CreationWatches 回复2026-07-20Dear Damein,
Thank you for taking the time to share your feedback. We sincerely regret to learn of your disappointment and appreciate the opportunity to address your concerns.
Upon reviewing your order, we can confirm that it was dispatched via FedEx Express Priority, with full tracking and insurance. Our records indicate that the shipping address provided at the time of purchase was incomplete. Unfortunately, this resulted in the shipment being delivered to an incorrect location. Based on the information available, FedEx delivered the parcel in accordance with the address details provided and has a proof of delivery on file.
We understand how frustrating this situation is and would like to assure you that we remain committed to assisting you. As previously communicated, we are happy to continue working with you to resolve this matter. We kindly ask that you reply to the existing email correspondence so that we may continue our investigation and provide any further assistance possible.
We value your business and hope to have the opportunity to resolve this matter to your satisfaction. For any further assistance, kindly contact us at [email protected]
Kind regards,
Sally