DriversEd.com

Hi Brian! Thank you for your feedback! We completely understand how upsetting unexpected charges can be, and we want to help clear things up. Our roadside assistance subscription is optional and can only be added by opting in during checkout; it’s never automatically included. Some customers choose it because it lowers the upfront course cost, but it can be canceled at any time, including during the free trial period, to avoid future charges. We’d love to help get everything sorted out for you. Please reach out to us at [email protected], and our team will make sure your account and charges are fully reviewed and handled.

Thank you for this, Nicholas! We’re so glad the course feels simple and easy to follow — and that those pop-up quizzes are doing their job! Learning that actually sticks is always the goal. Appreciate you sharing!

Thank you so much for sharing this with us! We are truly sorry for your loss. It means a lot that you trusted us during such a tender time in your life. Taking this step is incredibly brave, and we’re honored to be part of your journey as you build confidence and independence. Please know you’re not alone—we’re cheering you on every step of the way!!

Hi Oprah! Thank you for your feedback! We’re glad to hear that you found the course easy to use and accessible for learners of all levels. That’s exactly what we aim for! If you ever need any support, feel free to reach out to us at [email protected].

Hi Jennifer! Thank you for sharing your feedback with us. We’re truly sorry to hear about your and your teen’s frustrating experience with the course. We completely understand how discouraging it can be when timers or lessons don’t work as expected, and we appreciate you taking the time to share such detailed feedback. We’re always looking for ways to improve the experience. It also sounds like some of the issues you mentioned may be related to a browser or device error, which we can definitely help troubleshoot. Our support team can walk you through a few quick steps to resolve those timer and progress issues. As for your refund request, we’re not able to honor a partial refund, but we do offer full refunds within 30 days of purchase as long as the course has not been completed. If you’d like us to take a closer look at the tech issues or your account, please reach out to us at [email protected]— we’d be happy to help.