Dreamstime (www.dreamstime.com) has a 3.5 out of 5 rating on OK.one, based on 107 user reviews collected here. It is listed under Media & Publishing and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 31% give 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-10.
I would not recommend this company. If you sign up there is no way to cancel. You call and fill out form on the site and no one answers or calls back. I had to go to the BBB site to find an additional number to cancel. NEVER again.
This is the stupidest company I have dealt with, and tried to get help from. Even when they answer you by email, they make it confusing.
Multilingual service, very up-to-date. And even though I use artificial intelligence, I still use dreamstime.com. I sometimes retouch photos with AI, but I don't intend to abandon the service I've been using for years.
Easy and affordable, always-Thank You!
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It appears that Dreamstime is one of those websites whose main business model revolves around making it too difficult to leave once they've got you. First, note that the free trial has no value, as images you download are watermarked. You also cannot delete your account if you have any activity on it (i.e. if you download even that single image you wanted in the first place). I have contacted customer service to delete my account as I'm not comfortable with having my bank details stored by them. Lastly, and most egregiously, the site makes it very difficult to cancel your subscription (regardless of what the feedback from them on this website says). From memory, you have to go 'My Account', then 'Plan Management', then, counter-intuitively, press 'Upgrade my plans' (or something like that), then scroll down to find the button on the bottom left that says 'turn off auto renew' or 'cancel plan' (can't remember which one it is), then scroll down on the 'are you sure?' popup, then press 'turn off auto renew'. The website will try to direct you to pausing your membership, which is not what you want. As others have said, it's a pretty scummy way of doing business.
Hi John, Thank you for sharing your detailed feedback. I'm sorry to hear about your frustrating experience with the free trial and account management on Dreamstime. Your points about the watermarked images and complex cancellation process are important, and I'll definitely bring them to the attention of the team. It's crucial for platforms to ensure transparency and ease in managing subscriptions. I appreciate your candor and will work towards making these processes clearer and more user-friendly. Thank you for your insights. The Dreamstime team
filling excited for first payment and bill
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I made a mistake in my ordering and set up a monthly package rather than a single purchase. When I wrote to customer support, the matter was resolved and my money refunded within 24 hours. Excellent service and very different from a similar problem with Adobe a coupld of years ago
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Cookie was patient, pleasant, helpful and extremely efficient. She walked me through the process to facilitate my purchase of the absolute perfect image for my creative project. She deserves recognition from the management team as a consumer facing superstar for the Dreamstime brand. This was an exceptional customer experience. Thank you Cookie!!!
Thank you for your review! We will make sure Cookie hears about your feedback!
For sellers it takes a long time to withdraw the money with the $100 mark. Adobe Stock is much better.
Hi Luke, Thank you for your honest feedback. I'm sorry to hear about the challenges with the withdrawal process. It's great to know Adobe Stock has been working well for you. Your point about the $100 threshold is valid and could definitely be improved to support sellers better. We have to keep it for the moment because of the banking fees. Thanks again for sharing your experience! Best regards, The Dreamstime team
On July 23, 2026, I’ll have been with Dreamstime for exactly two years. I like it because the process is straightforward and systematic—from uploading photos to tagging them—and the reviews are quick. The thing I like least is that, so far, none of my works have been purchased. However, I’m still excited to be part of Dreamstime. One area that could be improved, if possible, is removing the purchase threshold so that contributors can withdraw their earnings regardless of the amount.
Hi Setyo, Thank you for sharing your experience with Dreamstime! I’m glad to hear you find the process straightforward and efficient. I understand it can be discouraging not to see sales yet, but keeping the enthusiasm is key. Your suggestion regarding the purchase threshold is a great idea and could certainly benefit many contributors but for the moment we have to keep it because of the banking fees. Thanks again for your insights and best of luck with your photography! Best, The Dreamstime team
Such amazing, prompt and professional service. Love Dreamstime!
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Thank you kindly!
I got charged twice on the same day for the same subscription. I dont know how. I tried to get the money back through my bank instead of with them becuase I couldnt find a way to contact them directly. However, they said that because I contacted my bank first they refused to give me the money back even when they agree it was a mistake. I cancel the automatic renewal, but I was charged again 3 months after. This one they send me my money back, but there is something wrong with the website if it can charge you anytime as soon as it has your bank details.
DearFernando , Thank you for reaching out and sharing your experience. We're truly sorry to hear about the inconvenience you faced. Please know that unauthorized charges are not something we take lightly, and we’re committed to resolving any issues promptly. We apologize for any difficulty you encountered in trying to reach us directly. Typically, our support team can be contacted through our website or customer service email, and we're here to assist. Regarding the charges, it sounds like there might have been a system error, and we appreciate you bringing this to our attention. We also understand your frustration with the automatic renewal and are glad to hear you received a refund for the most recent charge. To ensure the security and satisfaction of all our customers, we are taking your feedback seriously to investigate and prevent future issues. We invite you to reach back out to our [email protected] so we can personally assist you and ensure everything is resolved to your satisfaction. Your feedback is invaluable, and we’re here to help. Warm regards, The Dreamstime team
Avoid Dreamstime. I requested that Dreamstime close my account, remove all of my files, and pay my outstanding contributor balance. Instead, they refused to pay my remaining earnings and told me they would only close my account after I manually disabled every single file. There is no bulk option. Every file has to be disabled individually through multiple clicks, making it an extremely time-consuming and frustrating process for anyone with a large portfolio. I eventually had to use third-party software just to disable my own files. My account now appears to be closed, but I received no confirmation that my files were removed, and I never received my outstanding earnings. Dreamstime kept money that I had earned and made it unnecessarily difficult to remove my work from the platform. The company is headquartered in Ukraine, I have no confidence that contributors' copyrights or earnings are respected, and corruption is a norm. This has been one of the worst experiences I've had with any stock agency. I would never upload there again and strongly recommend that photographers and artists avoid Dreamstime. I only submited several hundred assets to test the platform.
Hi Krzysztof, In our T&C is very clear that you can withdraw 100$ or more (because of the transfer fees) . Company HQ is not in Ukraine and we pay for every image downloaded. Please write on your experience to [email protected] so we can make sure everything is worked out.
I’ve trusted this company since 2010. It is extremely easy to sell and purchase high quality images with this trusted company. I only sell Exclusively through Dreamstime and I always find the best photos online by other Dreamstime photographers. In an ever changing world, this company is standing the test of time and delivering high quality experiences and images!
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100% satisfied with dreamstime as an exclusive photographer... I never imagined that I would get such an exposure and revenue... Thank you DT! :-)
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As you suggested, I emailed you on June 22nd asking for help with closing my account, but I have received no response as of today, June 30th.
Hi Jacques, I can see you were answered on July 2nd , "Hi, All your photos have been disabled (they are not reachable on any search, not visible on internet, they might be available for those who purchased it to redownload if necessary) . "
Great platform for creative contributors! The user interface is highly intuitive, and the image submission process is very smooth and straightforward. It’s a fantastic global marketplace to showcase high-quality creative assets. Highly recommended!
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