eFax（www.efax.com）在 OK.one 的综合评分为 4.1 分（满分 5 分），基于本站收录的 100 条用户评价，属于健康与医疗分类，口碑良好。78% 的评价为 4 星及以上，19% 为 1 星；商家回复了 100% 的差评。数据最后更新于 2026-08-10。
无法取消我的帐户，糟糕的客户服务无法提供帮助。
Hello Enric, We are very sorry to hear about your experience and apologize for the frustration this has caused. Please send us your account information from the primary email address on file to: [email protected], and we will be happy to review your account and resolve this matter promptly. Thank you, eFax Support Team ^MQ
我的支持代理人伊丽莎白五世 eFax/MyFax 多语言客户服务顾问 ref:!00D3001Siv.!500Vu0glkqQ:ref，非常友好，易于理解，并且完全有能力执行我的请求，即使它是取消我现在不需要的电子传真帐户。当我需要传真时这很棒，但我退休了等等。不管怎样，很高兴看到电子传真有伊丽莎白这样的杰出人物！
Thank you so much for your excellent feedback, Paul. We are very happy to hear that Elizabeth provided you with excellent support, and should you require any assistance, please do not hesitate to reach out to us at [email protected], and we would be happy to assist! Thanks again and happy holidays! eFax Support Team ^RA
Iraia 非常细心、专业，立即理解了我的问题。 让 Iraia 留在您的客户支持团队中，因为她真正代表了 EFAX 公司的形象......:-)) 真诚的， 詹姆斯·洛克哈特
Hello James, Thank you for taking the time to leave us a 5-star review. We truly appreciate you sharing your experience, and we are very happy to hear that Iraia was professional and helpful in resolving your request. If you need any further assistance, please feel free to message us at [email protected], and we’ll be happy to help! Many Thanks, eFax Support Team ^MQ
Consensus Cloud Solutions, Inc 或 eFax 宣传称，他们提供 7 天免费试用期，最多可发送 170 页传真。 然而，在正确取消之前，我因发送 85 页而被不当收取 10 美元，之后我被告知 eFax 实际上是按分钟收费的。 他们的网页上没有列出这一点。 事实上，一切都在几分钟内完成，尽管他们确实试图吹嘘自己的速度，系统每页传真大约需要 1 分钟。 在查看其网站上的所有内容时，它不会在哪里跟踪您使用的分钟数 - 仅跟踪页面。 系统没有时钟，也没有记录每个传真所使用的分钟数。 电子邮件确认仅列出页面，消费者自然会认为您按页付费 - 这就是他们的条款和条件的实际内容。 有许多网站可供使用，但这个网站不值得信任。 这是一种典型的诱饵和欺骗性商业行为，因为 200 多名花时间向 BBB 投诉的人强调了欺骗性的计费流程以及按分钟计费的流程（不是在其网站上的任何地方）而不是页面（其条款和条件所说的）。 无法知道您还有多少分钟或传真需要多长时间。 为了避免被骗，请跳过这家公司。
Hello Deric, this is not the experience that we wish you to have. We would like to assure you that all of the information regarding our service is available via our service terms, and support can also provide you with additional information if necessary. If you require further assistance regarding your account, please do not hesitate to reach out to us at [email protected], and we would be happy to assist! Sincerely, eFax Support Team ^RA
可怕。我在 10 月份的账单后取消了，但仍收到 11 月份的账单。即使我的活动为零，他们也拒绝退款。我不会使用这个过时的软件。离岸客服团队没用。品牌不好，体验不好。
Hello Dustin, our service will process payment if your account remains active. If you require further assistance in reviewing your account, please do not hesitate to reach out to us at [email protected], and we would be happy to assist! Sincerely, eFax Support Team ^RA
值得信赖的公司！他们很快回复了您的电子邮件并为我遇到的问题提供了解决方案。谢谢。
Thank you so much for your excellent feedback, Dynette, and you are very welcome! We are very pleased to hear that you are happy with our service, and should you require any assistance, please do not hesitate to reach out to us at [email protected], and we would be happy to assist! Thanks again and happy holidays! eFax Support Team ^RA
联系客户服务取消是不可能的，一旦我这样做了，他们就会责怪我没有更加努力或在周末花时间去做。 我多次尝试重置密码，但都没有成功，所以我无法在线取消。
Hello Heather, We are very sorry to hear about your experience and apologize for the frustration this has caused. Please send us your account information from the primary email address on file to [email protected], and we will be happy to review your account and resolve this matter promptly. Many Thanks, eFax Support Team ^MQ
明很棒。 他发现了问题所在。 当我重新发送传真时，他在线等待。 当我收到一封邮件说传真发送成功后，他就挂断了我们的电话。
Thank you for taking the time to leave us a 5-star review. We truly appreciate you sharing your experience, and we are very happy to hear that Minh was helpful in resolving your request. If you need any further assistance, please feel free to message us at [email protected], and we’ll be happy to help! Many Thanks, eFax Support Team ^MQ
客户服务专业、高效。 我打电话时没有等待时间。 我的问题在不到五分钟内就得到了解决。干得好！！！ :)
Thank you so much for your excellent feedback. We are very pleased to hear that our customer service agent Elizabeth provided you with excellent and quick service, and we will ensure to forward your feedback. Should you require further assistance, please feel free to message us at [email protected] with your account details and we would be happy to assist! Thank you, eFax Support Team ^MQ
今天我从 Eveldina 那里得到的服务非常好；她立即专业地解决了我的问题，所以我只能祝贺她。 卡洛斯·路易斯·帕卡宁斯
Hello Carlos, Thank you so much for your wonderful feedback. We are very pleased to hear about your excellent experience with Eveldina. We appreciate your time in sharing your experience, and should you require any assistance, please do not hesitate to message us at [email protected], and we would be happy to assist! Thanks you. eFax Support Team ^MQ
Megha 提供了非凡的客户服务！她耐心地解释了为什么我在发送电子传真时遇到困难，帮助我理解问题，并教我如何正确地做到这一点。她确保我永远不会感到匆忙，花时间解决我所有的担忧，并为问题提供解决方案，以免问题再次发生。 最重要的是，梅加在整个过程中表现出了善良和同情心。总的来说，她的专业精神和对客户满意度的奉献精神给我留下了深刻的印象。
Hello Wendy, Thank you so much for your great feedback. We are very happy to hear that Megha provided you with extraordinary customer service, and we will be sure to share your kind words with Megha. Should you need any further assistance, please feel free to reach out to us at: [email protected] with your account details, and we’ll be happy to assist. Thank you, eFax Support Team ^MQ
Raffaele 是我们的 eFax 客户服务代表，他出色地高效、专业地处理了我们的请求。 很高兴与他交谈并让他处理我们的帐户。高度赞扬他成功的商业风范。 认真地， 达夫·迈尔
Hello Duff, Thank you so much for your great feedback. We are very happy to hear that Raffaele provided you with great service and resolve your matter efficiently and professionally, and we will be sure to share your kind words with Raffaele. Should you need any further assistance, please feel free to reach out to us at: [email protected] with your account details, and we’ll be happy to assist. Thank you, eFax Support Team ^MQ
明获得 5 颗星。 eFax 获得 3。 eFax 服务很棒，但我不久前取消了订阅，才发现我的卡仍在收费。 Minh 能够查询我的帐户，并且确实能够发现我不久前已经取消了我的帐户。他确认了取消，并在我不应该被收取费用的时间段内提交了退款请求。
Hello Leiola, Thank you for taking the time to leave us a 4-star review. We truly appreciate you sharing your experience, and we’re very happy to hear that Minh was helpful in resolving your request and successfully canceled your account. If you need any further assistance, please feel free to message us at [email protected], and we’ll be happy to help! Many Thanks, eFax Support Team ^MQ
他们没有简单的方法来取消您的帐户。你必须打电话给他们，当你告诉他们你需要取消时，他们会让你永远等待，然后挂断电话。 他们出于某种原因增加了荒谬的 5 美元“滞纳金”费用。 您可以在 4 个月内轻松花掉 100 美元，几乎不需要花钱。他们也不会退款。
Hello Shaun. Cancellation via your online website login, Phone or Chat Support is available with our service. Regardling Late Fees, as the name implies, if service payments were not made on the payment due date, Late Fees are applied on the account. If you have not reached out to support, please do not hesitate to message us via email at [email protected] with your account details and we would be happy to assist! Sincerely, eFax Support Team ^RA
Stefan 是一位非常友善且专业的客户支持人员，他关心我的问题并解决了它。我是一个满意的顾客。谢谢斯特凡
Hello Robyn, Thank you for your feedback. We are very glad to hear that Stefan was able to assist you and resolve your request. We also appreciate you taking the time to share your experience. Should you need any further assistance, please don’t hesitate to contact us at [email protected] , and we’ll be happy to help. Thank you, eFax Support Team ^MQ
完全没用。 我的传真无法发送，支持人员中没有人知道原因。 结果我的照片的 dpi 太高了。 显然，由于传真失败，系统知道这一点，但我必须自己解决这个问题。 然后，我尝试向佛罗里达州的一个号码发送传真，但无法发送，因为“长途费太高”。
Hello Russ, We are sorry to hear about the issues you experienced. Please note that our system can handle files up to 10 MB in the app and 18 MB on the portal. If a file exceeds these limits, the system will notify you to reduce the file size before sending. For long distance faxes outside of North America (Canada and the U.S.), please follow the appropriate dialing rules. When sending a fax within the U.S. or Canada, you must always include the “1” in front of the area code to ensure the fax goes through. If you need any assistance, please message us at: [email protected], and we will be happy to help. Thank you, eFax Support Team ^MQ
由于我们的传真服务中断，我注册了 efax。当我确认传真已发出后，我在线注销了我的帐户，并在屏幕上看到我的帐户已被注销。 EFAX 继续向我收费几个月。它收费的卡是我的工作卡，由于我的工作不需要我购买任何东西，所以收费一直不受限制，直到达到限额。在我“使用此服务”期间，我从未收到过任何发票、取消订单或来自 efax 的任何电子邮件 我打电话给他们，要求他们退还我未使用的几个月的费用，并表示我已在网站上取消了它。 他们不断地表示我没有取消它，尽管没有使用它或看到一次登录他们的服务，但他们有权向我收费。 他们的客户服务非常粗鲁。他们挂断了我的电话，他们与我反复争论，他们一次又一次地向我陈述相互矛盾的事情。提供的号码不是我从 efax 获得的传真号码，而是我与该帐户关联的号码。我自己也不知道 efax 的传真号码，因为我在传真发送后立即取消了帐户。 他们的客户服务是淫荡的、嘲讽的、粗鲁的、简短的，而且始终没有帮助。几个月来，我一直试图打电话询问有关情况的最新情况并获得退款，结果却遇到了粗鲁的客户服务，他们不断地挂断我的电话。 如果您要求与经理交谈，他们会拒绝。如果您要求与计费部门联系，他们会拒绝。 绝对糟糕的服务。 回复：他们的回应。我已经取消了帐户。我没有收到任何来自 efax 的电子邮件，我在屏幕上看到了我的帐户已关闭的确认信息。我在任何时候都没有收到发票。我曾多次联系你们的支持团队，但一直被挂断，一直被贬低。 在通过电子邮件联系时，我收到了一份通用回复，说明他们的回复中包含相同的内容 efax。如果您之前联系过他们回复中的电子邮件，您会收到一条消息，说他们的电子邮件正在维护。 仅仅因为他们对评论做出了回应，并不表明他们的业务开展得很好。
Hello Seethal, We are very sorry to hear about your experience and understand your frustration. Unfortunately, whether the account is used or not, monthly service charges are non-refundable according to our terms and conditions. To help resolve this matter, please message us at: [email protected] from the primary email address associated with your account. Once we verify your account, we will be happy to review your situation and provide assistance. We sincerely apologize for any inconvenience and appreciate your patience. Thank you, eFax Support Team
有一个艰难的开始，但客户服务帮助我度过了难关，现在一切进展顺利。
Hello Barbara, Thank you for your 4 star review!. We are very pleased to hear that our Customer Service team was able to assist you and resolve your issue. Should you require further assistance, please feel free to contact us at [email protected] Thank you, eFax Support Team ^MQ
“您无权撰写资源，请检查您的帐户” 如果我不能使用这项服务，为什么还要花钱呢？ 在电子邮件验证链接中。它表明它无法验证我的电子邮件。也许它只支持特定的电子邮件类型
Hello Sam. As per the information that you have provided us, you have already logged successful faxes. If you are still having the same issues, please respond to our message or send us a message directly at [email protected], and we would be happy to assist you in resolving the issue that you have encountered with our service. Sincerely, eFax Support Team ^RA
都柏林的 Eveldina 非常友善、耐心且高效。她清楚地知道自己在做什么。她也非常令人愉快。
Thank you so much for your wonderful feedback Lisa. We are very pleased to hear about your excellent experience with Eveldina. We appreciate your time in sharing your experience, and should you require any assistance, please do not hesitate to message us at [email protected], and we would be happy to assist! Thanks again! eFax Support Team ^RA
共 100 条符合条件的评价