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CSSBuy

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319 reviews

3.8319 reviews
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About CSSBuy

Data updated
Website
www.cssbuy.com
Category
Business Services
Location
China
Status
Unclaimed
Last 12 months
104 reviews
Replies to negative
56% (48/86)
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About this business

Your #1 Shopping Agent, based in Hangzhou, China. Purchase billions of products with a few clicks. B2B and B2C support. We connect our customers worldwide to millions of sellers in China!

Written by the business, not verified by us.

Is CSSBuy legit?

CSSBuy (www.cssbuy.com) has a 3.8 out of 5 rating on OK.one, based on 319 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 72% rate it 4 stars or higher while 25% give 1 star; The business has replied to 56% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently praise the helpful staff, noting that representatives are always polite, attentive, and ready to assist with any questions that arise during the shopping process. People also mention that the delivery service is remarkably fast and reliable, ensuring that packages arrive safely right at their doors without trouble. However, some customers also noted unexpected extra service fees and extremely high shipping costs when trying to send their parcels abroad. A few reviewers experienced frustrating support interactions, mentioning unhelpful replies and unexpected delays that complicated their overall ordering experience significantly over time.

Auto-generated from all reviews of this business. For reference only.

What people say

Good prices, relatively long wait time

Takes some time to get the items, still waiting but overall good prices

Reply from CSSBuy2022-04-15

Thanks a lot for the feedback! When ordering items it can be tricky, because we're actually waiting for the seller to ship the items to us. So that is completely out of our control.

Epic

Not going to lie kinda depends on who you are talking to via the app/website or to the Staff on Dis. Yes some shipping methods are bad but that's on the current Pandemic and how their local Government is handling the situation.

My experience with css

My experience with css have been decent, their price point for shipping is awesome and budget friendly. They do lack certain things when it comes to services, but overall I am satisfied with their service.

Cssbuy review after 3 years

So, I've been using this agent since some time, over 200 shipped packages, overall it's pretty professional & relatively cheap. New redesign broke some elements on site, not critical but now instead of 1 click to track package I need to click on delivery method, then on tracking

Reply from CSSBuy2022-04-15

Thanks a lot for your feedback! We will try our best to improve our user experience in the next site updates.

Loyal customer for years

Been using cssbuy for Multiple years ive tried other but always came back. Quality photo reviews with proper lighting and measurements is what stands out next to fast response!

Amazing customer service but the orders…

Amazing customer service but the orders come in a little slow

Reply from CSSBuy2022-04-15

Thanks a lot for the feedback! When ordering items it can be tricky, because we're actually waiting for the seller to ship the items to us. So that is completely out of our control.

CSSBUY user experience

Overall experience is good. Had problems with refund but it was able to be resolved in a timely manner. I will be using them again for my next haul.

Reply from CSSBuy2022-04-15

Thanks a lot! Hopefully you won't have any issues in the future.

Fast and effective customer service

Fast and effective customer service, orders are a bit slow sometimes and purchasing agents get a little confused sometimes. Overall pretty good! One of the cheapest taobao agents as well :)

Reply from CSSBuy2022-04-15

Thanks a lot! We'll try our best to avoid any confusion in the future.

Positive opinion

First of all, very good communication, very kind people. Also, i can recommend pictures options, which is great. Mayber is there space for website improvement, also for app. But, in conclusion, very good service

Great App and Site

This is one of the best agent buyers due to its app where it was quite easy to go around. There is a support that can help if needed. Agents can help if needed. Missing the star due to some minor fixes needed such as the app bugging sometimes and some fees incurred

Best Agent

Superfast with getting my order to the warehouse, the first time using their site is very simple and they just updated their UI to make it more simple. Definitely, a solid agent and I look forward to my last 3 items hitting the warehouse so I can ship them out for the first time.

It's fine

It's fine, they are cheap and got SAL, the discord is decent and support is mostly acceptable. They rarely make mistakes, but if they make one it will be a big one (wich they mostly compensate). SAL is goated.

Cheaper than most agents, needs some improvement though.

shipped out 2 parcels so far, and compared to the agent i used before moving to cssbuy, the shipping was faster and i got more value for my money, they have a fast shipping line to my country compared to other agents that dont have this option and who also charge more to ship using the standard EUB line. both of my parcels arrived in 2 weeks exactly to my pickup point, and were not really expensive at all. however, with all those pros there are some cons, especially the agent taking more time to order my stuff compared to other agents, and the site being a bit buggy which needs some improvement. support team is useful, some quick support is available too on their discord server.

Parcel destroyed and no compensation

Reply from CSSBuy2022-04-15

Hello Federica, what had happened to your parcel is really unfortunate! Could you please reach out to us on our server so we could look further into this? Thanks! Zoop

CSSBuy: cheapest and worst agent

Sligthly less expensive than other agents (and a lot cheaper than others, to be fair), but in my opinion the worst one as well. Taking up days to buy items, mixing up orders, shipping wrong packages to you, customer service being extremely slow and rarely worth your time, UNUSABLE website (sometimes doesn't even load). Yeah, you're probably saving up a couple bucks, but to be fair, this ain't it chief.

Reply from CSSBuy2022-04-15

Hello Marcello, we really apologise about your negative experience with our service. Could you please reach out to us on our server so we could look further into this? Thanks! Zoop

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