Darwin's Natural Pet Products

Thank you for reaching out and sharing your feedback. I'm sorry to hear that Darwin's wasn't a good fit for your dogs and that you were frustrated with your experience. I reviewed your account and can confirm that you spoke with one of our Customer Care supervisors yesterday. Your account has been closed, and no future orders will be processed. If you still have unopened food on hand, you may want to consider donating it to a local shelter or rescue organization. We appreciate you giving Darwin's a try and wish you and your dogs all the best moving forward.

Hi Elaine, Thank you for your loyalty and for sharing your experience! We're so happy to hear that your dogs have been enjoying Darwin's for several years and that they're thriving on our food. Knowing that our products help keep pets happy and healthy means the world to us.

Hi Victoria, Thank you for your wonderful review! We're thrilled to hear that the delivery was quick and easy, and that your cats absolutely love their food. Nothing makes us happier than knowing we're helping keep pets happy and well-fed. We appreciate your support!

Thank you for your continued support and loyalty over the past 17 years. It means a great deal to us that you’ve trusted Darwin’s to help feed your pet for so many years. Customers like you are the reason we do what we do, and we’re grateful to be part of your pet’s journey. Thank you for being a valued member of the Darwin’s family and for taking the time to share your experience. We look forward to serving you for many years to come!

Hi Renee, We’re very sorry to hear that your box arrived damaged and crushed. Although we’re glad the food remained frozen, we understand how concerning it is to receive an order in that condition. A member of our Customer Care team will be reaching out to you shortly to gather more information and ensure any concerns are addressed. Thank you for bringing this to our attention. We value your feedback and appreciate the opportunity to make things right.

Hi Sonia, Thank you for your wonderful review! We're thrilled to hear you think Darwin's offers great products and is the best brand. Providing high-quality nutrition for pets is our top priority, and your support means so much to us. Thank you for being part of the Darwin's family!

Hi Susan, Thank you for being part of the Darwin's family for over a decade! We're honored to have earned your trust through the years and truly appreciate your thoughtful feedback. It's wonderful to hear that your two discerning cats give our raw meals a 5-star rating! We also appreciate you highlighting the improvements to our shipping experience. We're committed to providing both exceptional nutrition and reliable service, and we're delighted that UPS delivery has made a positive difference for you. Thank you for your continued support and dedication to your cats' well-being.

Hi Tatsiana, Thank you so much for your kind review! We're thrilled to hear that your cats love Darwin's raw food. Providing nutritious, high-quality meals that pets enjoy is what we're all about. We appreciate your support and look forward to keeping your feline friends happy and healthy!

Hi Karen, Thank you so much for your kind words! We're thrilled to hear that you've had a wonderful experience with our customer service team. Providing exceptional support is just as important to us as providing high-quality nutrition for pets, so your feedback truly means a lot. We appreciate your support and thank you for choosing Darwin's!

Hi Joyce, Thank you for sharing! We're delighted to hear that Bo loves our beef recipe. There's nothing better than knowing our meals are a hit with our four-legged customers! Thank you for trusting Darwin's to help keep Bo happy, healthy, and well-nourished.

Hi Jennifer, Thank you for your kind words! We're so happy to hear that Darwin's has been a great fit for your dog. Finding the right food can be especially challenging when dealing with allergies and sensitivities, so it means a lot to know our meals have helped. We're honored to be part of your dog's health journey and appreciate your trust in Darwin's. Give your pup some extra love from us!

Hi Robin, Thank you for the kind words! It's great to hear that our customer service team was able to help with selecting the right recipe, portioning, and pricing information. We love making the process as easy as possible for pet parents, and we're even happier knowing your dogs are enjoying their meals. Thanks for being part of the Darwin's family!

Hi Kirsten, Thank you for being a valued Darwin's customer for so many years! We're delighted to hear that managing your recurring orders has been simple and convenient, whether adjusting shipments or placing orders on hold when needed. It's also wonderful to know our customer service team has provided excellent support along the way. We appreciate your trust and continued support!

Hi, Thank you for your honest review! We're so glad you trust our ingredients and enjoy the convenience of having Darwin's delivered to your door. We certainly understand the desire for lower prices, and we're grateful for your understanding and continued support. It means a lot to us!

Hi Jamie, Thank you for sharing your experience! It's great to know that your food arrives frozen and in excellent condition, even in high temperatures. Providing safe, reliable delivery is a top priority for us, and we're glad it's making a difference. Thanks for choosing Darwin's!

Hi James, Thank you for the kind feedback! It's wonderful to know that you've had such a positive experience with Darwin's. We appreciate your trust and look forward to serving you and your furry family for years to come

Hi Shelly, Thank you for the kind words! It means so much to know that you've had positive experiences with our team. We're always happy to help and are thrilled that you've found our customer service friendly and supportive. Your encouragement truly brightens our day. Thank you for being part of the Darwin's family!

Hi Lorriann, Thank you for sharing Logan's story with us! Hearing that you've trusted Darwin's since 2018 and that Logan has thrived on our food is incredibly rewarding. We understand that preparing raw meals from scratch isn't always practical, so we're grateful to provide a solution you can rely on with confidence. Thank you for being such a loyal customer and for your heartfelt feedback.