eFax (www.efax.com) has a 4.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Health & Medical and its reputation is good. 78% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
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Barry Shaeffer · 1 review · Experienced 2026-03-02 ·
★★★★★
I have tried to cancel my subscription…
I have tried to cancel my subscription several times and I get a form email back directing me how to cancel online. The cancel button they direct me to online doesn't work. The chat service they offer keeps rerouting me to the same email to click the cancel button. When I call customer service they "are experiencing high call volume." Don't sign up for this service. It is VERY difficult to cancel.
Reply from eFax2026-03-03
Hello Barry. This is not the experience that we wish you to have. If you still have not reached out to our Phone or Chat support, please do not hesitate to message us at [email protected] with your account details and we would be happy to assist you with your account.
Sincerely,
eFax Support Team ^RA
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MATTHEW TEUSINK · 1 review · Experienced 2026-02-27 ·
★★★★★
Elizabeth helped me right away and…
Elizabeth helped me right away and addressed my issue. She was very friendly and helpful.
Reply from eFax2026-03-03
Thank you so much for your wonderful feedback, Matthew. We are very happy to hear that Elizabeth promptly assisted you with your issue! If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist!
Thanks again!
eFax Support Team ^RA
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James Evans · 1 review · Experienced 2026-02-24 ·
★★★★★
E-fax agent was courteous and…
E-fax agent was courteous and compassionate.
Reply from eFax2026-03-03
Thank you so much for your wonderful feedback, James. We appreciate you for sharing your experience with our support and if you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist!
Thanks again!
eFax Support Team ^RA
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Guy Berthol Tegueu · 2 reviews · Experienced 2026-02-23 ·
★★★★★
Best Custumer Support !
1000 Thanks for your Help Eveldina !
Reply from eFax2026-03-03
Thank you so much for your excellent feedback, Guy. We are very pleased to hear that Eveldina provided you with excellent service! If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist!
Thanks again!
eFax Support Team ^RA
Huge thanks to the eFax team for such a quick and customer-friendly response! My account has been successfully cancelled. A special shout-out to Elisabeth V. for her help and for ensuring that my refund will be processed in the coming days. Great service!
Reply from eFax2026-03-03
Thank you so much for your wonderful feedback, Herr. We are very happy to hear that Elisabeth promptly assisted you with your request! If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist!
Thanks again!
eFax Support Team ^RA
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Kaarn S. · 2 reviews · Experienced 2026-02-20 ·
★★★★★
Problem resolved within 8 minutes.
Reply from eFax2026-03-03
Thank you so much for your excellent feedback, Kaarn. We are very pleased to hear that your issue was promptly resolved! If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist!
Thanks again!
eFax Support Team ^RA
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Wendy S · 1 review · Experienced 2026-02-19 ·
★★★★★
It was nice to speak with Megha
It was nice to speak with a representative instead of a chatbot. We worked through several items that needed attention.
Reply from eFax2026-03-03
Thank you so much for your wonderful feedback, Wendy. We are very happy to hear that Megha was able to assist you with your issue! If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist!
Thanks again!
eFax Support Team ^RA
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Me Philly · 2 reviews · Experienced 2026-02-16 ·
★★★★★
“Eveldina” was wonderful
“Eveldina” was wonderful! Very easy to accomplish my needs.
Reply from eFax2026-02-19
Thank you so much for your wonderful feedback, Me Philly. We are very happy to hear that Eveldina was wonderful and resolved your issue! If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist!
Thank you
eFax Support Team ^MQ
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Fredrick · 1 review · Experienced 2026-02-13 ·
★★★★★
The customer service agent was…
The customer service agent was extremely helpful and diligent. She did everything possible to help me and got the job done.
Reply from eFax2026-02-15
Thank you so much for your wonderful feedback, Fredrick. We are very happy to hear our that customer support representative resolved your issue! If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist!
Thank you
eFax Support Team ^MQ
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Paul F. Stuempel · 2 reviews · Experienced 2026-02-04 ·
★★★★★
Sending a Fax
I haven't sent a fax for a number of years, and when I did late yesterday, a message was returned that it was unsuccessful. This morning I called customer service for assistance the young lady that helped me was patient, friendly, professional I could go on forever. She helped me resolve my problem within a couple of minutes. During the process I didn't feel rushed or as if I was inconveniencing her. Kudos to her.
Reply from eFax2026-02-11
Thank you so much for your wonderful feedback, Paul. We’re very happy to hear that Elizabeth was able to resolve your request in a timely manner. If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist!
Thank you,
eFax Support Team ^MQ
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Nadia B. · 1 review · Experienced 2026-02-10 ·
★★★★★
Set up was not hard but the service was…
Set up was not hard but the service was not useful to me and I was unable to send the fax I needed too. I only needed to use it one time so my money and time were wasted. I would not recommend this service.
Reply from eFax2026-02-11
Hello Nadia,
We’re sorry to hear about your experience and appreciate your feedback. If you would like us to review your account and help resolve any issues, please reach out to us at [email protected]
Thank you
eFax Support Team ^MQ
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Li · 1 review · Experienced 2026-02-03 ·
★★★★★
Amazing service
Amazing service
Very helpful, polite, listened to my issue and helped solve it with kindness
Reply from eFax2026-02-05
Thank you so much for your wonderful feedback, Li. We are very happy to hear that customer support representative resolved your issue! If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist!
Thank you
eFax Support Team ^MQ
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Roger Williams · 2 reviews · Experienced 2026-02-02 ·
★★★★★
Problem solved
The support person quickly located the problem and resolved it.
Reply from eFax2026-02-05
Thank you so much for your wonderful feedback, Roger. We are very happy to hear that customer support representative resolved your issue! If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist!
Thank you
eFax Support Team ^MQ
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Alma Sporman · 1 review · Experienced 2026-01-29 ·
★★★★★
Elizabeth was polite and helpful.
Reply from eFax2026-01-30
Thank you so much for your wonderful feedback, Alma. We are very happy to hear that Elizabeth provided you with an excellent support! If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist!
Thanks again!
eFax Support Team ^RA
Ms. Cervintina was kind and patient and professional
Reply from eFax2026-01-27
Thank you so much for your excellent feedback, Pamela. We are very pleased to hear that Eveldina provided you with a wonderful support! If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist!
Thanks again!
eFax Support Team ^RA
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Jack Obadia · 2 reviews · Experienced 2026-01-25 ·
★★★★★
I have had efax for many years
I have had efax for many years. It always performs admirably. Today I had trouble sending out a fax with attachments so I called customer support. The female tech was personable, professional, patient and knowledgeable. Although she answered the call immediately, she stayed with me until the fax was sent. Case 62742377
Reply from eFax2026-01-27
Thank you so much for your wonderful feedback, Jack. We are very pleased to hear that Elizabeth provided you with excellent help! If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist!
Thanks again!
eFax Support Team ^RA
I accidentally signed up with an email that didn't exist, so I needed to call to have it changed to the correct one. It was so easy, it was changed within 3-5 minutes, the easiest process ever with customer service. Thank you so much!
Reply from eFax2026-01-27
Thank you so much for your wonderful feedback, Samantha. We are very happy to hear that your issue was promptly resolved! If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist!
Thank you
eFax Support Team ^RA
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RV Diaz · 1 review · Experienced 2026-01-26 ·
★★★★★
Elizabeth was very helpful in fixing my…
Elizabeth was very helpful in fixing my billing problem. Thanks!!
Reply from eFax2026-01-27
Thank you so much for your excellent feedback, RV. We are very happy to hear about Elizabeth providing you with excellent assistance! If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist!
Thanks again!
eFax Support Team ^RA
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Belinda T · 2 reviews · Experienced 2026-01-26 ·
★★★★★
Great customer service!
I had an issue and Elizabeth V. solved it for us. One call was all it took. We have been happy with EFAX and will continue our business relationship with them.
Reply from eFax2026-01-27
Thank you so much for your wonderful feedback, Belinda. We are very happy to hear that Elizabeth promptly resolved your issue! If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist!
Thanks again!
eFax Support Team ^RA
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Kevin Moore · 1 review · Experienced 2026-01-26 ·
★★★★★
The person who handled my call was…
The person who handled my call was excellent.
Reply from eFax2026-01-27
Thank you so much for your wonderful feedback, Kevin. We are very pleased to hear that our support provided you with excellent service! If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist!
Thank you
eFax Support Team ^RA
