Thank you for sharing your experience. We understand how frustrating it can be to spend significantly more time than expected completing the course, especially when you're trying to plan around your daughter's schedule. The 30 hours refers to the required amount of course instruction, but because the course is self-paced, the total time to complete it can vary depending on reading speed, videos, assessments, and time spent reviewing the material. We appreciate your feedback about the timer and overall completion time, and we'll be sure to share it with our team. If you'd like us to look into your daughter's specific course progress, please reach out to us at [email protected].
Thank you for taking the time to share your experience. We're sorry to hear your expectations weren't met, and we understand how frustrating it can be when there's confusion about what's included with a purchase. We appreciate your feedback regarding both the Smart Practice feature and your interaction with our support team, and we'll be sure to share it with the appropriate team. If you'd like us to review your order or discuss your experience further, please reach out to us at [email protected]. We'd be happy to help.
We're sorry to hear how frustrating this experience has been, Rudy.我们理解取消订阅遇到困难是多么令人沮丧,而这绝不是我们希望任何人拥有的体验。
Our team is happy to help review your account, confirm your subscription status, and assist with any cancellation or billing questions. Please email us at [email protected] with the email address associated with your account, and we'll look into this as quickly as possible.
We appreciate you sharing your feedback, as it helps us identify opportunities to improve the experience for all of our students.
We appreciate your feedback and are glad our service met your needs affordably, Riley.我们理解您对课程形式以及无法出于学习目的重新参加测验的担忧。我们一直在寻找改善学习体验的方法。您可以随时通过[email protected] 与我们联系,寻求任何建议或我们可以改进的方法。谢谢!