eFax (www.efax.com) has a 4.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Health & Medical and its reputation is good. 78% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What made my experience worthwhile was…my interaction with Stefan.
What made my experience worthwhile was my interaction with Stefan. He made my call into an easy experience, explained my situation and helped me with an optimal solution. Thank you.
Reply from eFax2026-01-25
Thank you so much for your excellent feedback, Murtaza. We are very pleased to hear that Stefan was able to resolve your issue and should you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist!
Thank you
eFax Support Team ^MQ
R
Roger · 1 review · Experienced 2026-01-23 ·
★★★★★
Great customer service
Great customer service - Iraia was personal and knowledgeable
Reply from eFax2026-01-25
Thank you so much for your excellent feedback, Roger. We are very pleased to hear that Iraia was able to resolve your issue and should you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist!
Thank you
eFax Support Team ^MQ
E-fax has been the type of service you never have to worry about. Always dependable. Customer support has been awesome as well. I have only had to call them 2x in 9 yrs. Each time I got a live person that was helpful and polite. I would recommend for any one or fir small business’.
Reply from eFax2026-01-21
Thank you so much for your excellent feedback, Natalee. We’re very pleased to hear that you had a great experience with eFax Customer support, and that your request was resolved in a timely manner and you are enjoying eFax service.
Should you require any further assistance, please don’t hesitate to contact us at [email protected]
Thank you
eFax Support Team ^MQ
V
Vivian · 1 review · Experienced 2026-01-19 ·
★★★★★
I just signed up and had an issue on my…
I just signed up and had an issue on my part that required reaching out to customer service. Elizabeth V was great and resolved my issue quickly.
Reply from eFax2026-01-19
Thank you for your wonderful feedback, Vivian. We are glad to hear that Elizabeth was able to resolve your issue and should you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist!
Sincerely,
eFax Support Team ^RA
D
David · 1 review · Experienced 2026-01-19 ·
★★★★★
Customer Service
Due to not needed the service any more I requested to close my account.
The customer service from efax (primarily Eveldina) was excellent.
My request was dealt with rapidly and securely.
David
Reply from eFax2026-01-19
Thank you so much for your wonderful feedback, David. We are very pleased to hear that Eveldina was able to process your request and should you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist!
Thanks again!
Sincerely,
eFax Support Team ^RA
T
Tammy Miller · 1 review · Experienced 2026-01-08 ·
★★★★★
Before switching to this company for…
Before switching to this company for our faxing services, we had many conversations and was misled about the cost. We received a bill for much more than was quoted and when trying to correct this error with customer service, we got nowhere. We ultimately canceled our contract and went back to our previous faxing service. Even though we asked all the correct questions this was a horrible experience.
Reply from eFax2026-01-08
Hello Tammy,
Thank you for sharing your feedback. We are sorry to hear about your experience and understand your concerns regarding the billing discrepancy. This is not the experience we aim to provide.
We’d like the opportunity to review and resolve this matter for you. Please message us at [email protected]
from the primary email on the account and include your account details so we can assist you accordingly.
Thank you
eFax Support Team ^MQ
C
Charles Stilwell · 7 reviews · Experienced 2026-01-05 ·
★★★★★
eFax is an excellent service
I used eFax for many years and the service was always very good. When I retired and wished to close my account the process was straight forward and the instructions I received by email were timely, clear and respectful. I have no hesitation in recommending this company and it's fax service.
Reply from eFax2026-01-07
Thank you so much for your excellent feedback, Charles. We’re very pleased to hear that you had a great experience with eFax, enjoyed the service, and that your cancellation request was resolved in a timely manner.
Should you require any further assistance, please don’t hesitate to contact us at [email protected]
Thank you
eFax Support Team ^MQ
J
Joseph Johnson · 1 review · Experienced 2025-12-30 ·
★★★★★
Customer Service was great
My overall experience with eFax was just okay. I was charged for fax attempts that did not go through initially, and it took a while to get things to work properly in the backend. But where my experience took a huge leap forward was in the customer service. I spoke with a woman named Carla who assisted me through all of my technical issues and even assisted me with getting refunded for the charges incurred from our “test” attempts and troubleshooting. The customer service from Carla over these two days were excellent, and if she is a representation of the their overall customer service team, I can’t not recommend them. Service ended up working properly in the end, so I am a happy customer.
Reply from eFax2026-01-07
Thank you for taking the time to share your detailed feedback. While we’re sorry to hear that your initial experience included some challenges. We are especially pleased to hear that Carla was able to assist you through the technical issues and ensure that the test charges were refunded. Should you require any further assistance, please don’t hesitate to contact us at [email protected]
Thank you
eFax Support Team ^MQ
J
Joanne · 3 reviews · Experienced 2025-12-29 ·
★★★★★
Could not receive emails
I have been having such a frustrating time with receiving emails. Megha was so patient. Stayed with the problem until it was resolved. Even went above and beyond to get it resolved. Did not assume it was just me not being able to find the email. She fixed the problem!!!
Reply from eFax2025-12-30
Thank you so much for your excellent feedback, Joanne. We are very pleased to hear that Megha was able to resolve your issue and should you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist!
Thanks again and happy holidays!
eFax Support Team ^RA
I needed to cancel my Efax account and Raffaele made the process simple and easy. He was very knowledgable, helpful, nice, and patient.
Reply from eFax2025-12-24
Thank you so much for your wonderful feedback, Kenneth. We are very pleased to hear that Raffaele made our service convenient for you, and should you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist!
Thank you and happy holidays!
eFax Support Team ^RA
M
M · 1 review · Experienced 2025-12-15 ·
★★★★★
The website doesn't work when you try…
The website doesn't work when you try to cancel. It seems to be intentional.
Reply from eFax2025-12-16
Hello M, this is not the experience that we wish you to have. Our Online Website Cancellation may be disabled if your account has a balance owing, as such, you may need to reach out to our Customer Support. If you have not reached out to our Phone or Chat support, please feel free to message us at [email protected] with your account details and we would be happy to assist!
Sincerely,
eFax Support Team ^RA
B
Becky Kuch · 1 review · Experienced 2025-12-12 ·
★★★★★
Easy to use & Great customer service
I have been using eFax for over a year now. I am a clinician in private practice and don't send many faxes but the ones I do send need to be done so in a HIPAA-compliant manner. Eveldina was able to help me find a less-expensive plan that meets the privacy needs of my business and is also very affordable.
eFax has also been a very user-friendly system which is so helpful.
Reply from eFax2025-12-16
Thank you so much for your wonderful feedback, Becky and we are very glad to hear that you find our service convenient. We are alos very pleased to hear that Eveldina provided you wtih an excellent experience, and should you require any assistance or have any other questions or concerns, please do not hesitate to reach out to us at [email protected], and we would be happy to assist!
Thanks again and happy holidays!
eFax Support Team ^RA
G
George Lewis · 1 review · Experienced 2025-12-10 ·
★★★★★
Very courteous and patient with…
Very courteous and patient with resolving my concerns.
Reply from eFax2025-12-10
Thank you so much for your wonderful feedback, George. We are very happy to hear that you had an excellent experience with our support team! Should you require any assistance or have any other questions or concerns, please do not hesitate to reach out to us at [email protected], and we would be happy to assist!
Thank you
eFax Support Team ^MQ
My eFax subscription has been a game changer. I can send and receive faxes easily and cheaply. Great idea that's been expertly implemented.
Reply from eFax2025-12-10
Hello Maryann,
Thank you so much for your wonderful 5-star review! We’re glad you’re enjoying our services, and if you ever need anything else, please feel free to message us at [email protected]
Thank you
eFax Support Team ^MQ
j
josh taylor · 2 reviews · Experienced 2025-12-10 ·
★★★★★
The CSR I spoke with was fast
The CSR I spoke with was fast, friendly and solved my problem in under 5 minutes. Service was great.
Reply from eFax2025-12-10
Thank you so much for your wonderful feedback, Josh. We are very happy to hear that you had an excellent experience with our support team! Should you require any assistance or have any other questions or concerns, please do not hesitate to reach out to us at [email protected], and we would be happy to assist!
Thank you
eFax Support Team ^MQ
J
Jim Leonard · 1 review · Experienced 2025-12-09 ·
★★★★★
Customer service kept a customer
I have been an eFax customer for more than 20 years and today was the first time I have had to involve customer service regarding a billing issue. Frankly, I have free services included with other vendors that would do the same thing and basically remained a customer because of inertia. However, after the incredible customer service I received from Moe, eFax will probably have me around for another few years. Over the course of almost an hour, He was able to understand my issue, identify the problem, investigate, and resolve the issue all while keeping me informed and explaining what was going on. This is the way customer service should operate.
Reply from eFax2025-12-10
Thank you so much for your amazing feedback, Jim, and we are very pleased to hear that Moe provided you with excellent service! Should you require any assistance, please do not hesitate to reach out to us at [email protected], and we would be happy to assist!
Thank You and happy holidays
eFax Support Team ^MQ
r
robert lavoie · 1 review · Experienced 2025-12-08 ·
★★★★★
Helpful, kind, and timely support.
I had to call eFax customer support and found their service to be helpful and timely.
Reply from eFax2025-12-08
Thank you so much for your wonderful feedback, Robert. We are very happy to hear that you had an excellent experience with our support team! Should you require any assistance or have any other questions or concerns, please do not hesitate to reach out to us at [email protected], and we would be happy to assist!
Thanks again and happy holidays!
eFax Support Team ^RA
J
JOE · 1 review · Experienced 2025-12-04 ·
★★★★★
resolved my problem and she unstood my…
resolved my problem and she unstood my frustration with the fax service
Reply from eFax2025-12-04
Hello Joe,
Thank you for taking the time to leave us a 5-star review. We truly appreciate you sharing your experience, and we are very happy to hear that our customer service agent was helpful in resolving your request. If you need any further assistance, please feel free to message us at [email protected], and we’ll be happy to help!
Many Thanks,
eFax Support Team ^MQ
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National Capital Partnerships · 1 review · Experienced 2025-12-01 ·
★★★★★
Efax is the best remote fax…
E-fax is the best remote fax operation around. I was able to set it up in 30 seconds and receive an important facts. Anyone who wants to be well equipped will love the customer service and the live support they get instant instantly.. shout out to my rep Raffaele quick service and an Italian accent made me feel like I was home.
Reply from eFax2025-12-02
Thank you so much for your great feedback, National Capital Partnerships, and we are very pleased to hear that Raffaele provided you with excellent support! Should you require any assistance, please do not hesitate to reach out to us at [email protected], and we would be happy to assist!
Thanks again and happy holidays!
eFax Support Team ^RA
c
carlos martinez · 1 review · Experienced 2025-11-27 ·
★★★★★
Great service. Would absolutely use them again if the need arises!
I needed a fax service for a very short period. Easy to sign up, and did what I needed to do. efax fitted my needs perfectly. Once done, Elizabeth V was great in helping me cancel my service as it's no longer required.
I have nothing negative to say about my experience. Would absolutely use them again if the need arises!
Reply from eFax2025-11-28
Thank you so much for your excellent feedback, Carlos, and we are very happy to hear that Elizabeth provided you with great support! Should you require any assistance, please do not hesitate to reach out to us at [email protected], and we would be happy to assist!
Thanks again and happy holidays!
eFax Support Team ^RA
