Welcome to Ciciful. We are proud to offer a wide selection of unique and custom-designed clothing that caters to the diverse needs of LGBTQ+ community.
Gave a customer service rep my exact measurements to buy a 2-piece item, and when I got it the bottoms were too big and the top was too small, and had a rip in it. The material used to make the item was cheap and felt terrible. Did not look anything like the picture on the website. Absolutely would not recommend.
Update: They did respond to my negative review of the product with a fast refund, and didn't require that I ship the product back. Disappointing product but I'm glad they were helpful.
Ciciful 回复2023-06-29
Hello there,
We apologize for your dissatisfaction with the quality of the item received. Please rest assured that orders are returnable and refundable --you can reach out to us at complaint@ ciciful.com to sort it out.
For your convenience, our customer complaint team has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes.
Item took 15 days to get to me and the event that I was shoping for was over. I purchased a $40.00 item and they wanted to refund me $12.00 (30%). This company is a total rip off!
Ciciful 回复2023-06-09
Hello there,
We apologize for your dissatisfaction with the arrival time. Please rest assured that orders are returnable and refundable -- you can reach out to us at [email protected] to sort it out.
For your convenience, our customer complaint team has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes.
Customer Complaint Team
[email protected]
Ordering and paying was very simple. But when you do not receive your order, they simply do not care at all. I have lost almost 100$ on my side. I do not recommend this website. Many other are more trustworthy.
Ciciful 回复2023-06-07
Dear Pascal,
We checked your order and fopund that your order has been delivered. We will be emailing you and telling you the details of the delivery.
If you need any further assistance, please feel free to contact us.
Customer Complaint Team
[email protected]
Long waiting period, poor return policy and clothes quality
The availability of returns is extremly limited. Here in germany there is a two week return policy by law, which this shop does not offer.
The customer service is very complicated and slightly rude. You have to exchange a lot of emails until you get somewhere.
The delivery-time is very high and very intransparent. My order was divided into multiple orders, even thought it said, all the clothes would be abailabe during my ordering process.
The quality of the clothes is very cheap. One shirt broke a few hours after wearing it.
Overall a very frustrating experience. Even though the clothes look cool, I would not order again
Ciciful 回复2023-06-07
Hi,
We tried to identify your order ID via your username here to take care of the issue but we failed. So we wonder if you could kindly provide your order ID and other info? Our email address is [email protected], we want to help you with this issue.
Looking forward to hearing from you.
Customer Complaint Team
[email protected]
International shipping**! It ships from Hong Kong. I will say this. My jacket shipped fast...I got it in 2 weeks from Hong Kong. I ordered the tinsel jacket. IT IS SO PRETTY!!! Gorgeous. Sizing is a little tight. Go up. But the material is stretchy. So it's not bad.
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