Ciciful

Hi Michael, We deeply regret the inconvenience you’ve experienced . We fully understand how important timely and transparent communication is, we’ve escalated your feedback to our relevant teams to ensure this situation is thoroughly reviewed and improvements are made. We’ve contacted our logistics partner to prioritize your shipment and request expedited delivery.If you’re unable to track your order or need any updates, our dedicated Customer Service team is ready to help. You can reach us at [email protected] or [email protected] , and we’ll respond within 24 hours . We truly value your trust in us. The Ciciful Customer Complaint Team [email protected]

Hello Alexis, We sincerely apologize for the delay in fulfilling your order. We truly appreciate your patience and understanding as we work to resolve this matter. Your order was placed on May 19th, and the first package was successfully delivered on June 8th.Unfortunately, there was an unexpected delay with the second shipment, which we deeply regret. We’ve upgraded the shipping service with our carrier to prioritize your delivery. If you are not completely satisfied with the received products, please don’t hesitate to contact our Customer Support Team at [email protected] . We’ll gladly to assist . Once again, we apologize for any inconvenience this has caused and truly value your trust in us. If there’s anything else we can do to make this right, please let us know. The Ciciful Customer Complaint Team [email protected]

Hi Je Cuisine, We sincerely apologize for the disappointment and frustration this situation has caused. Our team strives to reply to all customer inquiries within 24 hours. To ensure you haven’t missed our reply, could you kindly check your spam or junk email folder? Occasionally, our responses may be filtered there by mistake. If you still can’t locate our reply, please don’t hesitate to share your order details with us by [email protected] —including your order number, the name on the order, and the specific product(s) you’re referring to. This will allow us to investigate immediately and resolve the issue to your satisfaction. We’re here to help! The Ciciful Customer Complaint Team [email protected]

Hi Din Pui, We sincerely regret to inform you that we are unable to deliver your order by your required date. Our customer service team has processed the cancellation of your order as requested. The refund typically appears in your account within 3-5 business days, depending on your financial institution. We're committed to doing better and hope for another opportunity to serve you. The Ciciful Customer Complaint Team [email protected]

Hi Luke， We sincerely regret to hear that you have not yet received your package despite the tracking information showing it as delivered on June 26th. Our records confirm the package was delivered on June 26th and customer service team has already shared the complete tracking details and confirmation images via email. Please carefully review the delivery information we provided,check with household members or neighbors who may have accepted the package or verify the delivery address matches your expected location. If you still can't locate it, please contact our customer service team directly,we will immediately initiate a thorough investigation with the carrier. Rest assured, we are committed to finding a satisfactory resolution for you. The Ciciful Customer Complaint Team [email protected]

Hi Anthony , We sincerely apologize that our product quality did not meet your expectations. Regarding the partial refund or store credit option we mentioned earlier, we want to clarify that this was simply one potential solution for your consideration—we’re accept return based on your preference. We checked the order record and found that the customer service team has sent you the return instructions. If you haven't received them, you can contact us to attach them again. We will prioritize processing the refund for you after receiving your return package. The Ciciful Customer Complaint Team [email protected]

Hi, We sincerely apologize that the color and style of the product did not meet your expectations. To help us better understand and address the issue, could you kindly share detailed photos of the product via [email protected]? Our team will review them within 24 hours and propose a resolution. Regarding your last package, rest assured we are tracking it closely and will email you the update. We look forward to hearing from you soon. The Ciciful Customer Complaint Team [email protected]

Hello Stephanie, We deeply regret that this experience has left you dissatisfied, and we want to assure you that your feedback is invaluable in helping us improve. Moving forward, we are taking steps to improve our communication and logistics processes to ensure a smoother and more reliable shopping experience for all our customers. At this time, our team is actively investigating the issue to determine the exact cause of the delay. We are committed to resolving this matter promptly and will provide you with a detailed update via email as soon as our verification process is complete. We are here to assist you in any way we can. The Ciciful Customer Complaint Team [email protected]

Hi Chad , We sincerely apologize for the unexpected delay in your order shipment. Our team is actively working with the logistics provider to resolve this issue and prioritize your delivery. Your patience means the world to us, and we truly appreciate your understanding. The Ciciful Customer Complaint Team [email protected]

Hello Keith, We were deeply concerned to learn that your package was marked as "delivered" but has not reached you. Please accept our sincere apologies for this frustrating situation—we fully understand how disappointing and inconvenient this must be for you, especially as we strive to provide every customer with a seamless shopping experience. At this stage, we take full responsibility for resolving this matter and are committed to investigating it thoroughly. To expedite the process, our customer service team has reached out via email with a request for your cooperation. Specifically, we kindly ask you to provide the necessary documentation to file a claim and request a proof of non-deliveryto help us verify the situation with the local postal service. Your prompt assistance in sharing these details will enable us to initiate an immediate trace with the carrier and take corrective action, which may include reshipping your order or issuing a refund if the package cannot be located. Thank you for your trust and cooperation—we value your business and are determined to make this right for you. The Ciciful Customer Complaint Team [email protected]

Hello Edgar, We truly appreciate your patience and understanding as we work to ensure a smooth experience for you. Please rest assured that the tracking number provided for your shipment is genuine and correctly linked to your order. You can confidently monitor its progress using the tracking link by https://www.track718.com/en/ or https://www.17track.net/en . What we can be sure of is that after checking our email records, we replied to your email within 24 hours. We are very sorry that due to the recent increase in inquiries, we are temporarily unable to reply immediately. We hope to have your understanding. Regarding the additional product you mentioned that has not yet been dispatched, we’re happy to confirm that it is currently in the final stages of processing and is being prepared for shipment. We expect it to be dispatched within the next few days, and you will receive an automated email notification with updated tracking details as soon as it leaves our facility. If you don't want the last item shipped out,we can cancel it for you before shipment. We truly value your business and are committed to ensuring your complete satisfaction. The Ciciful Customer Complaint Team [email protected]

Hello Rayne, We sincerely apologize that your package has not yet arrived. Please rest assured that the information of your package has been updated. To keep you fully informed, we’ve updated your latest tracking information and have sent the latest details to your registered email address . Please check your inbox (and spam/junk folder, just in case) for these updates. Our team is actively working with the carrier to prioritize the delivery of your order. While we cannot control every aspect of the shipping process once the package is in transit, we are doing everything possible to ensure it reaches you as soon as possible. If you have any difficulty locating the tracking information , please don’t hesitate to contact our customer service team directly at [email protected]. The Ciciful Customer Complaint Team [email protected]

Hello JT F, We were truly disappointed to learn that the product you received did not meet your expectations. We also deeply regret that our support team overlooked the issue you raised during the handling process - this is certainly not the level of service we strive to provide. To make things right,your case has been immediately escalated to our senior customer service team for priority resolution. Thank you for giving us the opportunity to correct this situation and improve our service. The Ciciful Customer Complaint Team [email protected]

Hello Florian , We sincerely apologize for the delay in delivering your order and truly appreciate your patience during this time. To ensure you receive your items as quickly as possible, we have arranged for them to be shipped directly from our factory. Due to this expedited process, your order may be dispatched in separate packages, which could arrive at different times. We understand this may cause some inconvenience, and we deeply regret any frustration this might bring. Please know that we have already escalated this matter to our management team to improve future shipping processes and prevent similar issues. Additionally, we are in close contact with our logistics partner and have prioritized your shipment to minimize further delays. Thank you for your understanding and for giving us the opportunity to serve you. The Ciciful Customer Complaint Team [email protected]

Hi Scott ， Thanks for your feedback! We truly value your feedback about the delivery timing - please know we've already shared this with our operations team. Improving delivery speed is currently one of our top priorities, and we're confident you'll notice positive changes in the near future. If you have any questions or need further help, please don’t hesitate to contact us. The Ciciful Customer Complaint Team [email protected]

Hi Sean, We sincerely apologize for any concerns you may have encountered. We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue. The Ciciful Customer Complaint Team [email protected]

Hello Will Weaver, We sincerely apologize for the unexpected delay in shipping your order. Please know that we fully understand the inconvenience this may cause and we're doing everything possible to expedite the process. Currently, your items are being carefully packed by our warehouse team to ensure they reach you in perfect condition. Our department has been notified to prioritize your shipment, and we're closely monitoring the progress. You'll receive a shipment email with tracking details as soon as your package has shipped out. We truly appreciate your patience and understanding during this time. The Ciciful Customer Complaint Team [email protected]

Hi Chav, We are really sorry that you’re not happy with the quality of the product and that it doesn’t match the photo. We totally get how disappointing that can be. We tried to find your order using your username, but unfortunately, we couldn’t locate it. Could you help us out by giving us some more details about your order, like the order number and the email address you used when you bought it? Or if it’s easier, you can just send us an email at the address below. This way, we can find your order quickly and start working on fixing the issue for you. The Ciciful Customer Complaint Team [email protected]

Hi OHID RAHMAN, We sincerely apologize that your order has not yet reached you. Regarding communication, we'd like to clarify that under normal circumstances, you should receive an email notification as soon as your order ships. We're currently investigating whether this shipment notification was properly sent for your order. After carefully reviewing your order details, we can confirm that your package is still in transit. To keep you fully informed，we have sent you another email update with the latest tracking information. Please check your inbox (and spam/junk folder, just in case) for our follow-up email. We truly appreciate your patience and understanding as we work to resolve this delay. The Ciciful Customer Complaint Team [email protected]

Hello Brandon, We sincerely apologize for the delay in dispatching your order. Our team is currently investigating the reason behind the delayed shipment to resolve the issue as quickly as possible. Rest assured, we are prioritizing your order and will provide you with a detailed update, including the expected dispatch timeline. In the meantime, we kindly ask you to monitor your email inbox (and spam/junk folder, just in case) for further communication from us. We deeply appreciate your support and are committed to ensuring your satisfaction. Best regards, The Ciciful Customer Complaint Team [email protected]