Hops Review
I’ve been using CSSBuy’s service for years and have been a content creator for them for over a year now; I really couldn't ask for anything more, great managers and a really nice community team that’s always there to help.
About CSSBuy
Data updated- Website
- www.cssbuy.com
- Category
- Business Services
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 104 reviews
- Replies to negative
- 56% (48/86)
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About this business
Your #1 Shopping Agent, based in Hangzhou, China. Purchase billions of products with a few clicks. B2B and B2C support. We connect our customers worldwide to millions of sellers in China!
Written by the business, not verified by us.Is CSSBuy legit?
CSSBuy (www.cssbuy.com) has a 3.8 out of 5 rating on OK.one, based on 319 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 72% rate it 4 stars or higher while 25% give 1 star; The business has replied to 56% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the helpful staff, noting that representatives are always polite, attentive, and ready to assist with any questions that arise during the shopping process. People also mention that the delivery service is remarkably fast and reliable, ensuring that packages arrive safely right at their doors without trouble. However, some customers also noted unexpected extra service fees and extremely high shipping costs when trying to send their parcels abroad. A few reviewers experienced frustrating support interactions, mentioning unhelpful replies and unexpected delays that complicated their overall ordering experience significantly over time.
Auto-generated from all reviews of this business. For reference only.What people say
Best agent all time
Cheaper prices than most agents, 10/10
Reply from CSSBuy2026-08-04
Thanks for your great review!
Dishonest company
Dishonest company, they do no pay the insurance if something happen to your parcel, and their costumer service is horrible. Also amateur service to deal with your shipping do no trust.
Reply from CSSBuy2026-08-02
Hi Fernando, thanks for sharing your feedback. We’re sorry to hear about your experience and understand your frustration. Please reach out to our support team on Discord so we can look into this further and help resolve the issue as quickly as possible.
Extremely Disappointing Experience: Hidden Fees and Poor Customer Support
I rarely leave negative reviews, but my experience with CSSBuy has been incredibly frustrating. I feel compelled to warn others about the lack of transparency regarding fees and the consistently unhelpful nature of their support team. 1. Hidden Costs and Fee Structure Their fee structure is intentionally opaque. They use a proprietary exchange rate for CNY conversions that is significantly worse than the market rate—effectively a hidden surcharge—on top of their standard service fees. When I attempted to save costs by placing a "self-order," I encountered a major issue with insurance. Despite my package (item + shipping) totaling $806, their system limited my insurance coverage to only $162. They effectively valued my $762 item at $0 simply because I did not use their purchasing service. Support offered zero assistance or justification for this discrepancy. 2. Inconsistent and Non-Responsive Customer Service My communication with their team has been exhausting. It is clear that agents do not read tickets thoroughly, often responding to only one part of a message while ignoring the core concerns. Failure to follow instructions: I explicitly requested that my package dimensions stay within 24 × 24 × 10 cm to avoid higher shipping brackets. Despite the item’s retail box being only 17 × 17 × 6 cm, they initially claimed my request was "impossible." After escalating through Discord, they promised to accommodate me but ultimately shipped a package measuring 25 × 23 × 13 cm. They ignored the dimensions I specified entirely. Lack of transparency on shipping/customs: I sent several detailed inquiries regarding shipping a high-value ($760) phone to the EU, specifically asking about customs risks and tariff implications. These questions were completely ignored. I have spent over $150 in unnecessary fees and lost five full days of effort, only to be met with dismissive or non-existent support. I expected clear communication and professional service; instead, I was forced to repeat myself constantly with no resolution. If you are looking for a reliable agent, I strongly recommend looking elsewhere.
Reply from CSSBuy2026-08-02
Hi Octavian, Thanks for sharing your feedback. We’re sorry to hear about your experience and understand your frustration. Please reach out to our support team on Discord so we can look into this further and help resolve the issue as quickly as possible. Best, CSSBuy Support
Site very good
Site very good, delivery fast, service nice!
Reply from CSSBuy2026-07-16
Thank you for your review!
Solicitação de Seguro
I had an issue with a parcel that was unfortunately confiscated by customs. I had purchased CSSBuy insurance, and after contacting customer support, my claim was handled quickly and professionally. The insurance compensation was credited to my CSSBuy account without any problems, and I was able to place a new order immediately. I would especially like to thank Kot (KotBuddy) for the excellent customer service. He was polite, patient, and very helpful throughout the entire process. He answered all of my questions clearly and made sure my issue was resolved as quickly as possible. Overall, I have had a very positive experience with CSSBuy. They honored their insurance policy exactly as promised, which gave me even more confidence to continue using their service. I truly appreciate the professionalism, reliability, and dedication of the support team. Thank you very much, Kot, for your outstanding support! Best regards, @cleber1976
Reply from CSSBuy2026-07-16
Thank you for your review!
THE BEST AND MOST SECURE AGENT IN CHINA…
THE BEST AND MOST SECURE AGENT IN CHINA !! TOP
Reply from CSSBuy2026-07-16
Thank you for your review!
nice staff.
Reply from CSSBuy2026-07-16
Thank you for your review!
top experience
top, the support is effective and good site/app.
Reply from CSSBuy2026-07-16
Thank you for your review!
The Staff Team are amazing!They helped…
The Staff Team are amazing!They helped me a lot on a problem that i needed help!
Reply from CSSBuy2026-07-16
Thank you for your review!
The best agent!!
Reply from CSSBuy2026-07-16
Thank you for your review!
Llevo más de un mes reclamando un…
Llevo más de un mes reclamando un pedido que llegó incompleto. He enviado fotografías, videos, medidas de la caja y toda la evidencia que demuestra que faltan artículos en mi envío. Sin embargo, hasta la fecha no he recibido una solución satisfactoria ni el reconocimiento del problema. Mi experiencia con el servicio de atención al cliente ha sido muy decepcionante debido a la falta de respuesta efectiva para resolver este caso. I have been trying to resolve an issue with an incomplete order for over a month. I have provided photos, videos, package measurements, and other evidence showing that items are missing from my shipment. Despite this, I have not received a satisfactory resolution or acknowledgment of the issue. My experience with customer support has been very disappointing due to the lack of effective assistance in resolving this case.
Reply from CSSBuy2026-08-02
Hi Thiago, Thanks for sharing your feedback. We’re sorry to hear about the incomplete order and understand how frustrating this must be. Please contact our support team so we can review the photos, videos, and measurements you’ve provided and work toward a resolution. Best, CSSBuy Support
Scammers… can’t call it other way
Edit: They replied that it was "shipped." Yes—AT MY EXPENSE it was shipped to another shipping agency in China. Of course, they’re overcharging domestic shipping and delayed the whole process again!!!Not refunded my money so I have to process a chargeback + report to the relevant European consumer protection authorities . TERRIBLE SERVICES, avoid at all costs I used their services about 10 years ago, and the experience was excellent. At the time, they were just starting out, everything was well organized, and communication was fast and helpful. Over the past decade, they have clearly grown a lot, but unfortunately it seems they have chosen quantity over quality. This time, after I had already paid and my package was packed and ready to ship, they suddenly asked me to pay double the original shipping fee. When I asked why, they said it was because my package contained branded goods. What surprised me was that they packed the package themselves and even recommended this courier, yet apparently they didn't know the courier's restrictions beforehand. That should have been identified before I paid. Now my package is stuck with the courier, they keep demanding more money, and they refuse to answer my questions. Every response feels automated—I honestly feel like I'm talking to bots rather than real customer service representatives. I'm extremely disappointed with how this has been handled. It feels like customers are being pressured into paying unexpected additional fees after the fact!! BTW I’ve asked them for any direct contact, to provide me their WeChat and still haven’t heard anything back from them!! That’s my first Chinese agent not willing sharing WeChat!! Totally red flag, totally bots!!
Reply from CSSBuy2026-07-16
Dear customer, we're very sorry to hear about your negative experience. After reviewing your case, it looks like your parcel has already been shipped. We hope to please you again in the future
Inaccurate shipping estimates and hidden fees
Inaccurate shipping estimates and hidden fees! I spent $300 on shipping and specifically chose to remove all shoe boxes to save weight and space. After paying, they hit me with an unexpected $60 "volumetric weight" fee out of nowhere. Their system estimation is terrible, and customer support just replies with copy-paste explanations instead of helping. Terrible experience, beware of sudden price increases before your package ships!
Reply from CSSBuy2026-08-02
Hi Awdis, Thanks for sharing your feedback. We’re sorry to hear about the unexpected shipping fee and understand your frustration. Please contact our support team on Discord so we can review the order details and look into this further for you. Best, CSSBuy Support
Great option for buy in China.
Reply from CSSBuy2026-07-16
Thank you for your review!
Great service
Great service, fast support and successful refund. Thank you CSSBuy!
Reply from CSSBuy2026-07-16
Thank you for your review!
Nice app in import and export
Reply from CSSBuy2026-07-16
Thank you for your review!
INCOMPETENT…
these guys are so incompetent that they cant even refund my balance to my bank account. tried maybe 3 or 4 times and comtacted them atleast two times. The request gets failed and i cant receive my money- There is no explanation either. When i contacted them inwhich i explain the problem and give them my bank infos , i get dumb answers like "You can contact me if you have questions" like bro wtf did you even read my message?
Reply from CSSBuy2026-08-02
Hi M.E., Thanks for sharing your feedback. We’re sorry to hear about the refund issue and understand how frustrating this must be. Please contact our support team so we can review your request and help resolve this as quickly as possible. Best, CSSBuy Support
I like this app!
Reply from CSSBuy2026-07-16
Thank you for your review!
Great plataform
Reply from CSSBuy2026-07-16
Thank you for your review!
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