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Is CSSBuy legit?
CSSBuy (www.cssbuy.com) has a 3.8 out of 5 rating on OK.one, based on 319 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 72% rate it 4 stars or higher while 25% give 1 star; The business has replied to 56% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the helpful staff, noting that representatives are always polite, attentive, and ready to assist with any questions that arise during the shopping process. People also mention that the delivery service is remarkably fast and reliable, ensuring that packages arrive safely right at their doors without trouble.
However, some customers also noted unexpected extra service fees and extremely high shipping costs when trying to send their parcels abroad. A few reviewers experienced frustrating support interactions, mentioning unhelpful replies and unexpected delays that complicated their overall ordering experience significantly over time.
Auto-generated from all reviews of this business. For reference only.
I very rarely write negative reviews but the experience I've had with this site has been awful. The website is so messy that it's difficult to use, to the point where you can't even find messages that they've sent to you!! I can get past that, though, since I know web design is messy. For a site that has everything in English, they absolutely do the bare minimum to try to understand you and clearly don't want to hire staff that will offer great customer support. Again, I can mostly get past that, since it's a Chinese company. However, my first problem arose when I bought a set of items, and one of the items was wrong. I tried to let them know, and they refused to see the problem. I sent them side by side photos comparing the item I ordered vs the one they received, explaining as clearly as possible how they ordered the wrong thing. Nope, they still didn't get it, and refused to fix the issue. Fine, whatever, I'll take the loss because I don't want them to send back the items to the seller out of my own pocket thanks. The next issue arose partially through fault of my own, as I didn't realise the 180 day storage period had almost expired on a couple of the orders, but not one other order. However, I couldn't submit the items to ship, so I sent them messages about it. I was ignored. I emailed about it. Also ignored. The 180 day period was then up, which means I'd have to pay for an extension fee. I sent them messages about the fee I'd now have to pay, and after another wait they finally responded saying that I'd need to recharge my balance (with no explanation about why I couldn't submit to ship in the first place). I recharged, then asked about the shipping process again. By the time they got back to me about that, the third order had also gone past the warehouse limit, which meant that I then had to message about extending the limit on that one, too. Finally, I was able to ship, but cssbuy stabbed one more nail in the coffin. One of the initial orders had now apparently been lost in their warehouse, and they didn't want to look for it but said that they would compensate me (though didn't tell me how). As of now, I'm still waiting on their next response but I'm not hopeful. I'll be surprised if I even get the items. Absolute con artists, bad communication, waste of time and money. Please don't bother using this site!!
Reply from CSSBuy2022-04-15
Hello Janice, I really apologise for your bad experience with our service! I must admit, our email service needs to be improved (and will be improved!), in the meantime, our discord server has risen exponentially, and almost any issue can be easily fixed when opening a ticket there.. If you would be so kind to open a ticket there and send us your username, it would mean the world to us! It hurts our soul knowing that a customer was not treated with utmost respect and care, and we would like to fix this for you.
Cheers.
Zoop
Agent didn't buy the right item, and they didn't bother to fully compensate me for it even though it was clearly their fault. Not recommended at all; suggest using a different agent.
Reply from CSSBuy2022-04-15
Hello ck,
I really apologise about this! Could you please open a ticket in our discord server stating the order id so we can help you further on this?
Cheers.
Zoop
I would give it zero stars if I could. Stay away from them. I wish I knew this before placing an order with them. They will place an order as you instructed but will also cancel on a whim without telling you the situation before they act. I had a two part pre-order that they cancelled as no item was shipped out for the first part (it was normal and stated in the listing) even though they asked me about it before the order was placed. Then they go - oops just order again. Like...dude...It's a limited pre-order! They only cancel after the pre-order period is over too to screw you over even more. Do yourself a favor and don't use them.
Update:
It gets worse. After that it sounds like they got themselves blacklisted from the store and all they know how to say is "sorry". They're literally not even trying.
Reply from CSSBuy2022-04-15
Hello Xiechuqi,
Sorry about the late reply, we've just set up our Trustpilot profile. I really apologise about what happened! I must admit, our service has improved by a lot since you wrote this feedback. We don't want to leave our customers with a bad experience, so could you please open a discord ticket so we can help you further on this?
Cheers.
Zoop
I ordered a screen.
Agent cssbuy said he can't buy these goods because it contains magnets and a battery ??????
After claiming that the products do not contain a battery and a magnet
accepted the purchase and lost the package ??????
They do not return the money because they are waiting for the package to be returned to the warehouse, but that is why they duly charge for the service that they did not perform, ie they did not send the goods by fedex post ??????
All in all, I ran out of money and goods.
Reply from CSSBuy2022-04-15
Hello Zoran,
some of our shipping methods do not allow magnets or batteries. Now, regarding the loss, it seems like that's an issue we can discuss on our discord server. Could you open a ticket there?
Cheers.
Zoop
Site is unusable, the English is so bad and the layout makes no sense. Cancelled an order because I didn't get back to them about something inconsequential, because the site was so badly designed that I couldn't find the messages.
Reply from CSSBuy2022-04-15
Hey Nill!
sorry you had a negative experience with us. We have completely changed our website's design after you left this review. I'd be interested in knowing your opinion and hopefully regain you as a customer!
Cheers.
Zoop
What a pore website. I bought a jacket from here 5 months ago and it has still not arrived. I can’t even get a refund, and payed a lot for that jacket. They are saying it can take up to 5 months to get my jacket or money because they apparently send it to another country.
Save your money, and NEVER buy anything, service is super bad. NEVER BUYING HERE AGAIN.
They told me I had to pay shipping for one order, i topped up my account by the right amount, then they said I had to pay by paypal, they sent me an invoice for 3 times the shipping bill, then took the money from the balance I topped up with from my account. That was one order.
My other time dealing with them, I sent over 200 dollars to them with my other card (different paypal, different address) which I explained because I didn't have enough money in my account and it was a christmas present, the payment went through on my end, yet they insisted the addresses must match for shipping( since when is this a thing.....? ever hear of buying a gift for someone online) and they insisted I would have to send the payment again and that they would refund me..... still waiting for the refund, I haven't paid the second time, I dont have the money! I need the refund to pay again, somehow this is a problem?!?!?
do not recommend, 0/10, they are robbers. Their reputation on fashionreps on reddit is completely lost as well, just use superbuy, wegobuy etc instead! Don't waste your time with these conmen.
They were pretty honest if you'd ask me, and customer service was quite good. My item wasn't available so they refunded my payment into my account. After I opened the chatbox I was helped very fast and the refund was put into my PayPal instantly.
I buyed t-shirt the shipping cost was 15$ to moldova, compared to aliexpress where you can get a t-shirt for 9-10$ shipping prices, overall compared to other agents they lie about the shipping cost and put extra costs i compared the same weight on 2 different agents, and it had the same parcel company, well cssbuy had 5$ on top for the same shipping method. They refuse to refund you if the item is older then 7 days, with is so bad, right now on June 10, i wanted to ship a t-shirt and they only had 1 shipping method compared to other agents where they had 5-10 available shipping methods. My tip is DO NOT BUY FROM CSSBUY. It's a waste of time and money.
Would rather drink bleach than order with them again
Cssbuy used to have the best shipping prices out there . Now on top of charging more they always do these additional transactions , their excuse always being volumetric weight. Excuse me what. Charging me 260 yuan 3 TIMES on top of the original amount? On top of them doing bait and switches with worse batches and straight up losing your order and not refunding you. DO NOT USE .
Cssbuy is bunch of pure dilettantes. Web is glitchy, they are super slow even about communication, always create some extra fees and making a lot of mistakes. They couldn't even send me an invoice with MY name on! At customs they didn't want to give me my package because of all this. Horrible experience not worth of money to pay for this amateur service.
No way to get money back from them or even use a credit to shop
Had a credit left over from prior purchase attempts and they have made it impossible to use the credit. First they said they couldn't "test the item once it arrived to make sure it worked," then when I said send it anyway, they said they the item was too difficult to ship and to wait until the covid crisis is over. When will that be, I wonder. They obviously have no intention of letting me use the credit (several hundred dollars)
The most shitiest china shopping agent ever, they lost my order and din't refund me. Their shipping prices are the most expensive out there. I had to pay 35$ shipping for a damn 4 $ t-shirt.They refuse to return my item.
Scammers. They "lose" my orders and refund me only 10%, even if I bought insurance. My orders always had missing items, and they told me I cannot prove they didn't send them. Last issue was I made my order and they offered a fake tracking number to try to scam me, I discovered it was tracking of another user. By the conversation I had with them was on purpose. WORST shopping service even, never but, BEWARE.
Cssbuy claims "to provide you with the worry-free online shopping experience from China - in other words a reseller.
Don't be fooled by this company and their refund/return policy. After purchasing close to 70 items valued over few thousand dollars - I had to seek a refund for one item - the correct item was ordered but the wrong item sent.
Even though CSSBUY agree the incorrect item was sent and I also showed pictures of what was ordered and what was sent - they refuse to provide a refund or even an exchange. And have just said bad luck - nothing they can do.
Even though the below refund or exchange policy is listed on their website - they refuse to do anything. What a load of rubbish CSSBUY is - not worth doing business with companies like this - when they put up words on their website that mean nothing and don't even actively display them in their work procedures) :
CSSBUY REFUND/EXCHANGE POLICY
Cssbuy is aiming to provide you with the worry-free online shopping experience. In order to ensure that you are shopping conveniently and safely with Cssbuy, we have established corresponding regulations and standards for each step, including products return / exchange.
A. Delivery errors, defectives or goods damage
When your order received with any one of the above stated issues, please take photos of the goods as well as the packing, and send the photos with proper deｓｃｒｉｐｔions to our customer service center. We will reply to you after process the problems.
B. Quality issue
When the goods you purchased by Cssbuy encounter quality problems after using, as long as they are still within the warranty period, and you have the original purchasing receipts and the quality assurance cards, you can entrust us to contact with the China merchants to apply for the products return / exchange for you.
For products that meet with the return or replacement requests, Cssbuy will take the responsibility of transportation for goods to be repaired or replaced by the Chinese merchants. As each merchant or manufacturer has its own post service strategy (as specified in the warranty card). Cssbuy cannot promise you that the manufacturer will fully satisfy your requirements; however, we will try our best to serve you in the best way.
Cssbuy provides the post service without any extra charges except for the transportation fees. Cssbuy reserves the right to reject returning or replacing for goods that are unqualified.
If any of the following circumstances occurs, we will not accept the goods you require for return / exchange:
a) Goods has been replaced, the original has been changed, or parts are missing
b) The opened commodities, such as software package, CDS, DVDS, tapes, etc.
c) The commodities with no original purchasing proof.
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