Carolina Herrera

Hi, Thank you for taking the time to share your experience. We are truly sorry to hear about the issue you have encountered with your item and understand your frustration. Upon reviewing your case, we would like to clarify that your order was placed via the CH Carolina Herrera website (https://chcarolinaherrera.com/). Our team exclusively handles enquiries and orders made through the Carolina Herrera website (https://www.carolinaherrera.com/), and unfortunately, we do not have access to or visibility over purchases made on the CH Carolina Herrera platform. To ensure your concern is properly reviewed and handled, we kindly recommend contacting the dedicated CH Carolina Herrera customer care team directly at: [email protected]. Their team will be best placed to assist you further and review your claim in detail. Thank you for your understanding! Your Carolina Herrera Team

Dear Sydney, , Thank you for your kind review! We appreciate you taking the time to leave this review. We’re delighted to hear that you’re happy with the service we have provided. We will certainly pass your comments onto Bruna.  Customer satisfaction is at the heart of what we do, and your feedback motivates us to keep delivering great experiences. We hope to continue welcoming you at Carolina Herrera in the future. Kind regards, Your Carolina Herrera team.

Dear Marcelina, Thank you so much for your kind words.  We are glad to hear that you were happy with the support provided. Our brand ambassador Karolina will be thrilled to know that her quick response and professional approach made such a positive difference to your experience. At Carolina Herrera, we always strive to provide exceptional service, and your feedback truly means a lot to us. We thank you for the opportunity to make things right and look forward to welcoming you back to Carolina Herrera soon. Your Carolina Herrera Team

Dear Jessica, Thank you for your kind words. We are thrilled to hear that our brand ambassadors Anna and Adysson were able to assist you quickly and professionally. Your appreciation truly means a lot to us, and we will be sure to share your message with the team. We thank you for the opportunity to make things right and look forward to welcoming you back to Carolina Herrera soon. Your Carolina Herrera Team

Dear Customer, Thank you for taking the time to share your recent experience with us at Carolina Herrera. Regarding your message, we wish to inform you that we are Carolina Herrera NY, and the bag purchased is from CHCarolinaHerrera, our lifestyle diffusion brand.  Our team exclusively handles requests related to the https://www.carolinaherrera.com/ website. Please find here the contact details of CHCarolinaHerrera, the correspondent team will be able to assist you further: [email protected] Your Carolina Herrera Team

Dear Jazmine, Thank you for taking the time to leave us this wonderful review about the service you have received from our Beatriz and Josiane, they will be overjoyed about your 5 Star review! We are glad to read that we have been able to assist you, and we thank you for the opportunity to offer you a memorable experience. Our team wishes you a wonderful day we and hope that you will continue to choose Carolina Herrera in the future. Your Carolina Herrera Team

Dear Nenad, Thank you for taking the time to share your recent experience with us at Carolina Herrera. Regarding your message, we wish to inform you that we are Carolina Herrera NY and the bag purchased is from CH Carolina Herrera, our lifestyle diffusion brand.  One of our Brand Ambassadors has already reached out to you and provided the relevant contact information to speak with the correct team. We sincerely hope that you will receive the necessary assistance required to repair the bag and restore your faith in CH Carolina Herrera. Your Carolina Herrera Team

Dear Laxey, Thank you for sharing your experience! We are delighted to hear that our brand ambassador Abir was able to assist you promptly and provide an excellent customer support experience.  Kind words such as yours mean a lot to us, and we will be sure to share them with her. We look forward to assisting you again in the future and making every Carolina Herrera experience a positive one. Your Carolina Herrera Team

Good afternoon, Thank you for providing us with your feedback. Our main objective is to provide an online experience that exceeds your expectations. It is with great pleasure that we have read your positive feedback, and we are glad that Camilo was able to assist you promptly. Your compliments reinforce us in our daily effort to offer the best to our customers. If you need any further assistance, please do not hesitate to contact us. Our team wishes you a great weekend! Kind regards, Your Carolina Herrera Team

Dear Raminta, Thank you for taking the time to share your updated feedback with us. We wish to highlight that we understand how much upset this situation has caused you. This is certainly not the level of service we aim to provide at Carolina Herrera. We can see that one of our Brand Ambassadors has already reached out to you and assisted with your return, and we truly hope the matter will be resolved to your satisfaction. Once again, we truly appreciate your patience throughout this process and your continuous feedback. Your Carolina Herrera Team

Dear Jenny, Thank you for sharing your experience with us. We are truly sorry to hear about the frustration and disappointment caused by the cancellation of your recent order. Customer satisfaction is extremely important to us, and this is not the experience we want anyone to have with us; however cancellations can occur even at Carolina Herrera.  We truly appreciate your patience and your honest feedback, which helps us improve our service. We hope to have the opportunity to restore your confidence in Carolina Herrera and to welcome you back in the future. Thank you for your cooperation! Your Carolina Herrera Team

Dear Sean, Thank you for your kind review!  We’re beyond pleased to hear that you’re happy with the service we have provided. We are also glad that Nicoletta assisted you in a helpful and polite manner and we will certainly pass your positive feedback onto her! Customer satisfaction is at the heart of what we do, and your feedback motivates us to keep delivering great experiences. We hope to continue welcoming you at Jean Paul Gaultier in the future. Kind regards, Your Jean Paul Gaultier team.

Dear Mr. Power, It is with great pleasure that we have read your wonderful feedback about the service you have received when placing your order with Carolina Herrera. Comments such as yours truly matter to us as our maingoal is to offer a memorable experience to all of our customers.  We hope that you will enjoy your purchase and continue to choose Carolina Herrera in the future. Our team wishes you a great day! Your Carolina Herrera Team

Dear Angela, Thank you for taking the time to share such a detailed and thoughtful review. We are sorry to hear about the disappointment surrounding the promotional offer and understand how frustrating it can be when a coupon expires before checkout, especially when it was the main reason for placing the order.  While our policies around promotions and order cancellations are in place to ensure consistency, we do appreciate you sharing this feedback, as it helps us continue to review and improve the customer experience. That said, we are happy to hear about your positive interaction with our brand ambassador Nicoletta. We truly appreciate you choosing Carolina Herrera for your fragrance and hope that once you receive your order, the product itself lives up to the love you already have for it. Thank you again for your honest feedback and for recognizing excellent service. Your Carolina Herrera Team

Dear Jose, It is with great pleasure that we have read your wonderful feedback about the service you have received from our Amanda. Comments such as yours truly matter to us as our main goal is to offer a memorable experience to all of our customers.  We hope that you will continue to choose Carolina Herrera in the future. Our team wishes you a great day! Your Carolina Herrera Team

Dear Gregory, Thank you for taking the time to leave us this wonderful review about the service your have received from Giuliana, she will be overjoyed about your 5 Star review! We are glad to read that we have been able to resolve the address error and we thank you for the opportunity to make things right. That being said, we hope that you will continue to choose Carolina Herrera in the future. Your Carolina Herrera Team

Dear Kapik, It is with great pleasure that we have read your wonderful feedback about the service you have received when placing your order with Carolina Herrera. Comments such as yours truly matter to us as our main goal is to offer a memorable experience to all of our customers.  We hope that you will enjoy your purchase and continue to choose Carolina Herrera in the future. Our team wishes you a great day! Your Carolina Herrera Team

Dear Fred, We would like to thank you for taking the time share your satisfaction with our Marcelo, he will be truly thrilled about your wonderful review. Your compliments reinforce us in our daily effort to offer the best to our customers and hope to welcome you back to Carolina Herrera soon. Our team wishes you a great day! Your Carolina Herrera Team

Dear Madison, Our main objective is to provide an online experience that exceeds your expectations. It is with great pleasure that we have read your positive feedback, and we would like to thank you for taking the time to tell us about your satisfaction. Your compliments reinforce us in our daily effort to offer the best to our customers. We hope you continue to enjoy your La Bomba!  If you need any further assistance, please do not hesitate to contact us. We hope to welcome you back again! Our team wishes you a great day! Your Carolina Herrera Team

Dear Ashley, It is with great pleasure that we have read your positive feedback about the service you have received. We would like to thank you for taking the time to tell us about your satisfaction with our Bruna, she will be truly thrilled about your wonderful review. Your compliments reinforce us in our daily effort to offer the best to our customers and hope to welcome you back to Carolina Herrera soon. Our team wishes you a great day! Your Carolina Herrera Team