 送货司机说我上班时他们已经把我的包裹送到了，但当我回到家时却不见了。我立即给 Carolina Herrera 发了电子邮件，Kimberly H 非常乐于助人，两天之内就全部解决了。 优质的服务和非常贴心。 谢谢
Dear Jayne, Thank you for taking the time to share your experience with us. We are happy to hear that our brand ambassador Kimberly was able to assist you promptly after the issue with your delivery. Providing caring, responsive support is something we are committed to, and we are pleased that Kimberly was able to resolve the situation for you so quickly. Your kind words will certainly be shared with Kimberly, who will be delighted to know that her assistance made such a positive difference. Thank you once again for your trust and support. We look forward to serving you again in the future. Your Carolina Herrera Team
我发现与 Georgiana B 一起工作非常轻松，而且是一次愉快的经历！ 友善和灵活性超出了。 我欣赏真正的善意和优质的客户服务，这就是一个例子！
Dear Elizabeth, Thank you so much for taking the time to share your wonderful feedback. We're delighted to hear that you had such a lovely experience with Georgiana. It means so much to us that their kindness, flexibility, and dedication to providing excellent customer service made such a positive impression on you. We'll be sure to share your kind words with Georgiana, who will be thrilled to know that she made your experience such a memorable one. Thank you again for your support—we truly appreciate it and hope to welcome you back again soon. Kind regards, Your Carolina Herrera Team
我要感谢黛西的所有帮助。我在使用 Carolina Herrera 网站时遇到问题，无法完成购买。由于我住的地方没有 Carolina Herrera 专卖店，所以网上购买是我唯一的选择。 黛西非常耐心，回答了我所有的问题，并保持联系，直到我最终能够下订单。 我多年来一直是 Carolina Herrera 的顾客，这次经历让我想起了为什么我喜欢这个品牌。感谢您出色的客户服务！
Dear Jeny, Thank you so much for taking the time to share your wonderful feedback. We're delighted to hear that Daisy was able to assist you with your purchase and support you throughout the process. We understand how frustrating technical issues can be, so it's fantastic to know that her patience, dedication, and communication helped you successfully place your order. It means a great deal to us to hear that you've been a Carolina Herrera customer for many years, and we're especially pleased that this experience reinforced your confidence in our brand. We'll be sure to share your kind words with her. Thank you again for your continued loyalty and support. We truly appreciate it and look forward to welcoming you back again soon. Kind regards, Your Carolina Herrera Team
他们的尺码非常小，当我试图退货或换货时，他们说不
Good afternoon, Thank you for taking the time to share your feedback, and we are sorry to hear about your experience. After reviewing your case, we can confirm that your query is related to CH Carolina Herrera (https://chcarolinaherrera.com/). Please note that our team exclusively handles requests related to the Carolina Herrera website (https://www.carolinaherrera.com/), which operates separately. To ensure your concern is properly addressed, we kindly ask you to contact the relevant team directly at [email protected]. They will have full access to your order details and will be best placed to assist you further. We understand how disappointing this situation must be, and we sincerely hope the appropriate team will provide you with a prompt and satisfactory resolution. Your Carolina Herrera Team
共 100 条符合条件的评价