Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly responsive support and professional team that manages travel disruption claims with remarkable efficiency. People note that the overall reimbursement process is extremely smooth, with clear and reassuring updates provided consistently throughout the procedure.
However, some people mentioned experiencing lengthy delays, repetitive automated responses, and a frustrating lack of updates regarding the true status of their cases. Consumers also felt that the service fees charged upon successfully receiving a refund were significantly high. Reviewers noted that waiting for prolonged periods without proper progress reports caused unnecessary frustration.
I am very glad to receive my compensation!!!
Thank you,Compensair, for your help !!!!
It was great job and very quickly!!!!
Thank you very, very much!!!!! 😊
It is recommended 100% if you have problems with any airline company.
When I applied through compensair, I actually did not expect for them to work this fast. It took less than 2 weeks and with the fees and all (which are completely valid) I got back $404 through them. I highly recommend them. Excellent service without any issues. They’ve made it very easy, only needed to submit a few documents nothing else
Worst service ever,5 years after flydubai accepted to pay compensation wich should be 420eur/person...they send 209eur to only one of us....i am asking what is this after they confirmed 420eur each...no answer,or they play deph.Just run from this "service" as fast as you can 😡😡😡
Compensair 回复2026-10-08
Dear Hristo,
We regret that the process has taken longer than expected.
We would like to clarify that, under EU Regulation 261/2004, an airline may reduce the compensation by 50% if it offers an alternative flight that meets the applicable rerouting conditions. Therefore, in your case, the airline paid €300 per passenger instead of €600.
The compensation for one passenger has already been transferred to you. To arrange the payment for the second passenger, we are currently awaiting the necessary bank details.
If you have any additional questions, please contact us at [email protected], and we will be happy to assist.
At first, I had doubts about whether the airline will agree to a compensation, but Compensair made it very smooth and stress free. Thank you for incredible service!
Overall, I had a positive experience working with CompensAir for my canceled flight. The entire process was straightforward, and they handled all the tedious legwork with the airline so I didn't have to stress about it. In the end, after their service fees and applicable taxes, we received a bit more than half of the total compensation amount. While it wasn't the full payout, getting more than 50% back with zero hassle on my end is definitely better than getting nothing at all! I'd recommend them if you want a quick, hands-off way to claim flight compensation.
I want to express my huge thanks to the Compensair team for helping me get my compensation from Turkish Airlines. Naturally, I was a bit anxious about the timelines at first, but their support team answered every single question within minutes and kept me updated every step of the way. The full €600 arrived directly in my bank account. Honest, transparent, and super professional service. Highly recommended! 👍✨
My delayed flight was 6 months ago. Compensair told me 5 months ago, the airline agreed to pay and will deposit funds on my account in 30 days. Nothing happened in 4 months, except Compensair sends me an email monthly to pay them 30% commission after I get my deposit. But the airline never paid. Total waste of time this company.
Compensair 回复2026-09-22
Hello,
Unfortunately, we have not been able to locate your case based on the information available in this review. Please contact us at [email protected] with your case details so that we can check the current status of your claim.
Please also note that our commission is payable only after the compensation has been successfully received by the client. No commission payment is due before the compensation is received.
We hope to hear from you soon so that we can clarify the situation and assist you further.