CreationWatches 回复2026-07-08Dear Norbert,
We are truly sorry to hear about the concerns you have raised regarding customs charges.
We want to clarify that our product prices do not include VAT or TAX, and unfortunately, we don't have control over customs duty charges, as these are determined by your customs authorities. This information is clearly stated on our website, particularly on the product page, next to the selected shipping options (Duties/Taxes + Clearance fees collected at delivery), and across various pages, such as terms and conditions, shipping information, and FAQs.
It's important to note that we cannot predict when or how much these charges may occur, as it's entirely at the discretion of your country's customs authority. As stated on our website, we cover the shipping fees, but any import duties are the responsibility of the buyer, as they are imposed by your customs authorities, over which we have no control.
We genuinely strive to provide the best service to our customers, and we value your feedback as it helps us improve.
Our team has reached out to you to clarify further. Please feel free to contact us at [email protected] for any assistance you may need.
Regards,
Sally