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CSSBuy

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319 条评价

3.8319 条评价
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关于 CSSBuy

数据更新
网站
www.cssbuy.com
分类
商业服务
所在地
中国
状态
待认证
近 12 个月
104 条评价
差评回复率
56%（48/86 条）
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18106578805[email protected]www.cssbuy.com

商家自述

Your #1 Shopping Agent, based in Hangzhou, China. Purchase billions of products with a few clicks. B2B and B2C support. We connect our customers worldwide to millions of sellers in China!

以上内容由商家自行提供，未经平台核实。

CSSBuy靠谱吗？

CSSBuy（www.cssbuy.com）在 OK.one 的综合评分为 3.8 分（满分 5 分），基于本站收录的 319 条用户评价，属于商业服务分类，口碑一般。评价两极分化：72% 给出 4 星及以上，同时 25% 打了 1 星；商家回复了 56% 的差评；评价主要围绕客户服务、产品。数据最后更新于 2026-10-24。

评价综述

AI 生成

Reviewers had a great experience with this company. Customers frequently praise the helpful staff, noting that representatives are always polite, attentive, and ready to assist with any questions that arise during the shopping process. People also mention that the delivery service is remarkably fast and reliable, ensuring that packages arrive safely right at their doors without trouble. However, some customers also noted unexpected extra service fees and extremely high shipping costs when trying to send their parcels abroad. A few reviewers experienced frustrating support interactions, mentioning unhelpful replies and unexpected delays that complicated their overall ordering experience significantly over time.

本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。

用户怎么说

d
denilson巴西 · 写过 1 条评价 · 体验于 2026-08-30 ·

They will never pay the insurance.

CSSBuy 回复2026-08-31

Hi Denilson, we’re sorry to hear that you’re unhappy with the outcome of your shipment. After reviewing the case, we found that the recipient information submitted for the parcel was incomplete. Only a first name was provided instead of the required full legal first name and surname. The parcel was subsequently rejected by customs. Unfortunately, insurance cannot cover losses that result from incorrect or incomplete recipient information provided when submitting a parcel. This is different from a loss or damage caused by the carrier during transportation. Our support team has already explained this to you, but we are still happy to review the case again if you believe there is information we have overlooked. Best regards, CSSBuy Team

Nazareno Maneiro阿根廷 · 写过 1 条评价 · 体验于 2026-07-24 ·

I found out about CSSBUY a couple of…

I found out about CSSBUY a couple of months ago, but I tested it out a couple of weeks ago and I have to say I've never been more happy. I was buying products through Aliexpress and I never knew how much money I was missing out on saving because of it. Thanks to CSSBUY I'm able to get products for almost half the price I was buying them on other platforms. They're extremely responsive, and their services are fairly priced.

CSSBuy 回复2026-08-31

Thank you for your review! Best regards, CSSBuy Team

Mattheus Schuback巴西 · 写过 2 条评价 · 体验于 2026-06-28 ·

Nearly 2 months, 3 orders stuck, and support gaslighting me about payments I have paid for

Timeline: • June 28, 2026 – First order placed (national team jersey). • July 20, 2026 – I contacted support asking about shipping status and whether I could change my delivery address. Agent “csskf09” replied that the “rehearsal service” (QC) was complete and that I needed to select a shipping method and pay the shipping fee for the warehouse to release the package. • I paid the shipping fee shortly after, as instructed, for all pending orders. • August 17, 2026 – After more than a month with no movement, I contacted support again. The orders still showed as sitting in the warehouse. I asked for shipment or a refund. • August 18, 2026 – The agent claimed I had not paid the shipping fee and said the delay was “my mistake.” I provided bank screenshots proving payment was made. • August 19–20, 2026 – The agent continued insisting there was “proof” I hadn’t paid, without ever producing it, while my own account clearly shows all three orders marked “Shipped.” When I pointed out this contradiction, the agent did not address it and became dismissive and rude. Orders affected (all marked “Shipped” in-app, none received): 1. Order ID: O260628610445 — 2025 New Large-Capacity Double-Sided Bag, Color: Blue wavy pattern — $1.92 2. Order ID: O260628773345 — 2026 National Team Jersey (Spain/Argentina), Color: 26-27 United States away game — $4.43 3. Order ID: O260628134635 — 2026 National Team Jersey (Spain/Argentina), Color: 26-27 Netherlands home jersey — $4.43 Total amount paid for goods across these orders: approximately $10.78, not including the separately paid shipping fees for each. Key issues: 1. All three orders have been stuck for almost 2 months with no resolution. 2. I have bank proof of payment for the shipping fees on these orders. 3. My account shows all three orders as “Shipped,” directly contradicting the agent’s claim that I never paid. 4. The assigned agent (csskf09) was unprofessional, dismissive, and refused to escalate or provide any real evidence to support their claims. I am requesting either immediate shipment of all three orders or a full refund for the merchandise and shipping fees paid, and I am escalating this matter due to the unresolved contradiction in tracking status and the poor conduct of the support agent.

CSSBuy 回复2026-08-31

Hi Mattheus, thank you for taking the time to describe the situation in detail. We reviewed the orders mentioned in your review, and there appears to be an important misunderstanding regarding the shipping status. The three items were **not submitted for international shipment**. They were submitted for **Rehearsal Packaging**. Rehearsal is a preparation step before shipping: you select the items you want to combine and your preferred packaging type (such as a box or bag), and our warehouse packs and measures the parcel. This provides a more accurate actual/volumetric weight so that you can then choose an international shipping line and see the correct shipping cost. After rehearsal is completed, the parcel still needs to be **submitted for international shipping**, a shipping method selected, and the corresponding international shipping fee paid before it can be dispatched. We also understand why the **“Shipped”** status shown on the individual orders caused confusion. In this context, “Shipped” means that the items have been moved from the individual order into a parcel; it does **not** mean that the parcel itself has already been dispatched internationally. We agree that this distinction could have been explained much more clearly by our support team. If you believe you already completed and paid for the **final international shipment after rehearsal**, please provide the relevant parcel number/payment information to our support team and we will review it again immediately. We apologize for the confusion and for any communication from our support team that came across as dismissive. We hope this explanation clarifies why the items remained in the warehouse despite the order-level status showing “Shipped.” Best regards, CSSBuy Team

A
Asbjørn丹麦 · 写过 4 条评价 · 体验于 2026-06-10 ·

I have had zero complaints when using CSSBUY

I have had zero complaints when using this. I have shipped out 4 parcels about 28kg and i have had no problems. They have the best conversion rate amongst all agents and they dont obnoxiously promote themselves on social media which is even better since you can then get fast respond times and very good support. I have used their Discord for lots of help the community behind it is really awesome.

CSSBuy 回复2026-08-31

Thank you for your review! Best regards, CSSBuy Team

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