我买了一块avi手表。那个费用。 136 英镑。来自这家公司。没有明确说明必须在机场缴税,然后才能送货,我额外花了 38 英镑。拥有。阅读障碍并没有让事情变得更容易。他们应该把有关税收的部分放在前面。当你第一次购买它时,而不是在后端。我在他们的网页上找到了同样的手表,售价 120 英镑。我问他们是否可以换掉它并退还我支付的额外费用。他们说不。如果我意识到的话,就会多付 38 英镑。我现在就不会买这块手表了。我正在考虑是否将其寄回。该公司并没有提供太多帮助。
CreationWatches 回复2026-06-18Dear Customer,
We understand how frustrating it can be when unexpected costs arise, and we empathize with your situation. We want to clarify that our product prices do not include VAT or taxes. Unfortunately, we do not have control over customs duty charges, as these are determined by your customs authorities.
This information is clearly stated on our website, particularly on the product page next to the selected shipping options (Duties / Taxes + Clearance fees collected at delivery). Additionally, it can be found across various sections, including our terms and conditions, shipping information, and FAQs.
We recognize that navigating this information can be challenging, especially for those with dyslexia. Your feedback is invaluable, and we are committed to improving the clarity of our communications.
While we cannot predict when or how much these charges may occur, as it is entirely at the discretion of your country's customs authority, we want to assist you further. If you could kindly share your order details, we would be more than happy to look into your case and provide any clarification or support you may need.
We appreciate your understanding, and we hope to resolve this matter to your satisfaction. Thank you for giving us the opportunity to address your concerns.
Best regards,
Sally