eFax

Megha was very helpful and nice!

Megha was very helpful and nice. Great customer support.

Great customer service

The service works well, and when I called in today, elizabeth v was very efficient and knowledgeable

We have been using eFax for 19 years

We have been using eFax for 19 years. We are delighted to have chosen this provider, given the quality of service—both in day-to-day operations and through their highly efficient and responsive customer support.

Poor customer service

Poor customer service and overly reliant on AI. I'm currently having issues sending faxes, which is typical for this service of late. Talking to a human being is nearly impossible, as they have put endless AI bots between the customer and support. It's a 50/50 tossup which version of their portal pops up when I login to send a fax. They still have the OG site and a new one. I still haven't figured out how it's decided which version I am sent to when trying to log in.

BEWARE

Our company was never happy with the Efax service. We were originally signed up for a plan that much too expensive for our rare use. Once we reduced the plan, there could be high charges for additional pages without clear warning. Beware, you will be charged for incoming junk faxes. Once we decided to switch to a new provider, we had difficulty porting out the number. Consensus continued the reoccurring charges on our credit card. Lastly, when the account was closed, we were charged a $40.00 as a port charge. The headquarters is in CA, but of course Customer Service is outsourced. When I called to question the $40.00 charge, the representative hung up on me.

Ella V. is amazing!

Ella V. was fantastic to speak to. Very polite, courteous and sincerely careful in her replies. She helped me verify my service was working, and we found that yes- I can receive faxes. I am very pleased with the service I received today. 10/10!

Megha's superb customer service

Megha was not only helpful and pleasant but was also thorough in ensuring the matter I called about is completely resolved so that no follow-up is needed. She also introduced me to the J-sign (similar to DocuSign) service which I may use in the future.

professionalism

professionalism, cordiality and patience of STEFAN

If you want SPAM faxes every week

If you want SPAM faxes every week - use eFax. We receive weekly SPAM faxes and they say they can't do anything about it.

Annual Service Canceled Without Notice

I paid in advance for an annual eFax subscription, but the company later closed my account without giving me proper advance notice. As a result, I lost access to the service and to important documents stored in the account. The explanation I received was that the account was closed because I disputed separate charges through my credit card company. Regardless of the reason, canceling a fully prepaid annual service without warning and blocking access to stored documents is unacceptable. The company also claimed that a prorated refund was being processed, but I was not properly informed and no refund was actually received. Customer service did not resolve the issue. I would not recommend relying on this service for important business documents. Update: In response to eFax’s public reply, I contacted the email address they provided twice. Both times, I received only an automated response directing me back to the same phone and chat support channels that had already failed to resolve the issue. This public response gives the impression that eFax is offering additional assistance, but the provided email did not lead to any meaningful review or resolution. My account remains closed, I still do not have access to my stored documents, and the promised prorated refund has not been received. At this point, eFax has repeatedly redirected me between departments without taking responsibility or providing a real solution.

Very pleased

Very pleased. Responded and resolved right away

I was having trouble with my bank…

I was having trouble with my bank processing the payment for my annual subscription to the e-fax service so I called customer service and spoke with Elizabeth V. She was able to take my payment over the phone and quickly provided me with a receipt and transaction details. I have been an efax customer for 5 years and I have always been very happy with the service.

Customer Service

Hello, I really happy with the assistance Ms. Elizabeth provided me. Best regards,

Minh

Minh, Representative was polite and knowledgeable about my request. He took care of the issue immediately We need more customer service kind people like Minh. Thank you

Called about a fax of a fake invoice for my efax service

I have been a subscriber to efax since soon after it opened for business, in the late 1990s. Today I called in because I had recently received an invoice for my efax service which didn't appear correct. I called and spoke with Ella who confirmed that the invoice sent from an alleged company called med pulse was in fact a scam. Not only was the invoice for an amound almost double what I pay yearly, but it included no contact information for med pulse which was a giveaway for me. Every reputable organizations include their contact information. Ella was personable, gracious and went over how to fax from my email account which I had never used and will be a great help. Ella gets 5 stars or more for her patient manner and knowledge about efax. She went over my account to see if I had any additional questions or concerns which I appreciated. Wonderful telephone experience, Much appreciated Andrew J Aronson MD

Excellent Job IRAYA

Iraya, is a nice and knowledgeable representative, she knows what she is doing. The issue with my eFax was resolved right away. Thank you Iraya for the job well done.

Ella did a excellent job handling my…

Ella did a excellent job handling my request for cancellation keep up the good work.

First Impression? Excellent!

A few years back my companies CFO set our escrow department up with an eFax account. Well, he retired some time ago and as the IT admin there was a recent request for me to add an additional line to the account. This was the first conversation that I've had with eFax. My experience with the representative, Minh, was everything I hoped it would be. All of my concerns addressed, all of my questions answered and every actionable item taken care of on one call. Five stars!

Great Service!!

Infrastructure is wonky, service is good

After I initially signed up for the service and attempted to send the fax which I had bought the service for, it failed to send for some reason. And later my account was temporarily suspended for some reason. Fortunately their support staff (Eveldina in my case) seem to be helpful and on the ball and managed to resolve my problems, it's just a shame that the flaws of system and infrastructure itself requires that you need the help of the support staff.