Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly responsive support and professional team that manages travel disruption claims with remarkable efficiency. People note that the overall reimbursement process is extremely smooth, with clear and reassuring updates provided consistently throughout the procedure.
However, some people mentioned experiencing lengthy delays, repetitive automated responses, and a frustrating lack of updates regarding the true status of their cases. Consumers also felt that the service fees charged upon successfully receiving a refund were significantly high. Reviewers noted that waiting for prolonged periods without proper progress reports caused unnecessary frustration.
Hello, we are waiting for compensation from Lufthansa to this company and then to us for more than 4-5 months. For first passenger they paid in short time, but for another two passenger they did not paid. First time they said that airline Lufthansa accepted to pay. Then some times later they changed status on their site of us that airline refused to pay while it was acceptance status first. I think it is big lies. I can’t say whether company is bad or Lufthansa but there is something big lie. Flight number was LH2559 and we missed connecting flight to madrid from munich, coz first flight delayed. It was in 2024. I have no hope rn from this company. They only providing scripted answers
Compensair 回复2026-06-10
Dear Luka,
We understand your frustration and would like to clarify the situation.
The airline preliminarily agreed to compensate all three passengers. However, compensation has so far been paid for only one, despite our follow-up requests.
To receive compensation for the remaining passengers, our team is continuing negotiations with the airline and considering escalating the matter to the passenger rights authority. Such proceedings can take time and, unfortunately, the timeline is largely beyond our control. However, given the positive outcome for one of the passengers, the chances of a successful resolution for the remaining claims are very high.
If you have any further questions, please contact us at [email protected].
Excellent service and trust me when I say they are legit, these processes take time but if you have anything to receive from the airlines you will get it with Compensair.
My children's flight was canceled and postponed until the next day. I applied here, not expecting any compensation, but I did receive it. Although I made some mistakes with the bank information, they were very patient and helpful, and the customer service was excellent.
Our flight was cancelled because of…pilot`s strike.
Our flight was cancelled because of pilot`s strike.Compensair managed to be paid in a few days,not more than a month.400 euros per person gave us the airline and Compensair kept 35% of them.Now,i`m waiting for my request of the return tickets.The airline was still on strike.
When i needed to contact Compensair team,they answer me at once.
Long waiting process, along the way there were some lapses in work regarding providing precise and concrete informations. Instead I was offered general, corporative evasive reponses when I was firstly falsely informed on the official site that the compensation is credited to my account. Then I've had to restart whole proces again. Had to force concrete answers out of employees which eventually lead to weakening of the trust. At the end I've received my compensation which was estimed 400e per passenger in USD and when converted to EUR it lost some of it's value. In the future if need be, I would not cooperate with Compensair again. For the sole reason, if you are represeting me and my case you are obliged to share informations/conformations regarding my case especially if I was mistakenly informed prior. Hope my review would at least contribute to developing transparency policy between service provider and clients.
Compensair 回复2026-05-29
Dear Andjela,
We sincerely apologize for the inconvenience you experienced during the process.
Once our team secured the airline’s approval for your compensation, they required additional data to process the transfer, which unfortunately extended the timeline. While airline response and payment processing times are largely beyond our control, we always do our best to resolve cases as quickly as possible.
Nevertheless, we are glad that your case was ultimately resolved and the compensation was paid out.
If you have any further questions, please contact us at [email protected]
At first i didn’t believe about this kind of service,until they really fixed it and gave me a refund from the airline,even though its a bit costly,i didn’t mind paying it as they really did a great job.
Highly recommended.
My experience with Compensair has raised serious concerns regarding the consistency and transparency of their claim handling process.
This case involved a booking for 3 passengers on the exact same flight. Compensation was approved for 2 passengers, yet for me — the actual booking owner — I was informed that the airline had allegedly refused the compensation claim.
What makes this even more confusing is the contradictory status history shown in the case itself. The timeline initially showed that Compensair was already “working with the airline,” followed by “pre-legal stage,” including statements that a claim had supposedly been filed with a consumer protection authority and that legal action against the airline was being considered.
However, another section of the same case later showed statuses such as “application received,” “application check,” and “claim submission,” as if the process had only just started. These inconsistencies make it extremely difficult to understand what is actually happening with the case and whether accurate information is being provided to customers at all.
Despite multiple follow-ups, no proper explanation was provided regarding:
* why 2 passengers from the same booking were approved while the booking owner was rejected;
* why the case statuses appear contradictory;
* or what the real stage of the claim currently is.
Customers deserve transparency, accurate information, and consistent treatment — especially in legal compensation cases involving airlines.
Formal complaints are being considered towards the Romanian consumer protection authority, the relevant European consumer protection institutions, as well as the authorities from the country where the company operates.
— Olar Paul Alexandru, paulalexandruolar@gmail
Compensair 回复2026-05-19
Dear Paul,
We would like to clarify that the airline initially refused compensation for all passengers in your booking. This is why our team had to escalate the claims to the passenger rights authority.
Although the claims relate to the same flight, each passenger's case is separately reviewed by the authority. This is the main reason why processing times and outcomes may be different.
Your case has been under review by the authority since December 9, 2025. Unfortunately, such proceedings take time, and this timeline is beyond our control. However, given the positive outcome for the other passengers, the chances of a successful resolution for your case remain very high.
If you have any further questions, please contact us at [email protected]
Received the compensation with 30% deduction. Though there was delay of 2 year response Received was always prompt.. Thank you so much for all the efforts.
It was my first time of getting flight delay that was corresponds with the EU regulation air passenger rights and I am happy that I choose Compensair to represent my case and receive refund. The process was so smooth and fast. I want to thank the whole team for their great job.
Loads of nonsense — the positive reviews are clearly fake. Be careful. All my family members received compensation for a cancelled flight, but mine was denied with the excuse that “not everyone is that lucky.” To make matters worse, even after 2–3 years, they still keep emailing me about it.
Compensair 回复2026-04-29
Dear Yan,
We regret to hear that our services did not meet your expectations.
Unfortunately, based on the information provided, we are unable to identify your case in our system and therefore cannot provide a detailed comment on the situation.
To help us assist you as quickly as possible, please reach out to our support team at [email protected] and share your case details.
My experience with Compensair has been highly positive. Over the course of this year, I have received three compensations. Thank you to the Compensair team for your professionalism.
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