The best thing was that everything was…
The best thing was that everything was verry fast. And the response from compansair was verry quick.
关于 Compensair
数据更新- 网站
- www.compensair.com
- 分类
- 法律服务与政府
- 所在地
- 新加坡
- 状态
- 待认证
- 近 12 个月
- 182 条评价
- 差评回复率
- 72%（73/101 条）
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商家自述
We help receive compensation up to €600 for a flight delay or cancellation or overbooking. Learn more to know if you are entitled to compensation
Compensair靠谱吗？
Compensair（www.compensair.com）在 OK.one 的综合评分为 3.7 分（满分 5 分），基于本站收录的 367 条用户评价，属于法律服务与政府分类，口碑一般。评价两极分化：68% 给出 4 星及以上，同时 25% 打了 1 星；商家回复了 72% 的差评；评价主要围绕退款、客户服务。数据最后更新于 2026-10-24。
评价综述
AI 生成Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly responsive support and professional team that manages travel disruption claims with remarkable efficiency. People note that the overall reimbursement process is extremely smooth, with clear and reassuring updates provided consistently throughout the procedure. However, some people mentioned experiencing lengthy delays, repetitive automated responses, and a frustrating lack of updates regarding the true status of their cases. Consumers also felt that the service fees charged upon successfully receiving a refund were significantly high. Reviewers noted that waiting for prolonged periods without proper progress reports caused unnecessary frustration.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Do not trust this company
Do not trust this company. I submitted my claim over 1.5 years ago. At one point, Compensair officially confirmed to me in writing that my compensation had been agreed upon. However, I have still not received a single penny.Instead of paying out my money, they are trapping me in an endless cycle of corporate stalling tactics. Every few months, they reset their timeline, give me a new 2-to-3-month deadline, and claim they are moving to a "new stage." The stage changes constantly, but the outcome is always the same: no money, no transparent updates, and no real customer support.This is incredibly deceptive behavior. Holding onto a client's agreed funds for 18 months while feeding them rolling excuses is unacceptable. I have now issued a formal letter before action and am escalating this company directly to UK Trading Standards and Action Fraud.Avoid Compensair at all costs. Find a company that actually passes your money along instead of playing games for over a year!
Compensair 回复2026-09-21
Dear Usama, We regret that your claim is taking longer than expected. The airline has provided preliminary approval for your compensation. However, the payment has not yet been received. On September 19, we contacted the airline again to request an update on the payment and are currently awaiting their response. We have been actively pursuing your claim throughout the process and continue to make every effort to obtain the payment from the airline. As soon as we receive an update, our support team will contact you. If you require any further information regarding your claim, please contact us at [email protected].
THEY ARE DEFINITELY TRYING TO SELL YOUR DATA
I managed to get my compensation after lengthly conversation with them so i proceeded with my partners claim and 6 months later they tell us its approved but when we are trying to get the money we were being told to provide ALOT OF INFORMATION i provided his passport, his full name his bank account and NOW THEY WANT A BANK STATEMENT!!?? Honestly i think is a scam at this point im wasting more time so they requested this "The bank statement must contain the passenger's name, account number, and residential address. Account transactions can be covered up." and I therefore cropped out the document and only show the requested information then they proceed to saying oh we need the whole document not just the cropped out info???? THEY ARE DEFINITELY TRYING TO SELL YOUR DATA. I dont know how everyone here got their case sorted within3 months mine has been going on for 2 years and even after they tell us the compensation is approve, we still waited for another 3 months and it is still not sorted and they just ask for more and more information. Feel like a waste of time and scam, plus seems like most reviews here are FAKE
Compensair 回复2026-09-15
Dear Cheryl, We would like to clarify that the bank statement (with transaction details covered if preferred), was requested by the airline to verify account ownership and ensure that the compensation is paid to the correct person. We have already received the requested document from you, and we apologize for any inconvenience caused by the additional requests. As compensation for your own claim has already been successfully recovered, the prospects of successfully resolving your companion’s claim are also very positive. If you have any further questions, please contact our support team at [email protected]. Kind regards, Compensair Team
Brilliance
Had a cancelled flight by Turkish Airlines a day before the scheduled one. Got in contact with Compensair, from the start everything worked brilliantly, clear procedure and communication on the highest level. After less than three months, received my compensation. Thank you Compensair!
High-quality professionalism
High-quality professionalism: my claim was processed immediately, and the compensation arrived within three weeks. I highly recommend them !
Great communication, instant payout
Great communication, friendly and effective. Once all the documents were finalized it took them less than 24 hours to send me the compensation. I would highly reccomend
Super service
Very good experience
Very good experience. We have got the compensation for all family
I'm really satisfied
I'm really satisfied, service was really fast and comfortable. Thanks
Best experience :)
I had a problem with a flight that was delayed by 1 day. Compensair helped out a lot after i submitted a claim to compensate me for this flight, gave me a lottt of the money back and did it in such a short amount of time. Compensair is really good. i recommend it.
Exceptionally fast tracked which is…
Exceptionally fast tracked which is very rare in universal terms..kudos to your team. Could add third party bank accounts on ur site application which could decrease turn around time.
Perfect and amazing
Very helpfull
Very helpfull! Thank u for everything!
Compensation pending
I wait from July 2024 for my compensation but until know nothing happened
Compensair 回复2026-08-20
Hello, Unfortunately, we were unable to identify your case based on the information provided in your review. It is most likely that your claim is currently being handled by a passenger rights authority or is undergoing legal proceedings. Such processes can take a considerable amount of time, and the timeline is often beyond our direct control. You can always check the current status of your claim in your personal account. Alternatively, please contact us at [email protected] with your case details, and we will be happy to review your case and provide you with an update.
Got the full refund for family of 5
Got the full refund for family of 5. Took just over a year (the processing was split, 7 months for first tranche and the 12 month for second tranche . but eventually got all delayed travellers travelling out of Europe refunded They are super easy to work with. WhatsApp journey work well. Can recommend.
Quick Fast Response
Completed the required information online. Easy website to navigate. Unfortunately I didn’t qualify for a compensation because the delay was not deemed the responsibility of the airline or such. Im a bit disappointed because this was a really financially challenging flight for me. So many issues, from start to finish. And many extra unnecessary costs. This compensation would’ve greatly helped. Nevertheless the general response from Compensair was quick.
Highly Recommended – They Handle Everything
I had a great experience with Compensair. The process was simple, professional, and transparent from start to finish. They handled all the paperwork and communication on my behalf, so I didn't have to worry about anything. The claim was processed faster than I expected, and I really appreciated how credible and reliable the service was throughout the whole process. I highly recommend Compensair to anyone looking to claim flight compensation without the hassle. They truly make the process easy and stress-free.
This was an excellent experience
This was an excellent experience. No unnecessary details asked no pushing and yet easily done job. I must compliment you all for the ease with which you handled the transaction
Thank you, Compensair
I'm glad that i texted to Compensair, their supporting was excellent, fast and clear answers, guides, updating during the process, to be honest, process was fast, i thought that it tooks approximately at least half of the year, but this team did it in one month, thank you for everything, your team earned my respect
The service itself is good
The service itself is good, but my main concern is the high fee that Compensair charges from every successful claim. Once the airline pays the compensation, the customer is required to pay a significant percentage of that amount as a service fee. For example, if the airline pays €100 in compensation, Compensair charges €140, leaving the customer with only €60. In my opinion, this fee is too high and does not provide good value for the service offered. I am not satisfied with this pricing model. While it is a legitimate business, it appears to generate substantial income from each successful claim by taking a large share of the compensation that rightfully belongs to the passenger.
Compensair 回复2026-08-04
Hello, We would like to clarify that our service fee is calculated in accordance with the Payment policy accepted when the claim is submitted. If the amount actually received from the airline differs from the expected compensation, we are happy to review the calculation and make any necessary adjustments. Unfortunately, we were unable to identify your case based on the information provided in your review. Please contact us at [email protected] with your case details, and we will gladly review your payment and arrange a partial refund if any overpayment has occurred.
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