Scammers… can’t call it other way
Edit: They replied that it was "shipped." Yes—AT MY EXPENSE it was shipped to another shipping agency in China. Of course, they’re overcharging domestic shipping and delayed the whole process again!!!Not refunded my money so I have to process a chargeback + report to the relevant European consumer protection authorities . TERRIBLE SERVICES, avoid at all costs I used their services about 10 years ago, and the experience was excellent. At the time, they were just starting out, everything was well organized, and communication was fast and helpful. Over the past decade, they have clearly grown a lot, but unfortunately it seems they have chosen quantity over quality. This time, after I had already paid and my package was packed and ready to ship, they suddenly asked me to pay double the original shipping fee. When I asked why, they said it was because my package contained branded goods. What surprised me was that they packed the package themselves and even recommended this courier, yet apparently they didn't know the courier's restrictions beforehand. That should have been identified before I paid. Now my package is stuck with the courier, they keep demanding more money, and they refuse to answer my questions. Every response feels automated—I honestly feel like I'm talking to bots rather than real customer service representatives. I'm extremely disappointed with how this has been handled. It feels like customers are being pressured into paying unexpected additional fees after the fact!! BTW I’ve asked them for any direct contact, to provide me their WeChat and still haven’t heard anything back from them!! That’s my first Chinese agent not willing sharing WeChat!! Totally red flag, totally bots!!