Poor service
Used Compensair to claim for a delayed arrival of 18 hours. The airline told us several times at the airport the delay was due to a technical issue on the plane and therefore compansation should be due. Subsequently, the airline incorrectly told Compensair that the delay was due to circumstances not under their control (this is not true). Compensair did not do any checks or review the case. They only want to deal with simple cases (in which case you might as well do yourself and not pay the 35% fees they charge).