Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly responsive support and professional team that manages travel disruption claims with remarkable efficiency. People note that the overall reimbursement process is extremely smooth, with clear and reassuring updates provided consistently throughout the procedure.
However, some people mentioned experiencing lengthy delays, repetitive automated responses, and a frustrating lack of updates regarding the true status of their cases. Consumers also felt that the service fees charged upon successfully receiving a refund were significantly high. Reviewers noted that waiting for prolonged periods without proper progress reports caused unnecessary frustration.
Used Compensair to claim for a delayed arrival of 18 hours. The airline told us several times at the airport the delay was due to a technical issue on the plane and therefore compansation should be due. Subsequently, the airline incorrectly told Compensair that the delay was due to circumstances not under their control (this is not true). Compensair did not do any checks or review the case. They only want to deal with simple cases (in which case you might as well do yourself and not pay the 35% fees they charge).
Compensair 回复2026-04-20
Dear David,
After an additional internal review, we confirmed that your case was incorrectly closed.
We have now reopened your claim, and our team will continue working on it. We will keep you updated on any further developments regarding your case.
Please accept our apologies for any inconvenience this may have caused.
My experience with this company was positive. They responded on time. I received my compensation within 2 months of applying. The company was coherent, requested concrete, clear data.
My experience with the Compensair is highly positive. The agency was so professional, and the issue I had was resolved in a very short time. I was informed in the meantime about status of my claim. Percentage of the amount approved they took is really decent. I expected more. All I can say is thank you very much and that my experience is something that I’m going to share with all my friends and colleagues. Keep doing like this and you will definitely increase the number of customers. It was pleasure having you for a partner. Kind regards and if I get the same problem again I wouldn’t think about who I’m going to choose for claiming reimbursement.
It was nice to collaborate with your Team, sometimes, though that I was forgoten, by this you need to keep in touch with every of your customer, may be once per week to make them feel that all is going correct and they just need to w8 more.
Some of my coleagues have already get payment for 1 or more week ago, we complete form at the same time (2-3 min difference) and some of us have faster responses. Idk why, may be this is procedure, but sometimes need to comunicate more.
I recommend Compensair in the event of a flight delay on February 22, 2026 (more than 4.5 hours) because you are very fair and responsive, and within a month of reporting, you transferred my compensation payment (minus commission and VAT) without any upfront payment for legal services.
This is my first experience with compensair and I can say only all the best for the service.
Even I was sceptical at the beginning, but later on everything was as agreed with compensair and at the end of process I got the payment.
Thanks alot for your great job and success to give me my compensation....I really never thought it will be that fast and effective....your are really amazing
..thanks again and keep going
Took them years but they managed to get me £300 from Ryanair for delaying my flight 2-3 hours (I forgot about how long I waited) and they didn't charge me any fees! Highly recommend it :)
Compensair is always dropping all expenses at you…
Done few claims with Compensair before and was happy with outcome even if it took like 9 monts at the time . At last one i was not happy to receive at the end around 50% what we try to claim. They will make sure to take their share of 35% of original sum and drop all other expenses on you. So at the end be happy if you have half. Would be fair to take 35% of what we get at the end not in begging.
It was a great experience. Compensair helped me get my compensation and they were transparent and helpful every step of the way. I can’t thank them enough.
Please why are there 2 CompensAir WhatsApp accounts trying to contact me? This is looking dodgy.
Compensair 回复2026-03-30
Hello,
To verify the situation, we kindly ask you to contact us at [email protected] with your case details. Our support team will be happy to assist you further.
Thank you.
Had a great experience. I didn't have high expectations using a service that was advertised to me online, but now I'm glad that I did. The process was easy, fairly quick and I actually got the money in the end! The company takes their fare share but I still got a decent amount, and I would have gotten nothing without them. I wish all my adventures with businesses were that easy!
Hello Compensair,
I want to express my gratitude to Compensair, its very timely, i recieved your transmittal when i needed cash to support my family needs, especially that my wife is sick at the moment.
Thank you very much.
More power to the team.
Respectfully,
Givenchy Arcedera
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