I'm really sorry to hear about this experience. It sounds frustrating and I apologize for any inconvenience caused. Please reach out to our customer service team so they can address this issue and assist you with canceling your subscription. We appreciate your feedback and will work to improve the clarity of our offers and cancellation process. Thank you for bringing this to our attention.
Thank you for your wonderful feedback! We’re so glad to hear that our team could assist you promptly and professionally. Customer satisfaction is our top priority, and it’s great to know we met your expectations. If you have any more questions or need further assistance, please don’t hesitate to reach out. We’re here for you!
Thank you for sharing your experience! We’re delighted to hear that our team could assist you promptly and effectively. Ensuring clarity and providing step-by-step guidance is important to us, and it’s wonderful to know that you were satisfied with the outcome. We look forward to helping you find the perfect photos in the future! If you have any more questions or need assistance, feel free to reach out anytime.
尽管我在到期日之前（到期前三天）取消了免费试用，但还是被收取了费用。原因是由于突发的紧急生活事件即将发生，我当时无法使用任何图像。
禁用自动续订后，我什至收到一封电子邮件要求重新订阅，否则将失去福利。但是当我今天登录时，自动续订仍然处于关闭状态，不知何故，订阅仍然续订，并且我因明确取消的某些内容而被收取费用。目前看来其他几个用途也有这个问题。我在服务条款中也没有看到此类费用的提及，并且在其 TOS 中提到的“付款资料”页面下取消了自动续订（因此这很可能是该网站的一个错误）
我没有使用新的订阅，它保持不变。我已经通过平台和向评论地址发送电子邮件联系了支持人员，目前正在等待回复。
非常感谢您提供一些帮助来解决此问题。当出现任何新的更新时，我将相应地更改此评论和评级。
Dreamstime 回复2026-04-14
We're truly sorry for the inconvenience you've experienced. It seems there may have been a technical issue with the cancellation process. We understand how frustrating this must be, especially amidst urgent life matters. Our support team is actively looking into your case to ensure it’s resolved quickly.
Pleae contact us at [email protected] so we can manage this situation.
Please rest assured that we are committed to addressing this and providing you with a refund. We'll prioritize your request and keep you updated via email. We appreciate your patience and feedback, which helps us improve our services. Thank you for bringing this to our attention.
We're sorry for the frustration you've experienced. The intention of the free trial, even with watermarked images, is to provide an overview of our library. However, an unexpected charge is not acceptable, and we want to make things right.
Please contact our customer support team directly so we can review your account and issue a refund promptly. Thank you for your feedback—we're committed to improving our services.
We're sorry to hear about your experience. The free trial does have certain limitations, like watermarked images, to give you a preview of our offerings. It’s concerning to hear about the unauthorized charge, and we want to resolve this for you swiftly.
Please reach out to [email protected] so we can investigate the issue and process a refund. Your feedback is important to us, and we're committed to ensuring your satisfaction. Thank you for bringing this to our attention.
Hi, Jilly
Please contact us at [email protected] so we can manage this situation, please.
M
Mike · 写过 1 条评价 · 体验于 2026-04-08 ·
★★★★★
非常简单但又非常说明问题
Dreamstime 回复2026-04-14
Thank you for your review!
V
Virgil Sociu · 写过 1 条评价 · 体验于 2026-04-06 ·
★★★★★
你用 15 张免费照片欺骗了我……
你用 15 张免费照片欺骗了我，然后向我收费。
Dreamstime 回复2026-04-14
We're sorry for any confusion with the trial. It seems there may have been an upgrade during your free trial period. Please contact our customer support team so we can review your account and assist with a resolution. We appreciate your feedback and are here to help.
LE: I can see my colleagues already refunded you for the upgrade in the free trial, please update your review accordingly.
E
Emiliano Planas · 写过 1 条评价 · 体验于 2026-04-05 ·
★★★★★
美丽的壁纸图片。
Dreamstime 回复2026-04-07
Thank you for your review! Glad you liked it!
J
Juro · 写过 1 条评价 · 体验于 2026-04-06 ·
★★★★★
最佳客户服务汤姆·坦普尔曼……
最好的客户服务汤姆·坦普尔曼再次感谢您！
Dreamstime 回复2026-04-07
Thank you for your review!
Tom is an absolute rock star!
I'm really sorry to hear about your experience. We strive to provide clear information about our trial and charges, and it seems like there might have been some confusion. Please reach out to us directly at [email protected] , and we'll do our best to resolve this issue promptly. Your feedback is invaluable in helping us improve our services. Thank you for bringing this to our attention.
