Welcome to Ciciful. We are proud to offer a wide selection of unique and custom-designed clothing that caters to the diverse needs of LGBTQ+ community.
Written by the business, not verified by us.Ciciful (www.ciciful.com) has a 2.5 out of 5 rating on OK.one, based on 265 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 56% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; 29 of them were added in the last 12 months. Last updated 2026-10-25.
I ordered 2 costumes from here. Shipping took like 3 to 4 weeks to arrive but I did receive the outfits. I loved them. Great material and would buy again. Just be sure to order with time.
Hi Erik, Thank you so much for your wonderful review! We’re thrilled you love the costumes and the material. We will keep working to improve our delivery service. Ciciful Team
Took six weeks for my order to be delivered and what turned up wasn’t remotely similar
Hi Charlie, We sincerely apologize for the long delivery time and the disappointing item you received. Our complaint team has reviewed your entire case. We have processed a full refund with detailed refund information included in our latest email to you. Please check it at your convenience. Feel free to reach out to us directly if you have any questions. We apologize again for the unpleasant experience this has caused you. The Ciciful Customer Complaint Team [email protected]
The fit is unflattering, and the quality of fabric is quite poor and cheap looking. Ciciful has a very strict return policy that is hidden in fine print on their website. Basically, you can’t return ANYTHING unless something arrived already damaged or if you find inconsistency in the product description on their website with the product you received. Don’t wait for your money.
Dear Fabs, We sincerely apologize that the fabric quality and fit of the item were unsatisfactory, and we regret that our return policy has caused frustration for you. Please kindly reach out to our customer complaint team at the email address below with your order information. We will carefully review your case and provide a solution. Thank you in advance for your cooperation. The Ciciful Customer Complaint Team [email protected]
There scammers!!! the same as the one that they say is located in Birmingham England Avoid every name linked to these company's or you will lose your money ... wot like the other 100+ reveiws)
Dear S G , We want to clarify that we do not have any sister websites. If you have made a purchase, kindly check your order history to verify if you ordered from our official site ---Ciciful. If the retailer name is different, please post your review on the corresponding website name. Should you keep associating our brand with other unrelated websites without placing an order with us, we will consider this a malicious review. The Ciciful Customer Complaint Team [email protected]
Ordered an item and it was of good quality . They stated “ Before we can handle your return request, we want to make clear that under our return policy, customers are responsible for the return shipping costs. The shipping costs will fluctuate depending on the courier service you opt for. To make things easier, we'd like to offer a couple of no-return options for your consideration: A coupon code valued at 1/2 what you paid in USD, which you can use on your next purchase from our website. Or a direct refund of 30% (USD) to your original payment account.“ Either way you loose half to 75% for something that was poor quality and did not fit
Dear Joseph, We sincerely apologize for any misunderstanding brought about during the return process. The options proposed by our customer service team are only alternative choices. Kindly inform us if you do not accept either of them. Our customer complaint team has sent complete return instructions to the email address you entered at checkout. Should you want to return the item, please follow the return guidelines provided. The Ciciful Customer Complaint Team [email protected]
Unable to reply to Ciciful response to my review from September 1, 2026 in the public thread regarding an item I paid for on August 1, 2026. Seven weeks late I have not received the item. They say it is stuck in customs. I live in an apartment in nyc. It shouldn't be hard to find. Please elevate this issue. Please respond to my post/ email me or call me. Let's get this figured out. 7 weeks later no item. No refund.
Dear customer, We sincerely apologize for the delivery delay of your parcel. As committed in our previous email, we have processed a full‑refund for your order. Relevant refund information can be found in our latest reply. Please reply directly to our email should you have any further questions. Thank you for your cooperation. The Ciciful Customer Complaint Team [email protected]
Ordered 2 items for $80.67. The cost was charged to my credit card 4 weeks ago. The items never arrived. I have emailed Ciciful 3 times and I got no response to any email. I replied to the email they sent me with the order confirmation : support-mail.ciciful.com. Wouldn't let me enter the @ where the - is for the exact email address in this window. But I simply replied to the email they sent me. The phone number provided to my credit card from the company 1-647-380-3127 does not work.
Dear Dennis, We mainly conduct communication by email so that we can provide information and assistance to more customers in a timely manner. According to our records, you reached out to us for the first time on August 18, followed by two additional emails. Our customer service team has sent replies to each of your emails. If you never receive our responses, please check your email settings, as our emails may have been filtered into spam or junk folders. We have sent you an update regarding your order via our email address shown below. Please check your inbox. Should you still fail to receive our emails, please get in touch with us directly through email address below. Thank you for your cooperation. The Ciciful Customer Complaint Team [email protected]
This company is a scam. I ordered two products that never came and they refused to give me a full refund. They claimed "they had losses too". I have never had to deal with this kind of shoddy business practice and I encourage anyone that sees this to avoid this company.
Hi Chase, We have confirmed that the two items you ordered were shipped to the address you submitted when placing the orders. Delivery was unsuccessful on account of incomplete address. We also sent you 2 emails on July 7th to remind you to contact the local carrier promptly to collect the packages to avoid return. Kindly note that returned packages are not delivered back to our warehouse, which means we do not have these parcels. In accordance with our policy, customers are responsible for providing correct and complete shipping information, so we are unable to provide compensation for delivery failures resulting from address problems. We hope you can understand. The Ciciful Customer Complaint Team [email protected]
Trash quality of the products. Don’t look exactly like the pictures. I still havent received half of the items from my order. The items that did arrive took over a month to be delivered. Any returns and exchanges process is difficult almost nonexistent. DONT BUY FROM THIS COMPANY IT IS A SCAM
Dear customer, Our website offers a 30-day after-sales service period starting from the date you receive your items. After checking our records, we have not found any emails from you regarding returns or refund requests. The remaining half of your order was successfully delivered to the address you entered at checkout on July 2. Our customer service has shared full delivery details with you via email. Please kindly check your inbox. Feel free to reply directly to our email if you require further assistance. Best regards, The Ciciful Customer Complaint Team [email protected]
Most items are bait and switch. You see something that looks like fake leather and what you get is shiny weird fabric. Also most things don't fit Americans. If you buy 2 sizes larger than you typically get then it might fit. Returns are difficult, expensive and scammy.
Dear Brian, We sincerely apologize for the discrepancies between product images and actual fabric, and we also regret the troublesome and costly return process that left you dissatisfied. Your feedback is very important to us, and we will optimize our material descriptions, size charts and return procedures accordingly. Best regards, The Ciciful Customer Complaint Team [email protected]
I absolutely love ordering for this website 💯 they are very nice I never had no problem with anything really amazing response team can't say nothing bad clothes very nice cute good fabric I always get so many complements when I ware the clothes are absolutely stunning fit perfectly definitely will be ordering more this is my 3 time ordering from them and I had no issues at all can't wait for my new order to arrive so I can shock people with how stunning the clothes really are.
Hi , Thank you so much for your wonderful positive review! We’re thrilled you love our clothing and our customer service. It means a lot to hear you receive lots of compliments. We look forward to your next order and are happy to keep serving you. The Ciciful Team
Incorrect sizing sent and thy they only credited the paid ammo in removing dollars of discounts from a previous return. Never use them the material is cheap, and sizing is way off from what is expected too.
Dear Max, We are truly sorry for the ill-fitting items and the unpleasant experience brought by the return process. We have reviewed our email correspondence and noticed our team has come to an arrangement with you. Should you have any further concerns later on, please do not hesitate to get in touch with us. Best regards, The Ciciful Customer Complaint Team [email protected]
I first did an order of 7 items and 3 of them wasn't at all what I ordered and paid for. They didn't offered me a refund but only a cedit coupon that even wasn't equivalent of the price of the Items I paid for... The catch is that you can't combine coupons with any sale on their website. So with the coupons, I was only able to by 1.5 Items, so I took 2 and had to paid the 16$ shipping fees again. When I receice the new order : same thing ! One of the items wasn't at all what I ordered. And this time they where not willing to refund me the value of the coupon that I use, only the diffence that I paid on the Item and nothing for the shipping fees or course. On a 51$ value Item, they told me the best they could do is to refund me 6,46$, saying that's what I paid (the other part was paid with the previous credit coupon). I'll never buy anything else from them. This company isn't serious at all.
Dear Julien, We are truly sorry for the repeated issues with your orders and the unsatisfactory solutions we provided, which have caused you so much trouble and frustration. We highly value your feedback and take your experience very seriously. Please kindly get in touch with our customer complaint team and provide your relevant order information. Our dedicated team will conduct a thorough investigation into your case and strive to offer you a reasonable and satisfactory solution as soon as possible. Best regards, The Ciciful Customer Complaint Team [email protected]
I ordered and confirmed these pants, then got a response that they were sold out and offered another color, that was also confirmed and then I get a 3rd email saying these are sold out. You need to get a better grip on inventory management and say confirmed. Lame.
Hi Cope, We're truly sorry that your shopping experience with us was less than pleasant. We understand your disappointment, especially after trusting us with your order. Your feedback matters more than you know — we are taking it to heart and will be working on improving our inventory management to avoid similar problems going forward. Thank you for giving us the chance to do better. We hope to make your next experience a much more positive one. Sincerely, The Ciciful Customer Complaint Team [email protected]
Shipping has been pretty accurate from every order. The Customer Support Department have handled response/turn around time expeditiously. The products are exactly as shown when making my selections and for myself, the merchandise are ture to size.
Hi Demetric ， Thank you so much for your feedback! We're delighted that you're happy with our accurate deliveries, fast and effective customer service, and product consistency in both appearance and sizing. We look forward to serving you again soon! The Ciciful Customer Complaint Team [email protected]
I made two purchases, did not receive the products, and did not get my money back.
Hi Joilson, We truly understand the frustration this may have caused. After careful verification, we confirmed that your two orders could not be delivered as expected solely due to incomplete or incorrect address information. For your future purchases, we kindly suggest that re-verify the shipping address at checkout to avoid similar delivery problems. Please rest assured that we are already on top of your case, and the necessary refunds for both orders have been submitted for processing. Once completed, you will receive our email notification. If further assistance is needed, please do not hesitate to reach out. The Ciciful Customer Complaint Team [email protected]
Total waste of time fake site. Placed an order 28th Feb, 2 weeks later hadn't even shipped. Emailed them, they replied saying I had ordered a pre-order item. Nothing on the site said it was a pre order item and in fact the item stated (and still does) that it is in stock and will be shipped in 24 hours. They then said they will ship it within 10 days. Another 10 days passed still not shipped. Bunch of liars, stay well away
Hi Andy， We sincerely apologize that your order was not dispatched on time. We know how important timely delivery is, and we regret that we fell short in this instance. Your experience matters to us, and we are committed to raising our service standards based on the feedback we receive.We are truly sorry for any inconvenience or frustration this may have caused, and we are confident that we can deliver a higher standard of service in the future. Sincerely, The Ciciful Customer Complaint Team [email protected]
Proceed with extreme caution! Ciciful is masquerading as a normal online store. It is not. The website is really the front-end for a China-based store, similar to the big Chinese retailers like Ali. This is why shipping takes such a long time. The major problem, from my experience and reading online reviews, is that Ciciful does NOT have products in-stock. Instead, Ciciful has to source items from the manufacturer when you place an order. This takes a lot of time in addition to the shipping. For example, I ordered an item which the website clearly states “The item is in stock and will be shipped in 24 hours at the latest”. Almost two weeks passed and my item still hadn’t shipped, so I contacted Ciciful. They responded within 24 hours (which to be fair is positive!) and confirmed they couldn’t fulfil my order anytime soon. Instead, Ciciful cancelled my order and processed a refund. Now, due to exchange rate fluctuations, I was actually refunded less than I paid, plus I wasted time placing an order which Ciciful couldn’t fulfil. This is simply not good enough! Ciciful cost me time and money and offered nothing in exchange. Also, Ciciful told me they would remove the stock and dispatch claim from their website. However, now, several weeks later, the item’s webpage still states the item is “in stock” and “will be shipped in 24 hours”. Ciciful CANNOT be trusted. The most frustrating thing about Ciciful is that the website lists so many unique items that are difficult to find elsewhere, but it is incapable of delivering any items quickly. If Ciciful could dispatch items quickly and with fast shipping, it would be unbeatable. So, save yourself time and money… pay attention to the Trustpilot reviews and buy from another online website. Even if you can’t find the exact same item, don’t order from Ciciful – it is just going to waste your time, energy and money. If you shop with Ciciful, you will be disappointed.
Hi Michael, We sincerely apologize for the frustration and disappointment you encountered . We understand how important accurate stock information is. The situation you described does not meet the standard we strive for. Please know that we have reviewed your case, and we are currently implementing stricter controls to ensure and improve to prevent delays like the one you encountered. We also hear your concern about the refund amount affected by exchange rate fluctuations.We have reviewed the order records. Regarding your refund, we have indeed completed the full processing on March 19th, and the original payment method was used for the refund.Please understand that when making a refund, the amount of local currency you actually receive will depend on the exchange rate applicable to PayPal or your financial institution at that time, as well as any fees. We’re sorry we let you down this time, and we’re committed to doing better. Warm regards, The Ciciful Customer Complaint Team [email protected]
My first shopping experience with Ciciful, was great. Product took a while to get to Australia but arrived and I loved it. It was a green one peice with shoulder pads for an event. Top quality. Second shopping experience I spent AUD$360. Wait time is a bit annoying. One peice I purchased I am unhappy with. It is not what the picture portrayed and iv asked to return but still waiting to hear back. I also didn’t receive one of my outfits and I believe it hasn’t even been sent yet. Haven’t heard back. The other outfits and shirt I received aren’t quite the quality I was expecting for the price however over all am happy with them. They are different and are a vibe. Hopefully this last shopping experience ends up being a positive one and I hear back.
Hi Jarrod, We truly value your feedback and want to ensure that every concern is addressed properly. Regarding your concern about not receiving a response to your previous inquiry, we have thoroughly reviewed our email records. According to our system, your original message was received by our customer service team on February 26th, and a reply was sent from our end on February 28th. We sincerely regret that this response did not reach you. It is possible that our email was redirected to your spam or junk folder by your email provider. We kindly suggest that you check these folders to see if our correspondence is located there. Please be assured that we are actively monitoring the progress of your rest order. We will update you via [email protected] . Please pay attention to our emails. If there's anything else we can assist you with, please feel free to reply directly to the email. The Ciciful Customer Complaint Team [email protected]
I ordered a couple of items on PRE-ORDER, they spent weeks and weeks saying they were expediting the production of my items, and then they told me they were out of stock! How did they go out of stock if I ordered them on pre-order??? Don't buy from them, it is a scam.
Hello Victor, We know this is frustrating, and we are genuinely sorry that we did not meet the expectations you had for your order. We have immediately brought this situation to the attention of our management and relevant departments. They are currently reviewing our inventory processes to ensure we can prevent such issues in the future. We are committed to learning from this mistake. Thank you for your patience and understanding. The Ciciful Customer Complaint Team [email protected]
265 reviews matching
Cisul
Puili
incerunmen.com
Okaywear
Ryvkstudio
Eldorado.gg
Cklinen
Sisterparty