I've never had problems and it's very…
I've never had problems and it's very good
About CSSBuy
Data updated- Website
- www.cssbuy.com
- Category
- Business Services
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 104 reviews
- Replies to negative
- 56% (48/86)
Do you own CSSBuy? Claim this profile for free and start replying to reviews.
About this business
Your #1 Shopping Agent, based in Hangzhou, China. Purchase billions of products with a few clicks. B2B and B2C support. We connect our customers worldwide to millions of sellers in China!
Written by the business, not verified by us.Is CSSBuy legit?
CSSBuy (www.cssbuy.com) has a 3.8 out of 5 rating on OK.one, based on 319 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 72% rate it 4 stars or higher while 25% give 1 star; The business has replied to 56% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the helpful staff, noting that representatives are always polite, attentive, and ready to assist with any questions that arise during the shopping process. People also mention that the delivery service is remarkably fast and reliable, ensuring that packages arrive safely right at their doors without trouble. However, some customers also noted unexpected extra service fees and extremely high shipping costs when trying to send their parcels abroad. A few reviewers experienced frustrating support interactions, mentioning unhelpful replies and unexpected delays that complicated their overall ordering experience significantly over time.
Auto-generated from all reviews of this business. For reference only.What people say
Great Customer Service!!!
Terrible First Experience with CSSBUY – Poor Customer Service and No Shipping Updates
This has been a very disappointing experience with CSSBUY, especially considering that this was my first purchase. I shipped my order on 29 September, and the estimated delivery time was supposed to be 7–15 days. However, I still haven't received any updates about my shipment, leaving me without any clear information about its whereabouts or when I can expect to receive it. I contacted customer support hoping for a proper explanation and a clear estimated delivery timeframe. Unfortunately, the only response I received was that the parcel had already been handed over to the shipping agent and that CSSBUY could do nothing about it. I understand that shipping delays can happen, but what I find unacceptable is the lack of transparency, the absence of updates, and the unwillingness to provide a clear timeframe or meaningful assistance. To make matters worse, the customer service experience was extremely poor. The representative I spoke with, Layee, was unable to provide a satisfactory solution or answer my questions properly. After making a payment and waiting patiently, I expected at least a reasonable level of customer support and communication. Instead, I was left feeling that nobody was willing to take responsibility for my issue. This has been a terrible first experience with CSSBUY. I hope they improve their shipping communication and customer service, because customers deserve clear answers, realistic delivery estimates, and proper assistance when something goes wrong.
Nice service.
they don't pay......
freebnb.in and all similar sites don't pay.... once you request withdraw, the block your account ....they discover bot / double account / etc / exactly in withdraw moments......they are extremely polite to explain the situation, but don't pay....so it is your decision to work or not with this site.....
COBRANÇA INDEVIDA
I had a very frustrating experience with CSSBuy. I already paid the shipping fee for my package. After the payment, CSSBuy informed me that they would not ship my package unless I deposited an additional 240.8 RMB into my account using another payment method such as Wise, Alipay or crypto. They claim that this extra amount is only for “verification” and will not be deducted, but this requirement was not clearly explained before I paid the shipping fee. I repeatedly asked them to either ship my package using the amount already paid, provide the exact official policy that requires this additional deposit, or refund the shipping fee. Instead, I keep receiving essentially the same response telling me to deposit more money. For me, the biggest problem is the lack of transparency. A customer should know about this kind of requirement before paying for shipping. I will update this review if CSSBuy provides a proper solution, ships my package without requiring an unexpected additional deposit, or issues a refund.
Recharge System just doesn't work
Recharge System just doesn't work. Tried to complete the "simple" recharge wallet submission via Wise payment. Caused an absolute headache as they were expecting a GBP payment, despite sending the funds in CNY/RMB. Customer service were painful to deal with, tried to tell me I hadn't sent enough money when they were showing me someone else's transfer. Made all the excuses under the sun about not being able to process the recharge. Stated their finance department weren't working, but then quoted responses from their finance department during customer service chat. If you're going to deal with them, just accept you'll be paying additional inflated conversion rates when paying via credit card. The wallet recharge process to try and save money isn't remotely worth the hassle.
Really good and trustworthy agent.
STAY OFF AND WARNING!
STAY OFF AND WARNING! I purchased few item on their website and they started charging me for storage, rehearsal, shipping , etc, charge after charge, I contacted their customer service and they went through the same process of charging for this and that,I finally gave up. It is a ripping off website and be AWARE , STAY OFF
One of best service
One of best service, they are the oldest in the market. Secure, fast and cheap. Great assistance
Happy with the service
Best Shipping agent out there.
In my opinion, Cssbuy is the best shipping agent out there. They have the cheapest shipping prices, and very fast support. I have nothing bad to say about them, and would recommend Cssbuy to anyone who wants a reliable shipping agent.
The service works fine you can use it…
The service works fine you can use it do do a ressel items and make some extra money or use to get some rare itens you want. I like so much im from brazil
better seller in china
A good company
Man, everything has gone smoothly for me so far; the staff took good photos, and the turnaround time for requests was fast—I haven't had any issues there. I hope it stays that way. God bless your company.
CSSBuy is a dishonest Chinese company that does not respect the legal rights of Brazilian buyers, do not buy from this company.
CSSBuy is a Chinese company that is extremely dishonest with buyers; I have videos and photos proving my order arrived destroyed due to their own negligence, even though I had paid for a fake insurance policy they offered. I lost 1,500 reais (300 dollars) because it was confirmed that they did not pack my product correctly or honestly. I do not recommend buying from this fraudulent company.
Barely passable experience
The website is extremely buggy and frustrating to use. Sometimes the wrong icon is displayed for an item. For example, a black T-shirt icon would show up when I selected a white T-shirt. This was CSSBuy’s fault and not an issue with the actual listing, and the misleading icon is actually what caused me to order the wrong color and ultimately return the T-shirt. The return process was another major problem. When I tried to return the item, I received little to no information about what was happening with it, and the return itself took an extremely long time. To make things worse, the amount eventually refunded to my account was at least four times less than what I originally paid. The refunded funds also took so long to appear that I had already shipped my parcel several days before the refund even showed up. Even then, the website wouldn't let me withdraw the remaining balance. Order notes were also unreliable, as they would simply disappear after placing an order. I had to contact support just to provide instructions for rehearsal packing, and despite doing so, the instructions weren't followed anyway. The shipping statuses were buggy as well and would often update days later than they should have, making it difficult to know what was actually happening with my parcel. The only reason I'm giving CSSBuy a very generous rating of 2 stars instead of 1 is because, somehow, my package did eventually arrive at my door, and CSSBuy had the lowest shipping prices compared with other agents at the time. I guess you get what you pay for.
Got a question about an order ,
Got a question about an order , They helped me directly and without being rude or anything, Been using them for a good time now and can recommend them, Staff is very fast with answers and helps with any questions. Can definitely recommend them, have not issues since im using them
The best and very fast
Reply from CSSBuy2026-08-31
Thank you for your review! Best regards, CSSBuy Team
its soo good!
Reply from CSSBuy2026-08-31
Thank you for your review! Best regards, CSSBuy Team
Superbuy Shopping
Kakobuy
SUGARGOO
Mulebuy
CNFans
JoyaGoo
Bbdbuy
Lovegobuy