Welcome to Ciciful. We are proud to offer a wide selection of unique and custom-designed clothing that caters to the diverse needs of LGBTQ+ community.
Terrible service, they say they will ship things within 3-4 weeks, the dead line is due, and they still say it's gonna take them more weeks!
Ciciful 回复2026-02-25
Hello Victor,
Please accept our apologies for the delay with your order.
As per your recent request, we have proceeded to cancel the remaining unsent items from your order. We have processed a full refund for these products to your original payment method. You should see the funds returned to your account shortly.
We are very sorry for the inconvenience this situation has caused you and for the unpleasant shopping experience. We value your business and hope to have the opportunity to serve you better in the future.
Sincerely,
The Ciciful Customer Complaint Team
[email protected]
I ordered a snake skin jeans set for men.. these people delivered me a dress. Like really,, how can you confuse a men's set for a dress???? I requested a full refund. Hell it took 4 months to deliver the wrong product.. these people need to be shut down. Had I known they were in China, I would've never shopped with them.. ordered this suit in October,, got a dress in February.. don't shop with these people
Ciciful 回复2026-02-25
Hello Connell,
We sincerely apologize for the significant inconvenience caused by your recent order.
This is certainly not the level of service we strive to provide, and we completely understand your frustration. Please be assured that this incident has caught our full attention.We are taking this very seriously and are focused on making improvements to ensure that every order is packed correctly and shipped on time.
Please rest assured that the refund has now been processed.The funds have been released back to your original payment method.
Once again, we are truly sorry for the disappointment and inconvenience.
The Ciciful Customer Complaint Team
[email protected]
Well-made, unique and one-of-a-kind clothing for guys that like to be noticed. I’ve received several compliments on the outfits I’ve purchased from this site. And their customer service department has always been fast, friendly and thorough. I’ll definitely be ordering from Ciciful again and will continue recommending them to others.
Ciciful 回复2026-02-09
Hi Christopher ,
We sincerely appreciate you taking the time to provide this valuable feedback.
We're delighted that our clothing has helped you stand out and that our customer service met your expectations. Knowing you'll be back and are recommending us to others is truly rewarding.
We can't wait to see what you pick next!
The Ciciful Customer Complaint Team
[email protected]
Hi Keith，
Thank you for your recognition of our shipping service and the promptness of our responses.
Please feel free to reach out anytime if you have further questions.
The Ciciful Customer Complaint Team
[email protected]
I love the item that I ordered. It was exactly like the picture online…it also fits just how I had expected it to fit
Ciciful 回复2026-01-26
Hi DEMARCUS,
We truly appreciate your review.We’re so pleased that you’re satisfied with your purchase and that it matched your expectations in both look and size.
Please don’t hesitate to reach out if you need anything in the future—we’d be delighted to assist you again.
The Ciciful Customer Complaint Team
[email protected]
This company produces clothes that made me the star of many a festival or party. I truly enjoyed the quality of the clothes I bought there and the price was more then just ok for what I got.
Ciciful 回复2026-01-21
Hi Stefan，
Thank you for choosing us and for highlighting the quality and value of our clothes! We're so happy to have helped you stand out on special occasions.
Can't wait to see what you choose next!
The Ciciful Customer Complaint Team
[email protected]
If I could give no star i would companies like this should not be allowed to sell in the UK. Absolute scam advertise a product and something else arrives SCAM do not buy or have anything to do with them
Ciciful 回复2025-12-17
Hi,
We sincerely apologize for any inconvenience caused.
We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below?
This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks in advance.
The Ciciful Customer Complaint Team
[email protected]
Order a costume for Halloween and I received it before the date
Ciciful 回复2025-10-31
Hi Scott ,
That's wonderful news—thanks for letting us know!
We wish you a pleasant weekend and we're here if you need us.
The Ciciful Customer Complaint Team
[email protected]
This is now the second time I’ve ordered from Ciciful and after giving a second chance due to a not good first experience I should have just taken that as my clue to no longer order from here. The first order I was sending a completely different item than what I ordered and given a small “credit” for the store. I purchased these next two items and they arrived and they clearly have their own made up sizing chart because the size I ordered was no where near what a normal size should be. Now having to go through the return process again which is NOT easy I’m told I cannot return and only worth a few dollars because I was never refunded fully from first order. I will never do business with this company again and will be sure to share my experience with others so they too do not get sucked in to purchasing from this sketchy company.
Ciciful 回复2025-10-30
Hi G A,
We're sorry for any inconvenience this might have caused you.
To help us better understand and address the issue, could you kindly share order datails via [email protected]? Our team will review them within 24 hours and follow up for you.
We look forward to hearing from you soon.
The Ciciful Customer Complaint Team
[email protected]
This brand is just full of crap. What's displayed on the website is far, far, far from what is delivered. There is absolutely no match to what one's paid for. Such a total rip-off and totally deceptive. Ciciful is just sinful and needs to be held accountable for dodging customers. I spent $53 on a product that isn't worth even $5. Utter rubbish, extremely bad quality and let's not even talk about size.
Ciciful 回复2025-10-10
Hi Abhilash ,
We are truly sorry to hear that you are disappointed with the quality of our product.
We fully understand your concern and want to make things right. Your satisfaction is important to us, which is why we have a 30-day return policy . Please reach out to our customer service team, and they will guide you through the return process.
We truly appreciate your patience and understanding.
The Ciciful Customer Complaint Team
[email protected]
The item came about three weeks after I ordered. Its a cheap version of what you see online. I ordered a halloween costume but its too cheap to actually wear out. The return process is so intense its not even worth it. I wouldnt order from them again.
Ciciful 回复2025-10-09
Hi Jamie O'Connell,
We're sorry for the disappointment caused and are here to help.
To ensure we can track your previous message, we looked up your account but found no contact history under your order email. Please be assured that your satisfaction is our priority, and we fully stand by our 30-day return policy. We have already emailed the detailed return instructions to you directly. Once we receive the returned item, we will promptly process your refund.
Thank you for your cooperation. We are fully committed to resolving this for you.
The Ciciful Customer Complaint Team
[email protected]
I've always been happy with the products I've purchased from Ciciful. Great value and unique designs. Perfect outfits for my vacations
Ciciful 回复2025-09-29
Hi Bill,
We're so glad that our focus on creating unique designs and great value is reflected in your experience.We truly appreciate your ongoing support and can't wait to serve you again!
The Ciciful Customer Complaint Team
[email protected]
They give you the run around when your parcel goes missing. As far as they are concerned once it's left the warehouse it's not their problem. They gave a completely bogus email address to the courier so I have never recieved any communications from Yodel. Add to that the numerous different tracking numbers and you have no way of tracking the parcel down. The items were purchased as performance gear for a gig in Helsinki, with plenty of time to spare. I had to purchase alternative gear from the highstreet so more expense! Six weeks after placing the order and I have no goods and I'm £90 out of pocket!
Ciciful 回复2025-09-04
Hi Simon ,
We are so sorry to learn that your order was marked delivered but never arrived. How frustrating that must be, and we sincerely apologize for the disappointment and inconvenience this has caused.
We have never said that we are not responsible once the package leaves the warehouse，we genuinely want to resolve this issue for you. However, we need you to provide the necessary information for us to conduct an investigation.
The issue of the forged email address you brought to our attention is highly unusual and concerning, and we are currently investigating why this occurred. We have already escalated this matter to our logistics partner for a thorough verification. Please rest assured that we are treating your lost package as a top priority. Our team will provide you with continuous updates via email, so please pay attention to your inbox for our follow-up.
The Ciciful Customer Complaint Team
[email protected]
Hi Katherine，
We're sorry the package was returned because it wasn't collected on time. Our team is on it!
Our team has been actively following up on your case and has reached out to you as previously discussed. Please keep a close eye on your inbox for a email from our team, which will outline the next steps and available solutions.
The Ciciful Customer Complaint Team
[email protected]
HORRIBLE, HORRIBLE, HORRIBLE, took almost 100.00 dollars fr me and I am yet to see my clothes almost two months later. Something should be done about this company. DO NOT purchase from this company, they are a rip off..
Ciciful 回复2025-08-18
Hi Robert,
We sincerely apologize for the extended waiting period you've experienced.Our logistics team has been alerted about the delay and is working diligently to improve our delivery processes.
Your initial package has been successfully delivered. our team will provide tracking information via email - we kindly ask you to monitor your inbox for these important notifications.
We truly appreciate your patience and understanding during this time.
The Ciciful Customer Complaint Team
[email protected]
Dreadful. DON’T BUY! Practically a scam. I ordered sleepwear. The delivery took 3 months & they said it was on pre-order and kept having problems with manufacture. Then, finally, they decided they were discontinuing the garment and sent me some skimpy, poorly made, cheap female clothing that bore no resemblance at all to what I had ordered. While refund was given, this was a waste of time and headache as they lied to me on several occasions when I enquired. Never again and I’ve blocked their emails.
Ciciful 回复2025-08-12
Hi Paul,
We deeply regret that the product you received did not match its description and that there was an unexpected delay in delivery.
Immediately upon learning of this situation, we reported these matters to our warehouse team and relevant departments for a thorough investigation. We are taking this very seriously to prevent similar occurrences in the future.
We can confirm that your refund was successfully processed on April 11th.We truly value your business and hope to have the opportunity to serve you better in the future.
The Ciciful Customer Complaint Team
[email protected]
Company MIA, I reached out because the tracking number they gave me was invalid. I paid extra for expedited delivery and it’s been over a month.
Beware
Ciciful 回复2025-08-06
Hi kevin ,
We sincerely apologize for the inconvenience you've experienced with being unable to track your shipment. We understand how frustrating this must be when expecting your order.
Our customer service team has immediately investigated this matter and provided you with the most up-to-date shipping information available. We want to assure you that we're closely monitoring this situation to ensure you receive your package as soon as possible.
Regarding the shipping costs, we regret to inform you that the expedited fee was not included in your original order - only the standard shipping fee was paid. We understand this may cause disappointment, and we sincerely apologize for any confusion this may have caused.
Thank you for your understanding.
The Ciciful Customer Complaint Team
[email protected]
Terrible company. SCAM. I can’t get my package and the tracking says delivered. It has been 2 months. I know tariffs screw things up but DO NOT BUY FROM THIS COMPANY.
They had the wrong address when they sent the packages in two parts. They will be refunding me for that but the other was lost in the mail so I’m shit out of luck.
DO NOT BUY FROM THIS COMPANY
Ciciful 回复2025-08-01
Hi leopold masterson,
To help us better understand and address the issue, could you kindly share order details via [email protected]? Our team will review them within 24 hours and propose a resolution.
We look forward to hearing from you soon.
The Ciciful Customer Complaint Team
[email protected]
This company is awful!!! I ordered a shirt for a concert and made sure to check their quoted shipping times. It's listed on the website as 10-15 business days so when my item never arrived in that time frame I contacted the company who told me it takes 2-5 WEEKS to be shipped from the warehouse and when I asked for a refund, all they did was keep sending me the tracking number over and over and told me they hope I could enjoy my purchase for another occasion. Completely BS!!!! That package hasn't moved in two days. Don't waste your time or money on them!
Ciciful 回复2025-07-28
Hi Lucy,
We sincerely apologize that the order delay.
To help us better understand and address the issue, could you kindly share order details via [email protected]? Our team will review them within 24 hours and propose a resolution.
We look forward to hearing from you soon.
The Ciciful Customer Complaint Team
[email protected]
Horrible company - scam - it has been 6 weeks and item has not arrived - I have reached out several times and I get bogus looking updates on shipping, but no ETA - claims to have cleared US customs 10 days ago and no tracking info. I paid for two day shipping - BEWARE and avoid. They did offer me a $10 credit on my next purchase - HAHA
Ciciful 回复2025-07-22
Hi John,
We are sorry for the delay.Could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks in advance.
The Ciciful Customer Complaint Team
[email protected]
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