Dreamstime

Thank you for your review!

Thank you for your review!

Thank you for taking the time to share your experience. We genuinely appreciate feedback like this, even when it’s critical, as it helps us understand where expectations may not have been met. We’re sorry to hear that the free trial did not work the way you expected. To clarify, the purpose of our trial is to allow users to explore the Dreamstime library, test search functionality, and preview images before committing to a paid plan. During the trial period, images are provided with watermarks so users can evaluate suitability before licensing them for final use. We understand, however, that this distinction may not have been clear enough at the point of sign-up. Your point about transparency is important. While the trial terms are outlined on our website, we recognize that the wording may lead some users to reasonably expect fully usable, non-watermarked downloads. We are actively reviewing how this information is presented to ensure it is clearer and sets accurate expectations from the start. Regarding payment details, these are requested during sign-up to allow a seamless transition should a user choose to continue, but no charges are made during the trial period. We take data protection seriously, and all personal and payment information is handled in accordance with strict security and privacy standards. I have personally made sure your payment details have been removed from our system(s). Please write at [email protected] so we can sort this out. We’re sorry that this experience left you feeling misled — that’s never our intention. If you’d like, our support team would be happy to review your account or discuss available options. Thank you again for raising these concerns and helping us improve.

"Hi kontur-vid, Thank you so much for your positive feedback! We're delighted to hear that you're enjoying our fast verification, quick payouts, and user-friendly platform. Your satisfaction means a lot to us. We understand that uploading additional vector files can be a bit cumbersome, and we’re actively working on ways to streamline this process. Your input is invaluable, and we're committed to improving your experience. Regarding your interest in more sales, we’re constantly exploring new strategies to help our users boost visibility. Keep an eye out for upcoming features, and please feel free to share any ideas you have. Thanks again for your comments and for being a part of our community! Best regards, The Dreamstime team

Hi Scott, thanks for the detailed feedback. Just to add some context: an average payout around $0.35 per download is actually quite competitive compared to many other agencies—especially for subscription downloads, where royalties are often lower across the industry. Larger royalties do tend to be less frequent because they usually come from on‑demand/credit purchases or extended licenses. That said, we understand your point, and we’d be happy to look at your recent sales mix (subscription vs. on‑demand/extended) and your portfolio to see if there are ways to increase the share of higher-paying downloads. If you’d like, send us your Dreamstime username via [email protected] and we’ll take a look.

Thanks for your review and for sharing both the positive experience and the issue you ran into. We’re sorry that one of your top images was removed without a clear explanation—especially after it had been online for years and then was deleted again after re-upload. That’s not the experience we want you to have, and we understand how frustrating that is. In some cases, older files can be removed due to updated licensing/compliance requirements, a rights/ownership concern, or a system/DMCA-related flag, but you should always be given a reason (or at least a case reference) when you ask. If you’re willing, please contact us at [email protected] with your contributor username and either the image ID(s) or the filename/title. We’ll look up the moderation history and tell you exactly why it was taken down, and whether it can be reinstated or what changes are needed to keep it online. We’re glad approvals and payouts have otherwise been smooth, and we appreciate you working with us to get this resolved.

Thank you for your review!